OpenText

Company Name: OpenText
Job Title: Sr. Manager, Cloud Support Operations
Job Description: Job Title: Senior Manager – Cloud Support Operations Role Summary Lead a Production Services team to ensure high availability, stability, and performance of OpenText cloud-based applications. Oversee maintenance, upgrades, incident response, and technical alignment across production and non‑production environments while driving continuous improvement and automation. Expectations - 5+ years managing SRE or cloud systems engineering teams. - Proactive, self‑directed, strong communicator across distributed geographies. - Subject‑matter expertise in cloud environments and Microsoft stack. Key Responsibilities - Manage 24/7/365 on‑call rotation for production environments. - Coordinate application and infrastructure maintenance (updates, patches, capacity planning). - Provide technical leadership to ensure architecture consistency and operational efficiency. - Collaborate with Development, Customer Support, and Infrastructure teams on incident resolution and preventive measures. - Identify and implement process improvements, automation, and monitoring enhancements. Required Skills - Public cloud experience (AWS, Azure) and deployment management. - Microsoft stack: .NET, C#, SQL, Azure services. - Automation tools: PowerShell, Ansible, Terraform. - Monitoring & alerting: New Relic, Zabbix, Nagios, PRTG. - Security, backup, recovery fundamentals. - Network protocol basics. Required Education & Certifications - Bachelor’s degree in Computer Science or related field (preferred). - Relevant certifications in cloud (AWS Certified Solutions Architect, Azure Administrator, etc.) and/or SRE are advantageous.

Richmond hill, Canada

Hybrid

Mid level

19-12-2025

Company Name: OpenText
Job Title: Cloud Applications Administrator
Job Description: Job title: Cloud Applications Administrator Role Summary: Design, deploy, and maintain cloud‑based applications and services on OpenText platforms, ensuring high availability, scalability, and security through automation, DevOps practices, and proactive incident management. Expectations: - Develop automated operations scripts and workflows for deployment, support, and maintenance. - Serve as a subject‑matter expert in datacenter migration, disaster recovery, and production incident resolution. - Collaborate cross‑functionally with product, services, and support teams to enhance service stability and reliability. Key Responsibilities: - Automate deployment, scaling, and patching of containerized applications (Docker, Kubernetes) on PaaS environments. - Build and maintain CI/CD pipelines using Ansible, Chef, Puppet, or similar tools. - Configure and manage networking components (load balancers, firewalls, DNS, SMTP) in cloud and on‑prem contexts. - Investigate and resolve production incidents, perform root‑cause analysis, and implement preventive measures. - Lead disaster recovery planning and execution for critical applications. - Review product design documents to ensure compliance with architecture standards. - Maintain detailed technical documentation for processes, scripts, and configuration. - Provide 24x7 on‑call support on a monthly rotation and perform scheduled weekend maintenance. Required Skills: - Container‑based deployment and orchestration (Docker, Kubernetes). - DevOps automation (Ansible, Chef, Puppet, or equivalent). - Advanced scripting in Python, Bash, or PowerShell; proficiency in Shell, Perl, or Expect a plus. - Experience with Java/J2EE, including frameworks such as Spring, Struts, and Spark. - System administration on RedHat Linux and Windows (physical/VM). - Performance tuning of JVM, thread‑dump analysis, and monitoring of container health. - Knowledge of load balancers (e.g., F5), firewalls, SMTP, DNS, and networking protocols. Required Education & Certifications: - Bachelor’s degree in Computer Science or related field. - Relevant certifications in cloud platforms (AWS, Azure, GCP) or container orchestration (CKA, CKAD) are desirable.

Waterloo, Canada

Hybrid

19-12-2025

Company Name: OpenText
Job Title: Full Stack Developer
Job Description: **Job Title:** Full Stack Developer **Role Summary:** Design, develop, and maintain end‑to‑end application components for enterprise service management platforms (Change, Release, Incident, Problem, Knowledge, Configuration Management). Lead data scripting, migration, transformation, and automation across multiple enterprise systems, while ensuring robust backend logic, intuitive frontend interfaces, and secure integrations. **Expectations:** - Deliver scalable backend services using JavaScript/Node.js and platform‑specific scripting. - Build modern, responsive UI components with HTML, CSS, JavaScript (and applicable frameworks). - Create and optimize data scripts for migration, bulk loads, cleanup, and validation. - Configure business rules, ACLs, and security controls to guarantee data integrity. - Develop and support REST/SOAP APIs and integration flows, troubleshooting cross‑system issues. **Key Responsibilities:** - Develop and maintain UI, backend services, and data layers for enterprise service management modules. - Design data migration and transformation scripts; perform data analysis to identify quality issues. - Configure platform features: Business Rules, Script Includes, Flow Designer actions, ACLs. - Ensure secure, reliable integration with internal and external systems via APIs. - Optimize database queries, manage large datasets, and enforce data governance standards. **Required Skills:** - Proven experience as a Full Stack Developer. - Strong data scripting (JavaScript, SQL, ETL concepts). - Expertise in data migration, large‑dataset handling, and SQL (Oracle preferred). - Solid understanding of REST APIs, integrations, relational databases, data models, governance. - Comfortable with Linux terminal, shell scripting. - Proficiency in multiple languages: Perl, Python, JavaScript, C/C++, Java. **Nice to Have:** - ServiceNow (Business Rules, Data Scripts, ACLs). - Experience with OpenText, Zendesk, Oracle B2C, Siebel, middleware. - Knowledge of ITIL v3 best practices. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Systems, or related field. - Relevant certifications (e.g., JavaScript/Node.js, SQL, ServiceNow) are a plus.

Mississauga, Canada

Hybrid

16-01-2026

Company Name: OpenText
Job Title: Customer Success Manager (Cloud Services) - French/English
Job Description: Job title: Customer Success Manager (Cloud Services) – French/English Role Summary: Owns the overall relationship for OpenText Cloud Managed Services accounts, acting as trusted advisor to ensure operational health, customer satisfaction, and maximum ROI of cloud services. Expectations: • Maintain continuous engagement with customers at senior manager level through weekly status calls, monthly SLA reporting, site visits, and business reviews. • Deliver regular reports, dashboards, and status updates on timelines, milestones, risks, and issues. • Develop and manage a customer success plan and governance model to track outcomes. • Navigate cross‑functional communication with support, sales, product, and other teams to resolve issues and drive customer health. • Lead incident and problem management for high‑impact cases, conduct root‑cause analysis, and implement corrective actions with knowledge transfer for future benefit. • Cultivate customers toward referenceability and long‑term partnership. Key Responsibilities: - Act as account owner and trusted advisor for assigned cloud managed service customers. - Conduct weekly status calls, monthly SLA reports, and bi‑annual business reviews. - Plan and execute site visits, capture feedback, and align on success metrics. - Track and report on customer health indicators, risk, and opportunity dashboards. - Coordinate with support, sales, product, and other internal teams to resolve incidents and deliver solutions. - Lead root‑cause analysis for critical incidents and ensure corrective action plans are executed and lessons are retained. - Build customer success plans, define strategies, set short‑ and long‑term goals, and measure success against agreed KPIs. - Actively nurture customer advocacy, identify, and secure referenceable customers. Required Skills: - Bachelor’s degree in a technical or business discipline (or equivalent experience). - Minimum 2 years in a customer ownership role (customer success, consulting, or similar). - Strong interpersonal and emotional intelligence; ability to engage senior decision‑makers. - Excellent French and English communication skills (written and spoken). - Proven ability to document business vision, set goals, and translate insights into actionable plans. - Experience with incident and problem management, root‑cause analysis, and corrective‑action follow‑up. - Comfortable coordinating across multiple functional teams. - Knowledge of EDI and/or e‑invoicing is a plus. - Willingness to travel up to 15% of the time. Required Education & Certifications: - Bachelor’s degree in a technical or business field (or equivalent).

Paris-l’hôpital, France

On site

Junior

07-03-2026

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