Causeway Technologies

About the Company

Causeway is the only global software provider that powers the design, build, operation and maintenance of the built environment.

Unlike other software companies, our products provide in-depth functionality at each stage of the process, helping our customers increase their delivery, profitability and environmental performance.

Twitter - @CausewayTech
YouTube - https://www.youtube.com/user/CausewayTech/
Facebook - https://www.facebook.com/CausewayTech/

Listed Jobs

Company Name

Causeway Technologies

Job Title

Customer Experience Manager

Job Description

**Job Title:** Customer Experience Manager **Role Summary:** Drive long‑term success and satisfaction for high‑value software customers by managing the entire customer journey from onboarding to maturity. Act as a trusted advisor, ensuring customers realize tangible ROI, achieve defined success metrics, and fully adopt Causeway’s construction‑tech solutions. **Expectations:** - Achieve and maintain CSAT and NPS targets. - Reduce time‑to‑value and increase depth & breadth of software usage. - Ensure high renewal rates and identify upsell/cross‑sell opportunities. - Provide timely, data‑driven insights on customer health and outcomes. **Key Responsibilities:** - Own the customer journey, orchestrating onboarding, adoption, and ongoing engagement. - Define success criteria, KPIs, and continuously track progress. - Build strategic relationships with key stakeholders; serve as primary point of contact. - Lead proactive risk identification and resolution, collaborating with Sales, Support, Product, and Services. - Segment customers by industry and product; tailor experience strategies. - Facilitate workshops, review meetings, and generate case studies or references. - Capture customer feedback and communicate insights to internal teams. **Required Skills:** - Strong understanding of customer lifecycle management and customer success frameworks. - Experience with SaaS, PropTech, or ConstructionTech sectors. - Proficiency in CS platforms (e.g., Gainsight, Totango) and CRM tools (e.g., Salesforce). - Ability to analyze data, track KPIs, and produce clear, concise reports. - Excellent interpersonal, stakeholder management, and facilitation skills. - Commercial acumen and experience working with enterprise‑level clients. - Familiarity with CSAT, NPS, and Time‑to‑Value methodologies. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Information Technology, or related field (or equivalent professional experience). - Preferred: Salesforce Certified Administrator or similar CRM certification.

Gerrards cross, United kingdom

Hybrid

27-09-2025