Airbnb

Company Name: Airbnb
Job Title: Appeals Associate (contract)
Job Description: Job Title: Appeals Associate (contract) Role Summary Responsible for end‑to‑end management of complex safety‑related cases for the Airbnb community, resolving personal safety threats, domestic violence, suicide risk, child exploitation, assault, drug activity, sex work and human trafficking. Provides empathetic, data‑driven decision‑making and escalates appropriately to maintain compliance with trust & safety policies. Expectations - Deliver high‑quality resolution while meeting case‑volume targets. - Exercise ownership, good judgment, and compliance with workflow, with managerial approval for deviations. - Maintain confidentiality, professionalism, and composure in high‑pressure, potentially traumatic situations. - Continuously absorb feedback from management, quality, and clinical teams to improve performance. Key Responsibilities - Handle complex safety cases across live chat, social, messaging, and telephone channels. - Assess case severity, identify relevant factors, and apply policies to reach outcomes. - Escalate cases accurately; coordinate with other teams when warranted. - Recognize and evaluate threatening or risky behaviors. - Document best practices, provide SME support to junior staff, and contribute to service improvement initiatives. - Engage stakeholders, share insights, and remain receptive to cross‑team collaboration. - Manage workload with prioritisation, multitasking, and time‑management skills. Required Skills - Minimum 3 years in customer service, mediation, emergency services, trust & safety, or equivalent contact‑center role. - Strong interpersonal, written and verbal communication, and conflict‑resolution abilities. - Empathy, good judgment, adaptability, and a proactive, ownership mindset. - Ability to work weekends, public holidays, and evening shifts; flexible schedule. - Comfortable with high‑pressure environments and handling sensitive, potentially traumatic content. - Organizational, prioritisation, and multitasking proficiency. Required Education & Certifications - No explicit educational or certification prerequisites listed; high school diploma or equivalent acceptable. ---

Montreal, Canada

Remote

Junior

07-11-2025

Company Name: Airbnb
Job Title: Senior Software Engineer, Pricing & Availability
Job Description: **Job Title:** Senior Software Engineer, Pricing & Availability **Role Summary** Lead technical initiatives to design, build, and scale pricing and availability systems for Airbnb, ensuring low-latency, high-performance solutions. Collaborate with product, design, and cross-functional teams to deliver end-to-end features while prioritizing simplicity, reliability, and system quality. **Expectations** - Lead large-scale projects from scoping to implementation, aligning with business and technical goals. - Mentor junior engineers and foster a culture of collaboration, quality, and team well-being. - Drive innovation in backend systems to address complex pricing and availability challenges. **Key Responsibilities** - Design and launch scalable, high-quality backend solutions for pricing and availability workflows. - Define technical roadmaps, prioritize system improvements, and ensure alignment with product vision. - Collaborate with Search, Checkout, Reservations, Host Settings, Payments, Tax, Cities, Trust, and other teams. - Optimize system performance (latency, QPS) and maintain reliability for tier-zero guest booking flows. **Required Skills** - 5+ years of software engineering in fast-paced environments. - Proven expertise in backend systems for large-scale service-oriented architectures. - Proficiency in programming (Scala, Python, Java, or C++). - Strong communication for cross-team collaboration and stakeholder coordination. - Passion for improving system efficiency, user experience, and technical quality. **Required Education & Certifications** - *Not specified* in the provided job description.

United states

Remote

Senior

10-11-2025

Company Name: Airbnb
Job Title: Product Manager, LATAM (Miami or San Francisco)
Job Description: **Job title** Product Manager – LATAM **Role Summary** Lead product strategy, roadmap, and go‑to‑market for Airbnb products in the LATAM region. Drive end‑to‑end product lifecycle, collaborate with global and local teams, and deliver features that grow market share and enhance user experience. **Expectations** - Deliver innovative product solutions that meet LATAM market needs. - Partner effectively with engineering, design, data science, operations, marketing, finance, and legal to ensure successful launches. - Own product performance, define success metrics, and iterate based on data. - Navigate regulatory requirements and build local partnerships to expand business opportunities. **Key Responsibilities** - Define product vision, strategy, and roadmap for LATAM. - Conduct user research, marketplace analysis, and competitive intelligence. - Prioritize features, manage backlog, and implement agile practices. - Create go‑to‑market plans, launch kits, and information packs for local teams. - Coordinate cross‑functional initiatives (Tech, Design, Business, Supply, FP&A, Marketing, Ops, Trust, Customer Support). - Build and integrate local partnerships to expand existing and new businesses. - Craft product narratives for internal communication and external media/press. - Set KPIs, define OKRs, track performance, and iterate based on results. - Manage regulatory compliance and collaborate with policy/communications teams. **Required Skills** - 10–15 years experience in product management with proven leadership. - Strong strategic, analytical, and data‑driven decision‑making skills. - Excellent communication and storytelling abilities. - Ability to influence and collaborate across multiple functional teams. - Experience in digital marketplace or travel industry. - Familiarity with agile/Scrum frameworks and product tools (Jira, Confluence, analytics platforms). - Comfortable working independently as an individual contributor. **Required Education & Certifications** - Bachelor’s degree in Business, Engineering, Computer Science, Marketing, or related field (MBA or equivalent preferred). - Product Management certification (e.g., Pragmatic, AIPMM, Scrum Product Owner) desirable.

Miami, United states

Remote

Senior

26-11-2025

Company Name: Airbnb
Job Title: Product Manager, LATAM (São Paulo, Brazil)
Job Description: **Job Title** Product Manager, LATAM **Role Summary** Owns Airbnb’s product strategy, roadmap, and lifecycle for the LATAM region. Works cross‑functionally with engineering, design, operations, data science, marketing, finance, customer support, and compliance to deliver localized, market‑relevant features and go‑to‑market plans that grow hosts, guests, and revenue. **Expections** - Minimum 10–15 years of product management or related product leadership experience. - Proven record delivering feature releases and business impact in a large, global tech environment. - Comfort leading as an individual contributor while influencing senior executives across multiple countries. - Strong understanding of the travel and short‑term rental market in LATAM, including regulatory nuances. **Key Responsibilities** - Conduct user research, analyze marketplace data, and assess competition to identify opportunities and pain points for LATAM users. - Define product vision, strategy, and roadmap, prioritizing features for releases and test‑and‑learn pilots. - Build and maintain product documentation, go‑to‑market kits, and information packs for local teams. - Partner with global and regional leaders to align product initiatives with business, finance, trust, and support functions. - Set measurable objectives, key results, and success metrics; track performance and iterate. - Collaborate with policy, communications, and government teams to navigate regulatory requirements. - Develop product narratives and marketing strategies; coordinate internal and external communications, demos, and press events. **Required Skills** - Product strategy and road‑mapping. - Data‑driven decision making and metrics ownership. - Cross‑functional leadership and stakeholder management. - Excellent verbal and written communication; storytelling for internal/external audiences. - Ability to synthesize complex user insights into actionable product stories. - Knowledge of agile product development practices. **Required Education & Certifications** - Bachelor’s degree in Business, Engineering, Design, Computer Science, or related field (Master’s preferred). - Product management certifications (e.g., Pragmatic Institute, Certified Scrum Product Owner, or equivalent) are a plus.

San francisco, United states

Remote

Senior

26-11-2025

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