Resolver, a Kroll Business

www.resolver.com

1 Job

746 Employees

About the Company

See risk. Build resilience. Resolver gathers all risk data and analyzes it in context--revealing the true business impact within every risk. Resolver's Risk Intelligence Platform traces the extended impact of all types of risk--whether compliance or audit, incidents, or threats--and translates those effects into quantifiable business metrics. So, customers can communicate risk persuasively, framing it in terms of the business. And with this changed perspective, comes an entirely new role for risk to play. Finally, risk goes from being seen as a barrier, to becoming a strategic partner driving the business. Welcome to the new world of Risk Intelligence.

Our mission is to transform Risk management to Risk Intelligence. Our intuitive and integrated risk software for enterprise organizations offers solutions for corporate security, risk & compliance, and information security teams. Resolver empowers businesses to respond effectively to regulatory and market shifts, to discover insights from security and risk incidents, and to streamline risk operations throughout the organization.

Resolver is a Kroll operated business. Kroll provides proprietary data, technology and insights to help customers stay ahead of complex demands related to risk, governance and growth. Kroll solutions deliver a powerful competitive advantage, enabling faster, smarter and more sustainable decisions. With 5,000 experts around the world, Kroll creates value and impact for both customers and communities. To learn more, visit www.kroll.com

Listed Jobs

Company Name: Resolver, a Kroll Business
Job Title: Manager, Customer Success
Job Description: **Job Title** Manager, Customer Success **Role Summary** Lead and grow a team of Customer Success Managers (CSMs) within a SaaS security and investigations organization. Drive revenue growth, customer retention, and operational excellence by coaching staff, setting performance goals, and collaborating with product, legal, professional services, and information security teams to ensure timely deal closure and customer satisfaction. **Expectations** - Deliver measurable revenue growth from upsell, cross‑sell, and renewal activities. - Build and sustain a high‑performing CS team that consistently exceeds targets. - Maintain strong customer retention metrics through proactive engagement and escalation resolution. - Contribute to product strategy, market positioning, and sales enablement initiatives. **Key Responsibilities** 1. **Revenue Growth – 35% of focus** - Lead the CS team in qualifying, developing, and closing sales leads through goal setting and coaching. - Partner with professional services, legal, and information security to accelerate deal flow and mitigate risk. - Identify funnel bottlenecks and devise strategies to overcome obstacles. 2. **Team Building & Development – 20%** - Coach and mentor CSMs to achieve key results and career progression. - Conduct regular performance reviews, provide continuous feedback, and facilitate skill development. 3. **Customer Retention – 25%** - Establish best‑practice playbooks for business reviews and outreach. - Collaborate on escalation management and customer satisfaction metrics. 4. **Strategic Direction – 10%** - Participate in divisional strategy, including product and market positioning. - Partner with executives to set sales targets, define priority markets, and develop CS retention motions. **Required Skills** - 2–4 years of proven sales leadership experience (leadership role required). - Minimum 3–5 years of sales experience, ideally in SaaS or technology. - Strong coaching, mentoring, and team‑leadership abilities. - Excellent cross‑functional collaboration and stakeholder management. - Analytical mindset with the ability to use data to drive decisions. - Superior communication and presentation skills. **Required Education & Certifications** - Bachelor’s degree (or equivalent) in business, marketing, or related field. ---