- Company Name
- Tencent
- Job Title
- Senior IT Devops Engineer
- Job Description
-
Job title: Senior IT DevOps Engineer
Role Summary: Drive end‑to‑end IT service delivery, infrastructure reliability and employee lifecycle automation across a global organization, leveraging virtualization, automation, and DevOps practices to optimize efficiency, security, and user experience.
Expectations: Deliver 24/7 uptime for enterprise servers, networks, and endpoints; lead incident and problem resolution; design and implement scalable automation and monitoring; collaborate with cross‑functional teams on security compliance and vendor management.
Key Responsibilities:
- Own the full IT asset lifecycle, including procurement, configuration, and decommissioning of hardware and software.
- Manage physical data center operations (HVAC, power, racks) and virtual infrastructure (Hyper‑V clusters, storage QoS).
- Administer business‑critical systems such as Microsoft 365, Jira, Confluence, and Slack.
- Ensure 24/7 reliability of Windows and macOS servers, networks, and endpoints, leading Tier 2/3 support and incident management.
- Implement and maintain ITSM processes via ServiceNow, Jira, and Slack, ensuring efficient ticket resolution.
- Engineer DevOps pipelines (CI/CD) using Jenkins/Terraform, containerize workloads with Docker/Kubernetes, and monitor with Grafana/Prometheus.
- Automate onboarding/offboarding workflows, account provisioning, and IAM controls in partnership with HR and InfoSec.
- Produce and maintain operational playbooks, knowledge‑base articles, and vendor SLAs.
Required Skills:
- 7+ years of experience in IT DevOps or systems engineering, preferably in gaming or similarly dynamic environments.
- Expertise in Hyper‑V virtualization, PowerShell automation, Windows and macOS administration, and networking fundamentals.
- Proficient with scripting languages (Python, PowerShell).
- Strong knowledge of ITSM platforms (ServiceNow, Jira, Slack) and DevOps tools (Jenkins, Terraform, Docker, Kubernetes).
- Familiarity with observability stack (Grafana, Prometheus, Elasticsearch) and cloud platforms (AWS, Azure) is a plus.
- Excellent problem‑solving, communication, and cross‑functional collaboration skills.
Required Education & Certifications:
- Minimum of 7 years professional experience in DevOps or systems engineering roles.
- ITIL v4 certification preferred.
- Relevant bachelor’s degree in Computer Science, Information Technology, or equivalent is preferred but not mandatory.