Weatherbys Private Bank

www.weatherbys.bank

1 Job

293 Employees

About the Company

Our business is founded on relationships, and we are focussed on providing exceptional levels of personal service. As a team we not only anticipate our clients’ needs, but aim to surpass their individual expectations. Our values of being trustworthy, forward looking and acting with integrity underpin everything we do.

Listed Jobs

Company Name: Weatherbys Private Bank
Job Title: Senior IT Service Desk Engineer
Job Description: Job Title: Senior IT Service Desk Engineer Role Summary: Lead onsite support for a central office, resolving incidents, managing assets, documenting solutions, mentoring staff, and contributing to continuous improvement. Expactations: • Minimum 3 years in a technical support role. • ITIL v4 Foundation certification. • Strong problem‑solving and ability to learn new technologies. • High attention to detail and effective workload management. Key Responsibilities: • Resolve incidents and service requests across all device types. • Manage IT assets accurately and responsibly. • Support major incidents and lead problem investigations. • Prepare clear user documentation and guidance. • Mentor colleagues during escalations. • Introduce and support new technologies. • Attend scheduled cross‑team meetings to maintain cohesion. Required Skills: • Proficiency with Microsoft 365, Windows OS, Intune, Active Directory, remote support tools. • Experience with ITSM systems, notably ServiceNow. • Strong troubleshooting, analytical, and communication abilities. • Ability to explain technical information clearly to non‑technical users. • Face‑to‑face support experience in a professional setting. Required Education & Certifications: • ITIL v4 Foundation certification. • Relevant technical certifications or training (e.g., Microsoft or Cisco certifications).

London, United kingdom

On site

Senior

19-01-2026