- Company Name
- Octopus Computer Associates
- Job Title
- Payments Operations Account Manager - 8 month contract Hybrid
- Job Description
-
**Job Title**
Payments Operations Account Manager (8‑month contract)
**Role Summary**
Manage technical card‑payment operations and stakeholder relationships for acquirers, issuers, and network partners. Resolve incidents, optimise settlement and acceptance processes, and support product releases, compliance, and reporting across EMEA.
**Expectations**
- Directly interact with customers and internal stakeholders, delivering clear, concise communication.
- Apply deep technical understanding of card‑payment processing, network rules, and regulatory requirements.
- Utilize SQL, Snowflake, Tableau, and Salesforce to extract, analyse, and report data.
- Lead projects and documentation for certifications, releases, and compliance initiatives.
**Key Responsibilities**
- Resolve customer incidents, late‑settlement issues, and acceptance complaints.
- Analyse end‑to‑end transaction processing and recommend process improvements.
- Support acquirer, issuer, and processor launches and semi‑annual release cycles; manage certification coordination.
- Coordinate EMEA compliance activities, waivers, audits, and BCP data reviews.
- Engage participants and stakeholder groups on network initiatives and settlement issue resolution (e.g., Rupay).
- Lead “ProtectBuy/SCA” project management and Salesforce reporting automation.
- Compile and present EMEA data, dashboards, and ad‑hoc reports to senior leadership.
- Collaborate with senior managers and directors on strategic initiatives and employee engagement.
**Required Skills**
- Excellent written and verbal communication; customer‑facing experience.
- Strong technical knowledge of card‑payment operations, schemes, and network processes.
- Proficient in SQL, Snowflake, Tableau, and Salesforce.
- Project management and documentation (certification & release coordination).
- Analytical thinking, problem‑solving, and data‑driven decision making.
- Knowledge of EMEA regulatory and compliance frameworks (PCI DSS, etc.).
- Ability to work cross‑functionally with technical, product, and business teams.
**Required Education & Certifications**
- Bachelor’s degree in Finance, Accounting, Information Systems, Computer Science, or equivalent payments experience.
- Certifications such as PCI DSS, CFTP, or similar are a plus.