Service Care Solutions

About the Company

Service Care Solutions are a UK based recruitment agency offering a range of temporary and permanent job vacancies.

We specialise in offering a wide range of Social Work, Healthcare, Mental Health, Criminal Justice (including drug and alcohol related work), Probation, Social Housing, Legal, Construction and Sales and Customer Service.

We cover the whole of the UK and have positions which range in seniority from entry-level to directorships in both the public and private sectors.

We aim to provide an exceptional level of service to both jobseekers and employers. For us, this means providing a bespoke service which recognises that each role is as individual as each candidate who registers with us. Our expertise relies on years of collective experience successfully matching the right individuals to the right jobs. For you, this means a dedicated contact who is specialised in your area with an in-depth knowledge of the market and a genuine interest in finding candidates the perfect role and employers the perfect employee.

Listed Jobs

Company Name

Service Care Solutions

Job Title

Head of Customer Experience

Job Description

**Job Title:** Head of Customer Experience **Role Summary:** Strategic and operational leader responsible for transforming the council’s multi‑channel front‑door service. Drives continuous improvement, digital transformation, and a preventative, holistic, right‑first‑time customer experience across phone, face‑to‑face, social media, and digital platforms. **Expectations:** - Lead design and implementation of a new operating model for Customer Services. - Deliver service improvements, efficiency savings, and budget adherence. - Foster cross‑departmental partnerships to enhance customer journeys. - Champion inclusive, accessible services and embed the customer voice. **Key Responsibilities:** - Develop and execute the operating model and transformation roadmap. - Oversee day‑to‑day multi‑channel service delivery and performance metrics. - Manage budget, track financial performance, and achieve cost‑saving targets. - Lead change management initiatives and digital adoption (automation, self‑service). - Build and maintain stakeholder relationships across the council and external partners. - Use data analytics to inform decisions, monitor KPIs, and report outcomes. - Lead, motivate, and develop a large customer‑service team, ensuring high performance. **Required Skills:** - Proven leadership of large, complex, customer‑facing operations in local authority or similar public‑sector environment. - Strong people management and team development abilities. - Expertise in strategic change management, CX design, and digital transformation. - Data‑driven decision‑making and performance management. - Financial acumen with experience delivering within budget and achieving savings. - Excellent communication, collaboration, and stakeholder engagement. - Knowledge of digital innovation, automation, and multi‑channel service delivery. **Required Education & Certifications:** - Relevant higher education (e.g., degree in Public Administration, Business, Management, or related field) preferred. - Professional certifications in Customer Experience, Project Management (PRINCE2, PMP), or Change Management (Prosci) advantageous.

Wood green, United kingdom

Hybrid

06-10-2025

Company Name

Service Care Solutions

Job Title

NEC Housing Systems Lead

Job Description

**Job title:** NEC Housing Systems Lead **Role Summary:** Lead configuration and implementation specialist for NEC Housing modules within a public‑sector housing authority. Acts as a conduit between business stakeholders and technical teams, delivering robust, standard‑based solutions that drive process optimisation and data integrity. **Expectations:** Deliver expert NEC Housing configuration, collaborate cross‑functionally to transition user requirements into technical designs, champion standards to minimize bespoke development, and ensure compliance and data quality across modules. **Key Responsibilities:** - Provide NEC Housing expert guidance on module usage and impact on business and technical decisions. - Translate user requirements into detailed technical solution designs and specifications. - Lead configuration, build, and deployment of NEC Housing modules. - Engage with business analysts, SMEs, and stakeholders to refine and validate module designs. - Promote standard configurations, reducing bespoke development needs. - Maintain data integrity and compliance with housing regulations. - Design, develop, and execute functional testing and UAT plans. - Conduct knowledge transfer and training for system users and administrators. **Required Skills:** - Extensive experience configuring NEC Housing across multiple modules. - Strong SQL, PL/SQL, and Oracle database skills, with ability to map business requirements to configurations. - Proficiency in transforming business needs into technical specifications. - Experience with hybrid system architectures (on‑premise/cloud). - Familiarity with Azure DevOps for requirement and backlog management. - Knowledge of systems integration (e.g., MS Dynamics 365, Oracle Finance). **Required Education & Certifications:** - Minimum degree‑level education or equivalent professional experience in IT or housing systems.

Bournemouth, United kingdom

Hybrid

Senior

13-11-2025

Company Name

Service Care Solutions

Job Title

Finance Business Partner

Job Description

**Job Title:** Finance Business Partner **Role Summary:** Provide strategic financial leadership and advisory support across the organization, partnering with senior leadership to drive data‑based decision making, oversee budgeting and forecasting, deliver financial analysis, and ensure compliance with public‑sector financial standards. **Expectations:** - Act as a trusted financial advisor to senior management. - Deliver accurate, timely, and insightful financial reporting and analysis. - Identify and recommend corrective actions for budget variances. - Support annual budgeting, cost‑reduction initiatives, and evaluation of new services. - Deliver finance, procurement, and contract governance training. - Ensure compliance with statutory financial reporting, audit, and internal controls. **Key Responsibilities:** - Prepare monthly management reports and collaborate with budget holders on forecast accuracy. - Lead financial reviews of revenue and capital budgets, challenge assumptions, and monitor performance. - Identify opportunities for efficiency and cashable savings in the budgeting process. - Conduct financial evaluations for new service developments using affordability, value‑for‑money, and DCF techniques. - Advise on commercial, taxation (VAT, capital projects) and finance matters. - Ensure accurate and timely month‑end close activities. - Contribute to statutory financial statements, including notes and outturn analyses. - Work with auditors and internal committees to support transparency and compliance. - Deliver training to non‑financial departments on finance, procurement and contract regulations. **Required Skills:** - Strong analytical and financial modeling capabilities. - Proficiency in Excel and experience with financial systems. - Confidence presenting complex financial information to non‑financial stakeholders. - Collaborative, proactive approach with the ability to meet tight deadlines. - Commitment to continuous professional development and alignment with organisational values. **Required Education & Certifications:** - Full AAT qualification or part‑qualified CCAB (ACCA, ICAEW, CIPFA) or CIMA. - Fully qualified CCAB/CIMA accountant with completed practical experience. - Public‑sector finance experience (local authority, NHS, policing). - Experience as a Finance Business Partner or Management Accountant. - Knowledge of IFRS, DCF evaluation techniques, and public‑sector VAT regulations.

Nettleham, United kingdom

On site

20-11-2025

Company Name

Service Care Solutions

Job Title

Data Protection Officer

Job Description

**Job Title**: Data Protection Officer **Role Summary** Serve as the Force Data Protection Officer and Freedom of Information Officer for a police force on a 6‑month fixed‑term contract. Provide expert advice on Data Protection, FOI, and Information Sharing, ensuring compliance with legislation and internal policies. Authorise disclosures, manage data breaches, lead the Information Disclosure Team, and represent the Force nationally and regionally. **Expectations** - Act responsibly as the legal authority for Data Protection and FOI matters. - Make timely, informed decisions on disclosures and breach management. - Deliver strategic guidance on legislation, privacy impact assessments, and best practice. - Maintain comprehensive training programmes for staff and partners. - Communicate effectively with the Information Commissioner’s Office, stakeholders, and the wider community. **Key Responsibilities** - Authorise information disclosures on behalf of the Chief Constable, in line with APP guidance. - Serve as the primary liaison with the ICO and manage S55 data breach reporting. - Lead the Information Disclosure Team: oversee performance, conduct training, and ensure professional development. - Develop, maintain, and update Data Processing Agreements and liaise with external partners. - Provide strategic advice on legislation, compliance, and privacy impact assessments. - Implement and monitor FOI and Data Protection training across the force. - Represent the Constabulary at regional and national meetings as required. - Ensure all disclosures and data sharing activities are legally compliant and follow best practice. **Required Skills** - Strong knowledge of Data Protection Act 2018, GDPR, and Freedom of Information Act 2000. - Demonstrated strategic decision‑making in Data Protection/FOI contexts. - Experience managing teams in confidential, regulated environments. - Excellent verbal and written communication skills with meticulous attention to detail. - Ability to build relationships with external regulatory bodies and partners. - Strong organisational and project‑management capabilities. **Required Education & Certifications** - Professional Data Protection qualification (Part 2 and Part 3 of the Diploma in Data Protection). - Freedom of Information qualification (Part 2 and Part 3 highly desirable). - Relevant higher‑education degree or equivalent experience in public‑sector Data Protection/FOI.

Saul, United kingdom

On site

24-11-2025