- Company Name
- Eeze
- Job Title
- Network Operation Engineer (1 Year Fixed Term) (Chinese Speaking)
- Job Description
-
Job title: Network Operation Engineer (1‑Year Fixed Term, Chinese Speaking)
Role Summary: Provide 24/7 NOC support, monitor and troubleshoot IT infrastructure, manage incidents, implement performance improvements, maintain documentation, and perform shift‑based operations including on‑call duties.
Expectations:
- Shift‑based availability: nights, weekends, holidays, rotating schedule.
- Proactive monitoring, rapid incident resolution, and effective cross‑team escalation.
- Continuous improvement of network reliability and capacity planning.
- Accurate operational reporting and documentation.
Key Responsibilities:
- Monitor systems, applications, and networks with NOC tools (SolarWinds, Nagios, Zabbix, etc.).
- Identify, analyze, and log alerts; conduct root‑cause analysis for recurring incidents.
- Escalate incidents, coordinate with vendors and internal teams for resolution.
- Track and report performance metrics; recommend and implement reliability enhancements.
- Perform routine maintenance, troubleshooting on servers, OS (Windows/Linux), and applications.
- Maintain and update operational procedures, knowledge base, and incident records.
- Ensure smooth handovers between shifts; support on‑call standby.
Required Skills:
- Strong analytical, problem‑solving, and multitasking abilities.
- Excellent written and verbal communication in English and Chinese.
- Ability to work under pressure in a 24/7 environment.
- Team player with proactive attitude.
- Proficiency with networking protocols (TCP/IP, DNS, DHCP, VPN).
Required Education & Certifications:
- Diploma or Bachelor’s degree in Computer Science, IT, or equivalent experience.
- 1–3 years in IT support, systems administration, or network operations.
- Optional certifications: CCNA, CompTIA Network+, ITIL Foundation, cloud platform (AWS/Azure/GCP) or virtualization (VMware, Hyper‑V).
Hammersmith, United kingdom
On site
Fresher
22-01-2026