LEGALFLY

About the Company

Legalfly is the most secure legal AI associate. Our AI-native workspace supercharges your legal workflows, saving time and money. Accelerate contract drafting and review knowing you have flagged risk and validated compliance. Slash time required for discovery. The largest legal firms and financial institutions in Europe rely on Legalfly to gain competitive advantage.

Listed Jobs

Company Name

LEGALFLY

Job Title

Strategy & Operations Intern

Job Description

**Job title:** Strategy & Operations Intern **Role Summary:** Support cross‑functional initiatives within a high‑growth legal AI startup. Own end‑to‑end delivery of projects, streamline internal processes, and contribute to strategic and GTM activities while collaborating closely with founders and senior leadership. **Expectations:** - Quick learner who thrives independent of formal procedures. - Proactive “get it done” attitude focused on real‑world problem solving. - High drive and curiosity to accelerate personal and company growth in a startup context. - Analytical, solution‑oriented mindset. - Prefer ownership and measurable impact over titles or hierarchy. - Right to work in the UK (or based in the UK). **Key Responsibilities:** - Lead cross‑functional projects from concept to execution. - Identify and implement process improvements to boost team efficiency. - Support operational, strategic, and go‑to‑market initiatives company‑wide. - Evaluate, recommend, and manage tooling and systems to support scaling. - Prepare materials and assist leadership for company‑wide meetings. - Handle ad‑hoc tasks ranging from automation and research to operations. **Required Skills:** - Strong analytical and problem‑solving abilities. - Self‑starter with the ability to work independently. - Excellent written and verbal communication. - Project management fundamentals (planning, tracking, reporting). - Comfortable with data‑driven decision making. - Basic familiarity with startup or consulting environments a plus. **Required Education & Certifications:** - Currently enrolled in or recently completed a bachelor’s or master’s program (business, engineering, law, data science, or related field). - No mandatory certifications required.

London, United kingdom

On site

Fresher

16-12-2025

Company Name

LEGALFLY

Job Title

Customer Success Manager

Job Description

**Job Title:** Customer Success Manager **Role Summary:** Drive customer expansion and retention for a high‑growth SaaS legal AI platform. Own the full customer lifecycle, from onboarding to renewal, and identify upsell/cross‑sell opportunities to grow ARR. Act as a trusted advisor to enterprise clients, collaborating with Sales and Finance on pricing, negotiations, and strategic reviews. **Expectations:** - Proven record of generating expansion revenue and renewals in SaaS, especially with enterprise B2B customers. - Comfortable shaping and evolving playbooks in fast‑paced, high‑growth environments. - Commercial acumen: quantify business value, ROI, and influence executive buying decisions. - Fluent in English; additional fluency in Dutch or French preferred. **Key Responsibilities:** - Lead onboarding, adoption, and renewal processes, ensuring high customer health and satisfaction. - Analyze product usage and business reviews to surface upsell/cross‑sell opportunities. - Partner with Sales and Finance to scope, price, and negotiate expansion contracts. - Conduct quarterly business reviews (QBRs) and executive business reviews (EBRs) to highlight ROI and value realization. - Guide customers through deployment and change management for new features. - Work cross‑functionally with Product, Solutions, and Sales to develop scalable expansion playbooks and relay feedback to product strategy. - Track and report metrics such as health scores, retention, expansion ARR, and net revenue retention (NRR). **Required Skills:** - Strong written and verbal communication, comfortable with executive‑level conversations. - Data‑driven, process‑oriented, able to balance strategy and hands‑on execution. - Deep understanding of SaaS metrics (ARR, NRR, churn, expansion). - Experience with customer success tools (e.g., Gainsight, Totango, Salesforce). **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, or related field (MBA preferred). - Relevant certifications (e.g., Certified Customer Success Manager, CSAM) a plus.

London, United kingdom

Hybrid

16-12-2025