EOS IT Solutions

About the Company

EOS IT Solutions is a family-run global technology + logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architectures in 195 countries.

As a women-owned business, EOS is registered as a Member Buyer through WEConnect International. Our incredibly diverse team consisting of 2300+ employees worldwide continue to break boundaries through innovative solutions, without limitations due to non-merit factors.

As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation + International Deployment. We continue to expand our service offerings into Security, Data Centre, Enterprise Networking, + the latest Smart Building Technologies. Our Managed Services simplify complex processes + improve productivity across all business functions under a single purchase order.  

With 18 sites worldwide + 8 upcoming entities available this year, EOS has the capabilities and competencies to meet our clients’ IT requirements + expectations on a global scale. To date, we have deployed 150k+ VC-UC solutions throughout Asia, Europe & North/South America. With over 600+ qualified field-based engineers on multiple architectures across multiple locations, we are dedicated to providing exceptional service + technical expertise.

EOS’ continuous innovation provides our customers with leading technologies to strengthen their business infrastructures. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners + employees.

We are a true International IT provider, and we are proud to deliver our services through global simplicity with trusted transparency.

Listed Jobs

Company Name

EOS IT Solutions

Job Title

Service Manager

Job Description

**Job Title:** Service Manager **Role Summary:** Oversees global data center operations, leads cross-functional teams, and ensures consistent service delivery through project management and stakeholder collaboration. Drives continuous improvement, quality assurance, and risk mitigation to meet client and organizational goals. **Expectations:** - Deliver high-quality data center services per SLAs and customer expectations. - Optimize project execution across multiple sites with focus on timely, budget-aligned results. - Foster strong relationships with stakeholders, vendors, and teams to ensure service excellence. **Key Responsibilities:** 1. Lead project planning, execution, and delivery for data center and network installations. 2. Develop tactical plans for scope, schedule, budget, and risk management. 3. Manage stakeholder communications, resource allocation (personnel, equipment), and budget control. 4. Implement quality control and risk mitigation strategies to minimize disruptions. 5. Prepare performance reports, conduct post-project reviews, and drive process innovation. **Required Skills:** - Global technical team leadership and project management experience. - Deep understanding of networking (routers, switches, protocols), change control, and infrastructure optimization. - Process improvement expertise with automation proficiency. - Strong stakeholder management, multitasking, and problem-solving under deadlines. - Excellent communication to translate technical complexities for non-technical audiences. **Required Education & Certifications:** - Bachelor’s degree in IT, engineering, or related field. - Certifications: ITIL or equivalent service management framework (e.g., ISO 20000). - Project management certifications (e.g., PMP, PRINCE2) advantageous.

Brussels, Belgium

Hybrid

10-11-2025

Company Name

EOS IT Solutions

Job Title

Data Center Repair Manager

Job Description

**Job Title:** Data Center Repair Manager **Role Summary:** Lead and manage 24/7 break‑fix operations for server, storage, and network hardware in enterprise data centers. Provide advanced diagnostics, oversee hardware repairs, ensure SLA compliance, and mentor a technical team while coordinating with OEM vendors and cross‑functional groups. **Expectations:** - Rotational shift coverage (day/night) for 24/7/365 support. - Up to 10 % domestic and international travel between data‑center sites. - Physical ability to lift 50 lb regularly (occasionally 100 lb) and perform standard data‑center tasks. - Maintain documentation, safety, and compliance with operational procedures. **Key Responsibilities:** - Direct break‑fix activities, prioritize tickets, and meet SLA targets. - Perform CLI‑based diagnostics (Cisco IOS/NX‑OS, Linux shell, iDRAC/iLO). - Execute component‑level hardware repairs and replacements. - Troubleshoot Layer 1‑3 network issues (port failures, link flaps, misconfigurations). - Manage OEM RMA processes, warranty claims, and parts logistics. - Create and update incident, root‑cause, and repair documentation. - Mentor junior technicians and enforce best‑practice and safety standards. - Support infrastructure upgrades, migrations, and maintenance windows. - Contribute to development and improvement of MOPs/CMOPs. **Required Skills:** - 5+ years break‑fix and hardware repair experience in enterprise environments. - Strong CLI proficiency (Cisco, Linux/Unix, iDRAC, iLO). - Deep knowledge of server, storage, and network hardware. - Familiarity with network tools/protocols (ping, traceroute, netstat, SNMP, syslog). - Excellent problem‑solving, communication, and leadership abilities. - Ability to work under pressure in high‑availability settings. - Valid driver’s license. **Required Education & Certifications:** - Associate degree or higher in a technical discipline, or equivalent hands‑on experience. - Preferred certifications: CompTIA Server+, Cisco CCNA, Dell EMC, or comparable vendor credentials. - Experience with ticketing systems (e.g., ServiceNow, Remedy) and basic scripting (Bash, Python) is advantageous.

New albany, United states

On site

Mid level

05-01-2026