Externatic

www.externatic.fr

2 Jobs

26 Employees

About the Company

Hiring Agency - It Recruitment

Listed Jobs

Company Name: Externatic
Job Title: Incident Manager F/H
Job Description: Job title: Incident Manager Role Summary: Lead the detection, resolution, and post‑mortem of high‑severity incidents on a globally‑scalable fintech platform. Drive continuous improvement of incident management processes, metrics, and cross‑functional collaboration to maintain operational stability and reliability. Expectations: - Own end‑to‑end incident lifecycle, ensuring timely communication to stakeholders via status pages and reports. - Design and refine incident frameworks, templates, and KPI dashboards that enhance team responsiveness. - Identify systemic weaknesses and implement sustainable remediation actions. Key Responsibilities: - Orchestrate critical incident resolution, coordinating technical experts and maintaining transparent communication. - Define, document, and optimize incident management frameworks and post‑mortem templates. - Conduct in‑depth investigations to root‑cause issues and recommend corrective measures. - Track performance through precise KPIs, integrating alerting and monitoring tools. - Collaborate with related teams to map risk, elevate internal practices, and drive maturity of incident handling processes. Required Skills: - Strong mastery of service management best practices (ITIL or equivalent). - Proficiency with ticketing and alerting platforms (e.g., ServiceNow, Jira Service Management, PagerDuty). - Deep understanding of cloud infrastructures, micro‑services architecture, and operational security. - Excellent communication, diplomatic yet decisive, with proven leadership under high‑pressure situations. - Analytical mindset and ability to synthesize complex information succinctly. Required Education & Certifications: - Bachelor’s degree or higher in Computer Science, Information Technology, or related field. - Certified ITIL Foundation (or comparable service management certification). - Minimum 3–5 years of experience as Incident or Problem Manager in a high‑volume, mission‑critical environment.

Nantes, France

On site

03-02-2026

Company Name: Externatic
Job Title: Architecte Fonctionnel - SI interne - Grande DSI - H/F
Job Description: **Job Title** Functional IT System Architect **Role Summary** Lead the design, definition, and evolution of enterprise architecture for a large internal IT organization. Work within a cross‑functional architecture team to develop architecture models, maintain the enterprise architecture repository, deploy modeling and governance tools, and provide strategic advisory to technical architects and development teams. **Expectations** - 10+ years of IT experience, with a progression from engineering, project/option management (MOE/AMOA) to an architectural role. - Demonstrated ability to work autonomously in complex, multi‑stakeholder environments. - Strong analytical, advisory, and presentation capabilities; comfortable translating technical concepts to business stakeholders. - Commitment to long‑term enterprise initiatives and continuous knowledge transfer within the team. **Key Responsibilities** 1. Define, maintain, and evolve the enterprise architecture repository. 2. Design and formalize architecture models (target, journey, and cartography). 3. Deploy, manage, and govern modeling tools (e.g., ArchiMate). 4. Support IT urbanisation projects and ensure solution coherence across the enterprise. 5. Collaborate closely with technical architects, development teams, and IT stakeholders. 6. Act as an internal consultant, offering long‑term strategic advice. 7. Deliver knowledge transfer sessions and foster the maturity of the architecture team. **Required Skills** - Deep IT knowledge and experience in architecture frameworks. - Proficient with TOGAF and ArchiMate modeling. - Experience establishing architecture frameworks, referential models, and governance workflows. - Strong interpersonal, diplomatic, and relational skills. - Ability to analyze complex systems, work independently, and propose innovative solutions. **Required Education & Certifications** - Bachelor’s or Master’s degree in Computer Engineering, Information Systems, or a related field. - Certified TOGAF – Enterprise Architecture Practitioner. - Knowledge of ArchiMate (preferred). ---