Swiss Re

About the Company

The Swiss Re Group is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. Dealing direct and working through brokers, its global client base consists of insurance companies, mid-to-large-sized corporations and public sector clients. From standard products to tailor-made coverage across all lines of business, Swiss Re deploys its capital strength, expertise and innovation power to enable the risk taking upon which enterprise and progress in society depend.

Founded in Zurich, Switzerland, in 1863, Swiss Re serves clients through a network of over 70 offices globally and is rated "AA-" by Standard & Poor's, "Aa3" by Moody's and "A+" by A.M. Best. Registered shares in the Swiss Re Group holding company, Swiss Re Ltd, are listed in accordance with the Main Standard on the SIX Swiss Exchange and trade under the symbol SREN.

We're smarter together.

For more information about Swiss Re Group, please visit: www.swissre.com, follow us on X @SwissRe and subscribe our YouTube channel @swissretv.

Listed Jobs

Company Name

Swiss Re

Job Title

Customer Success & Delivery Specialist (SaaS / Platform / Cloud) Hybrid

Job Description

**Job title** Customer Success & Delivery Specialist (SaaS / Platform / Cloud) Hybrid **Role Summary** Drive onboarding, adoption, and long‑term satisfaction for the Risk Data and Services (RDS) platform. Collaborate cross‑functionally with sales, solutions, and support teams to retain and expand enterprise customer relationships, primarily in Europe. **Expactations** - Own the full customer lifecycle from onboarding through renewal. - Maintain high retention and advocacy, achieving client satisfaction above market average. - Act as a proxy for customers within the organization, influencing product and service evolution. **Key Responsibilities** - Deliver exceptional service and support that increases product adoption and usage. - Track and report on key customer‑success KPIs: usage, satisfaction, retention, expansion. - Collaborate with sales, solution development, and support to launch engagement initiatives and drive growth. - Define and implement scalable processes and workflows for onboarding, adoption, and retention. - Develop strong relationships with key customers, providing ongoing value realization. - Stay current on industry best practices, emerging trends, and competitor offerings to refine success initiatives. **Required Skills** - Proven post‑sales account management experience in SaaS / cloud / platform environments. - Highly responsive, customer‑centric attitude with strong communication and stakeholder‑management skills. - Ability to work effectively in cross‑functional teams and influence stakeholders at all levels. - Business proficiency in English and French; additional European languages (Spanish, Italian, etc.) are advantageous. **Required Education & Certifications** - Bachelor’s degree in business, marketing, computer science, or related field. - Certifications in customer success, SaaS account management, or related disciplines are a plus.

Paris, France

On site

01-10-2025