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Bazaarvoice

Bazaarvoice

www.bazaarvoice.com

5 Jobs

1,774 Employees

About the Company

Thousands of the world's leading brands and retailers trust Bazaarvoice's full-funnel platform to harness and activate the invaluable voices of their customers. This authentic user-generated content in the form of star ratings, consumer reviews, questions and answers, social content, sampling, and creator and influencer marketing, inspires confident purchases, leading to even more customer content creation.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, and Australia.

Listed Jobs

Company background Company brand
Company Name
Bazaarvoice
Job Title
Platform Engineering Manager
Job Description
**Job Title** Platform Engineering Manager **Role Summary** Lead a high‑performing global team of senior and staff‑level platform engineers to modernize and standardize a cloud‑based infrastructure across GCP and AWS. Drive platform strategy, improve developer experience, ensure operational excellence, manage technical debt, and foster talent growth while collaborating with cross‑functional partners and global peers. **Expectations** - Provide visionary leadership and mentorship to a team of 6 senior/staff engineers. - Own the technical direction, strategy, and backlog for the platform, ensuring best engineering practices and efficient agile processes. - Deliver reliable, scalable cloud infrastructure (GCP/AWS, Kubernetes/EKS) and CI/CD pipelines (GitHub Actions, Jenkins). - Modernize compute toolchains, reduce cognitive load for developers, and continuously improve operational reliability. - Manage on‑call duties, technical debt remediation, and cross‑team collaboration with global counterparts. - Recruit, evaluate, and develop high‑potential engineers, and deliver regular performance feedback. **Key Responsibilities** - Lead, coach, and grow a global team of senior and staff platform engineers. - Define and execute platform technical strategy and roadmap in partnership with engineering leadership. - Manage critical cloud infrastructure on GCP and AWS, including EKS deployment and migration from EC2. - Modernize and standardize compute toolchains, focusing on Kubernetes‑based solutions. - Enhance developer experience by simplifying tooling, reducing cognitive load, and streamlining CI/CD. - Oversee CI/CD tooling (GitHub Actions, Jenkins) and maintain high availability through on‑call rotations. - Collaborate with the India Platform Engineering Manager to align sprint planning, workloads, and best practices. - Identify, prioritize, and resolve technical debt and aging infrastructure. - Recruit, interview, and onboard new engineering talent. - Provide constructive performance feedback, conduct evaluations, and support career growth. - Serve as a technical advisor to service teams, guiding them toward scalable, reliable solutions. **Required Skills** - Proven leadership of senior/staff engineering teams. - Deep expertise in cloud platforms (GCP, AWS) and Kubernetes/EKS. - Strong knowledge of CI/CD pipelines (GitHub Actions, Jenkins) and IaC. - Experience with Agile/Scrum (JIRA) and engineering best practices. - Ability to modernize legacy toolchains and reduce developer cognitive load. - Excellent communication, mentorship, and cross‑functional collaboration skills. - Strategic thinking with a focus on operational reliability and technical debt remediation. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, or related field. - Preferred certifications: AWS Certified Solutions Architect, GCP Professional Cloud Architect, Certified Kubernetes Administrator, or equivalent DevOps/Cloud credentials.
Belfast, United kingdom
Hybrid
13-09-2025
Company background Company brand
Company Name
Bazaarvoice
Job Title
Associate Account Representative
Job Description
Austin, United states
Hybrid
Junior
21-09-2025
Company background Company brand
Company Name
Bazaarvoice
Job Title
Senior Software Engineer
Job Description
Belfast, United kingdom
Hybrid
Senior
02-10-2025
Company background Company brand
Company Name
Bazaarvoice
Job Title
Client Success Manager
Job Description
**Job Title** Client Success Manager **Role Summary** Responsible for managing a portfolio of SMB client accounts, driving product adoption, client satisfaction, and revenue expansion through strategic advisory and execution. Utilizes Salesforce, Gainsight, and other tools to monitor health, mitigate risks, and identify upsell opportunities. **Expectations** * 3–5 years of account or client‑facing experience, preferably in technology or SaaS. * Strong time‑management and organizational skills with ability to meet deadlines independently. * Proficient in Microsoft Office and Google Workspace; familiarity with Gainsight and e‑commerce or marketing platforms is advantageous. * Excellent written and verbal communication, comfortable liaising with multiple client stakeholders. * Curiosity and eagerness to learn new product features and industry trends. **Key Responsibilities** * Advise clients on integrating user‑generated content into marketing, merchandising, customer service, product development, and distribution. * Track portfolio trends, develop best‑practice playbooks, and share insights with stakeholders. * Execute high‑value activities, manage client lifecycle, and maintain accurate records in Salesforce, Gainsight, and related systems. * Champion feature adoption, measure impact against client success metrics, and report results to internal teams. * Identify health risks, document action plans, and coordinate cross‑functional responses to ensure positive outcomes. * Prioritize 1:many and 1:1 interactions to optimize portfolio efficiency. **Required Skills** * Account management or client success experience (3–5 yrs). * Strong organizational and prioritization abilities. * Proficiency with CRM (Salesforce), business‑analytics tools (Gainsight), and productivity suites. * Effective communication and stakeholder management. * Analytical mindset for trend analysis and metric definition. **Required Education & Certifications** * Bachelor’s degree in Business, Marketing, Communications, or related field. * Certifications in CRM or SaaS account management (e.g., Salesforce Administrator, Gainsight Certified Success Manager) are preferred but not mandatory.
Austin, United states
Hybrid
Junior
24-11-2025