- Company Name
- Carwow
- Job Title
- Junior Salesforce Administrator
- Job Description
-
Job title: Junior Salesforce Administrator
Role Summary:
Responsible for day‑to‑day support, configuration, and enhancement of Salesforce Sales Cloud and Service Cloud for a growing enterprise. Functions as first‑line support, handles change requests, maintains data quality, and assists in user adoption and automation initiatives.
Expectations:
- Deliver responsive, high‑quality support to end users.
- Accurately capture, document, and triage change requests.
- Maintain core configuration and reporting across Salesforce.
- Foster user adoption through training and enablement materials.
- Execute small automation projects and continuous process improvements.
Key Responsibilities:
1. Act as first‑line support: respond to user queries, manage access requests, and troubleshoot minor issues.
2. Intake & triage change requests: capture requirements, define acceptance criteria, update tickets.
3. Maintain core configuration: fields, page layouts, record types, validation rules, picklists, profiles, permission sets, and roles.
4. Create & manage reports, dashboards, list views for sales and operations.
5. Perform data quality tasks: monitor hygiene, support imports/updates, identify duplicates, flag trends.
6. Support onboarding & adoption: develop guides, FAQs, release notes, and conduct training sessions.
7. Assist UAT and release readiness: coordinate testing, log defects, validate fixes, perform post‑release checks.
8. Implement basic Flow and approval automations under review.
9. Document processes, identify technical debt, and recommend practical enhancements.
Required Skills:
- 1–2+ years Salesforce administration experience or equivalent.
- Proficient with Salesforce configuration fundamentals (objects, fields, page layouts, record types, validation rules, profiles, permission sets, roles).
- Competent in Salesforce reporting (reports, dashboards, list views).
- Basic to intermediate knowledge of Salesforce Flow and standard approvals.
- Strong detail orientation, ticket prioritisation, and stakeholder communication.
- Experience with task/delivery tools (Asana, Jira, etc.) and agile/support workflows.
- Ability to write clear documentation and train users.
Required Education & Certifications:
- High school diploma or equivalent; Bachelor’s in Business, Information Systems or related field preferred.
- Salesforce Administrator Certification preferred or actively pursuing it.
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