Primer

2 Jobs

203 Employees

About the Company

Primer is the unified infrastructure for global payments and commerce. With unrivaled freedom and visibility across the payments and commerce ecosystem, Primer equips merchants with the tools to effortlessly optimize performance, build at pace, and capture untapped revenue to achieve unstoppable growth.

Listed Jobs

Company Name: Primer
Job Title: Customer Success Manager EU
Job Description: **Job Title:** Customer Success Manager EU **Role Summary:** Champion the adoption, expansion, and renewal of Primer’s unified payment platform for merchants across Europe. Drive measurable outcomes by engaging at key journey points, nurturing trust-based relationships, and collaborating cross‑functionally to prioritize merchant requests and growth opportunities. **Expectations:** - Deliver consistent growth metrics (usage, renewal, upsell) for managed accounts. - Proactively identify and mitigate risks while uncovering expansion prospects. - Act as the primary merchant advocate within Primer, shaping product development and support. - Manage competing priorities in a fast‑paced, remote‑first environment. **Key Responsibilities:** 1. **Merchant Onboarding & Adoption** – Guide new merchants through product setup, ensuring smooth integration and early value realization. 2. **Relationship Management** – Maintain regular contact with key stakeholders, providing strategic counsel and reporting on performance insights. 3. **Growth & Expansion** – Identify upsell/cross‑sell opportunities, build business cases, and collaborate with Sales and Product teams to close deals. 4. **Risk Management** – Monitor usage patterns, flag churn signals, and coordinate remediation plans with relevant internal teams. 5. **Product Feedback Loop** – Capture merchant pain points, prioritize feature requests, and influence roadmap decisions. 6. **Data Analysis & Reporting** – Leverage KPIs, dashboards, and qualitative insights to guide actions and demonstrate ROI to stakeholders. 7. **Communication & Collaboration** – Facilitate alignment among Engineering, Product, Marketing, and Support to deliver a cohesive customer experience. 8. **Continuous Improvement** – Iterate on processes, documentation, and training materials to raise support efficiency and quality. **Required Skills:** - **Client‑facing Expertise** – 2+ years in Customer Success, Account Management, or consulting for complex technical products. - **Payments / FinTech Knowledge** – Preferred but not mandatory; strong ability to learn platform specifics quickly. - **Analytical Acumen** – Proficiency in data analysis to surface actionable insights, assess risk, and quantify growth. - **Communication & Interpersonal Skills** – Ability to build influence across stakeholder groups and internal teams. - **Organizational & Prioritization** – Structured approach to discovery, requirement gathering, and backlog grooming. - **Adaptability** – Thrive in ambiguous, high‑velocity settings; self‑directed and proactive. - **Drive & Ambition** – Demonstrated track record of exceeding targets and contributing to fast‑growing organizations. **Required Education & Certifications:** - Bachelor’s degree in Business, Finance, Technology, or related field (or equivalent professional experience). - Any relevant certifications (e.g., Certified Customer Success Manager, Payment Operations) are a plus.

United kingdom

Remote

29-10-2025

Company Name: Primer
Job Title: Business Development Manager
Job Description: **Job Title** Business Development Manager **Role Summary** Own the end‑to‑end enterprise sales cycle for a unified payment platform. Engage founders, executives, and senior functional leads across multiple verticals, using consultative selling to demonstrate platform value. Drive pipeline growth, strategic account development, and cross‑functional collaboration to accelerate revenue. **Expectations** - Consistently exceed sales targets and pipeline goals. - Proactively identify and improve processes, exhibiting a bias toward action. - Act as a strategic negotiator who closes deals in a fast‑paced, ambiguous environment. - Maintain a lifelong learning attitude and a positive, energetic demeanor. **Key Responsibilities** - Prospect, qualify, and close enterprise deals; manage full sales cycle from discovery to close. - Build and sustain a robust pipeline through outbound prospecting, networking, and partner channels. - Develop and execute tailored sales strategies targeting key decision makers (founders, CEOs, CTOs, CFOs, VPs/Directors). - Collaborate with Sales Engineering, Product, and Customer Success to deliver compelling customer experiences and secure feedback. - Refine Ideal Customer Profile (ICP) and refine sales playbooks through ongoing analysis of prospect insights. - Forecast sales performance, maintain accurate records, and report metrics using CRM (e.g., Salesforce). - Contribute to cross‑functional initiatives that improve sales processes and playbooks. - Stay current on industry trends and payment innovations to provide market insights to clients. **Required Skills** - Proven enterprise B2B sales experience with a demonstrated ability to close high‑value deals. - Strong consultative selling, negotiation, and relationship‑building skills. - Expertise in outbound prospecting, pipeline development, and sales forecasting. - Proficiency with CRM systems and sales enablement tools. - Excellent written and verbal communication skills; ability to articulate complex solutions to senior stakeholders. - Ability to thrive in a remote, fast‑changing environment and manage multiple priorities. - Collaborative mindset, working effectively with cross‑functional teams. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Finance, or related field. - Professional sales certifications (e.g., Certified Professional Sales Person, HubSpot, Salesforce) are advantageous.

France

Remote

16-01-2026