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Braze

Braze

www.braze.com

24 Jobs

1,915 Employees

About the Company

Braze ($BRZE) is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News Best Technology Companies to Work For, is a 2023 UK Best Workplace for Women by Great Place to Work, and was named a Leader by Gartner® in the 2023 Magic Quadrant™ for Multichannel Marketing Hubs and in The Forrester Wave™: Cross-Channel Marketing Hubs, Q1 2023. Braze is headquartered in New York with 10+ offices across North America, Europe, and APAC. Learn more at braze.com.

Listed Jobs

Company background Company brand
Company Name
Braze
Job Title
Senior Software Engineer, Full-stack
Job Description
**Job title** Senior Software Engineer, Full‑Stack **Role Summary** Design, develop, and maintain modular front‑end and back‑end components for a high‑performance customer engagement platform. Collaborate with product, UX, research, and implementation teams to deliver scalable, dynamic features that align with the product roadmap. Apply best practices in code quality, testing, and CI/CD to ensure reliability and extensibility. **Expectations** - Deliver clean, well‑documented, and type‑hinted code in TypeScript/JavaScript with rigorous testing. - Participate in architecture and design reviews; influence product strategy and technical direction. - Mentor junior engineers, promote coding standards, and drive continuous improvement of development workflows. - Own end‑to‑end responsibility for new features, from concept to production rollout and post‑launch support. **Key Responsibilities** 1. Architect and implement reusable UI components using Vue 3, VueCLI, webpack, and associated tooling. 2. Build and extend server‑side services with Node.js, Strapi, PostgreSQL, and RESTful/GraphQL APIs. 3. Ensure high code quality through unit, integration, and end‑to‑end tests; maintain coverage targets. 4. Leverage pre‑commit hooks, CI/CD pipelines, and issue tracking systems to streamline releases. 5. Collaborate with cross‑functional teams to define requirements, estimate effort, and deliver on schedule. 6. Provide technical support during customer implementation engagements to validate and troubleshoot issues. 7. Contribute to product roadmap discussions, identify risks, and propose architectural improvements. **Required Skills** - Proficiency in TypeScript, JavaScript (ES6+), Vue 3, Node.js, and associated build tools (VueCLI, webpack). - Experience with RESTful API development, PostgreSQL, and server‑side JavaScript frameworks. - Strong foundation in HTML5, CSS3, and responsive design principles. - Familiarity with CI/CD best practices, automated testing frameworks, and code quality tooling (pre‑commit, linting, type systems). - Proven ability to write clear documentation, unit tests, and maintain high code coverage. - Excellent problem‑solving, communication, and collaboration skills. - Comfortable working in an agile environment with multiple cross‑functional stakeholders. **Optional / Plus** - Python experience (Pandas, TensorFlow, FastAPI) or familiarity with data science/ML pipelines. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience. - Minimum 5 years of full‑stack development experience, including significant work in TypeScript/JavaScript and Vue. ---
Austin, United states
Hybrid
Senior
17-12-2025
Company background Company brand
Company Name
Braze
Job Title
Customer Success Manager II
Job Description
Job Title: Customer Success Manager II Role Summary: Manage enterprise clients to ensure retention and growth. Serve as primary contact and advisor. Collaborate with account teams and cross-functional departments to deliver solutions and provide strategic guidance. Foster customer advocacy and drive product adoption to achieve business objectives. Expectations: Proven track record managing complex enterprise accounts with multiple stakeholders. Excellent communication and collaboration skills. High intellectual curiosity and time management. Experience with SaaS, Mobile, APIs, or marketing technologies. Ability to work with large, fast-moving technology companies. Key Responsibilities: - Own client renewals, retention, and net retention targets. - Act as main contact and strategic advisor for enterprise clients. - Partner with account execs for customer experience and commercial alignment. - Develop success plans to drive feature adoption and strategic guidance. - Build customer advocacy through strong relationships and mutual value. - Analyze product usage to identify risks and opportunities. - Maintain regular communication via check-ins and executive reviews. - Advocate for customers through product feedback synthesis. - Provide product education to maximize usage and identify upsell opportunities. - Coordinate with technical support, industry solutions, and deliverability teams. - Collaborate with onboarding partners to transition clients smoothly. - Travel internationally as needed. Required Skills: - Proficiency in SaaS, Mobile, APIs, Marketing Automation, or related domains. - Excellent verbal and written communication with strong follow-up skills. - Experience managing complex projects with diverse stakeholders. - Advanced problem-solving and strategic thinking. - High intellectual curiosity and continuous learning mindset. Required Education & Certifications: - 2-5 years of relevant experience in customer success, onboarding, or project management.
Toronto, Canada
Hybrid
Junior
22-12-2025
Company background Company brand
Company Name
Braze
Job Title
Engagement Manager II
Job Description
**Job Title** Engagement Manager II **Role Summary** Lead end‑to‑end delivery of AI decisioning solutions for marketing clients. Own program execution, technical workshops, client engagement, process improvement, and product roadmap influence within an AI Expert Services team. **Expectations** - Manage complex technical projects from use‑case design through UAT. - Serve as primary client contact, delivering projects on schedule and within scope. - Drive continuous improvement of deployment playbook and processes. - Shape a customer‑centric product roadmap and contribute to strategic initiatives. **Key Responsibilities** 1. Own AI deployment lifecycle: design use cases, define operating model, manage technical setup, oversee UAT. 2. Facilitate technical workshops with clients to align objectives, specs, model configuration, and integration architecture. 3. Manage client deliverables, risk mitigation, and clear communication to stakeholders, including senior leadership. 4. Champion project management excellence; refine AI deployment playbook for consistent high quality results. 5. Influence product roadmap based on customer needs and AI deployment feedback. **Required Skills** - Proven project management in technical environments (5–7 years). - Strong communication and stakeholder management; ability to lead senior‑level workshops. - Technical proficiency in machine learning, data integration, and marketing technology architecture. - Experience with client relationship building and change management. - Entrepreneurial mindset: proactive, resourceful, continuous improvement focus. - Demonstrated ability to balance tactical execution with strategic program leadership. **Required Education & Certifications** - Bachelor’s degree in a technical field (e.g., Computer Science, Engineering, Data Science). - Advanced degrees (MBA, MS) or equivalent experience preferred. - No specific certificated required, but project management certifications (PMP, PRINCE2, or equivalent) are advantageous.
Vancouver, Canada
Hybrid
Mid level
25-12-2025
Company background Company brand
Company Name
Braze
Job Title
Forward-Deployed Data Scientist, AI Deployment
Job Description
Job Title: Forward-Deployed Data Scientist, AI Deployment Role Summary: Partner with customers and internal teams to deploy AI/ML solutions, optimize data pipelines, and advance reinforcement learning strategies. Expectations: - Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or related field; Master’s/PhD preferred. - 3–5+ years as a Data Scientist, Machine Learning Engineer, or similar role. - Proven experience with customer-facing or consulting roles. Key Responsibilities: - Collaborate with customer Analytics/BI teams on implementation projects (use case definition, data integration, pipeline setup, ML model configuration). - Develop reusable data pipelines, APIs, and components to enhance product capabilities. - Support reinforcement learning algorithm development with cross-functional teams. - Contribute to product strategy and roadmap based on customer insights and technical analysis. - Provide ongoing technical guidance to ensure customer success and measurable outcomes. Required Skills: - Proficiency in Python (Pandas), SQL, and ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). - Experience with machine learning pipelines, model deployment, and production-scale data systems. - Strong engineering practices: modular coding, Git, CI/CD, testing frameworks, code reviews. - Ability to translate technical concepts into business value for stakeholders. - Problem-solving to identify risks, troubleshoot, and drive innovative solutions. Required Education & Certifications: - Bachelor’s degree in technical field required; advanced degree preferred. - Demonstrated expertise in AI/ML model development and deployment. - Certifications in relevant technologies or methodologies (e.g., ML frameworks, DevOps tools) advantageous but not mandatory.
Toronto, Canada
Hybrid
25-12-2025