DEODIS

www.deodis.com

4 Jobs

167 Employees

About the Company

DEODIS est une société de conseil en technologies de l'information qui accompagne la transformation des DSI en levier de performance et d’innovation. Chiffres clés : Créée en 2001 +350 Consultants, Experts des solutions Servicenow, Open Text, Easyvista, RedHat, Dynatrace, Ingénieurs et Chefs de projets passionnés. Partner Premier Servicenow - Gold Partner Open Text et Easy Vista 7 offres : Audit & Conseil AMOA - Intégration & TMA - Accompagnement opérationnel - Infogérance & Centre de Services - Gestion de Projet - Formation, Certification & Serious Games – Marketing & Communication IT 3 domaines d’expertise : Entreprise Service Management, Cloud & Operation Management, Security Management 2 implantations géographiques en France (La Défense – Aix-en-Provence ) +350 clients nous recommandent à 96% Envie d’en savoir plus sur DEODIS ou de nous rejoindre ? Site web : https://www.deodis.com/ Offres d’emploi : https://www.deodis.com/newsite/offres +100 opportunités à saisir

Listed Jobs

Company Name: DEODIS
Job Title: Incident Problem Change Manager (IPCM)
Job Description: Job Title: Incident Problem Change Manager (IPCM) Role Summary: Coordinate ITIL-based incident, problem, and change management processes to ensure service stability, SLA compliance, and continuous improvement. Act as the central point for incident response, change advisory board facilitation, and problem resolution across technical teams. Expectations: - Minimum 2 years of proven experience as a Problem Manager or equivalent in a production environment. - Strong technical familiarity with Unix/Linux/Windows systems and support chain. - Proficiency in ITIL concepts and practical application. - Excellent written and verbal communication; ability to influence stakeholders. - Autonomous, accountable, and able to lead cross‑functional teams. - Proficiency in English is an advantage. Key Responsibilities **Incident Management** - Play Incident Manager role: support IT leadership with production incidents. - Assign and coordinate technical teams to resolve incidents. - Communicate incident status to business, IT management, and internal services. - Organize and lead crisis cells and incident review meetings. - Document critical incident information and update relevant knowledge bases. - Track and report incident metrics, ensuring SLA performance targets are met. - Propose and implement continuous improvement actions to the incident process. **Change Management** - Receive, record, and prioritize change requests. - Prepare and facilitate CAB meetings, distribute RfC documents. - Authorize changes with CAB approval. - Maintain and publish the change calendar. - Coordinate construction, testing, and implementation of changes. - Update change log and review implemented changes. - Analyze change data for trends or potential issues. - Close changes and produce regular management reports. **Problem Management** - Assign and coordinate problem resolution across teams. - Track operational problems within scope. - Communicate problem status to business and IT stakeholders. - Monitor activity via dashboards. - Drive continuous improvement of problem management processes. Required Skills - In‑depth ITIL framework knowledge (incident, problem, change). - Technical expertise in Unix/Linux/Windows environments. - Strong analytical and trend‑identification abilities. - Proven leadership and team‑coordination experience. - Excellent documentation and reporting skills. - Effective communication, argumentation, and persuasion. - Fluent in English (written and spoken) preferred. Required Education & Certifications - Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field. - ITIL Foundation certification (or higher level) is required; additional change or problem management credentials are advantageous.

Île-de-france, France

On site

Junior

26-11-2025

Company Name: DEODIS
Job Title: Consultant fonctionnel Servicenow F/H
Job Description: Job title: ServiceNow Functional Consultant (F/M) Role summary: Serve as a key advisor to clients during the transformation and automation of their IT systems using ServiceNow. Design business‑solution models, conduct workshops, provide training, and collaborate with technical teams to ensure functional alignment and successful delivery. Expectations: - Minimum 3 years of hands‑on experience as a ServiceNow functional consultant. - Proven ability to integrate ServiceNow modules and apply ITIL best practices. - Strong written and spoken English. - Skilled in facilitating workshops and communicating complex concepts to business stakeholders. Key responsibilities: - Design and document functional solutions that address client business needs. - Lead and moderate functional workshops with clients to gather requirements and validate solutions. - Deliver training sessions and create supporting materials for client end‑users. - Participate in pre‑sales activities: feature presentations and product demonstrations to prospects. - Validate functional feasibility with the technical team and propose process improvements. - Track development progress, ensure functional consistency, and coordinate with developers. - Draft functional test plans and assist in user acceptance testing phases. - Keep abreast of ServiceNow releases, modules, and best practices to recommend enhancements to clients. Required skills: - In‑depth knowledge of ServiceNow platform modules (including IT Service Management, IT Operations Management, etc.). - Strong grasp of ITIL processes and their application within ServiceNow. - Workshop facilitation, requirement elicitation, and documentation. - Functional design, test planning, and execution. - Fluent in English (reading, writing, speaking). - Excellent communication, collaboration, and stakeholder‑management skills. Required education & certifications: - Degree from an engineering school or Master’s (M2) in Computer Science. - Current or eligible to obtain relevant ServiceNow certifications (e.g., Certified System Administrator, App Builder, ITSM).

Company Name: DEODIS
Job Title: Directeur de projet Easyvista F/H
Job Description: **Job Title** Easyvista Project Director (F/M) **Role Summary** Lead all Easyvista project activities and technical support (TMA) within the ESM Business Unit. Own project scope, deliverables, schedule, quality, and budget, while coordinating cross‑functional teams. Drive pre‑sales initiatives, evaluate platform evolution, and support clients through change management to enhance the Easyvista Service Center portfolio. **Expectations** - 7 + years of project management experience, preferably with Easyvista deployments; ServiceNow knowledge is a plus. - Proven ability to think strategically, make decisive trade‑offs, delegate, and negotiate. - Demonstrated organizational rigor, autonomy, adaptability, and proactive problem‑solving. - Strong communication skills for stakeholder engagement, reporting, and workshop facilitation. - Experience leading functional and technical teams on the Easyvista platform. **Key Responsibilities** - Define project scope, objectives, and timelines; ensure adherence to deadlines, quality, and budget. - Prepare and chair steering committees; report progress and risks to the Easyvista Offer Manager. - Plan, assess, and optimize technical, organizational, and human resources. - Monitor Easyvista platform evolution; advise clients on platform strategy and certification improvement plans. - Participate in pre‑sales (including Bid Owner role), conduct workshops, and present solutions to prospects. - Conduct client change‑management activities: training, documentation, and communication. - Champion innovative initiatives—new offers, methods, tools, or content—to accelerate growth. **Required Skills** - Project management (methodologies, scheduling, risk, scope, budget) - Cross‑functional leadership and team coordination - Strategic thinking and decision‑making - Negotiation and stakeholder management - Communication, presentation, and workshop facilitation - Change‑management and client support **Required Education & Certifications** - Graduation from an engineering school, a Master’s (M2) in Computer Science, or a business school. - Certifications in project management (e.g., PMP, PRINCE2) and/or platform expertise (Easyvista, ServiceNow) are advantageous.

Company Name: DEODIS
Job Title: Incident Manager F/H
Job Description: **Job Title:** Incident Manager (M/F) **Role Summary:** Responsible for coordinating technical teams to resolve production incidents, communicating status to business and IT stakeholders, leading crisis cells, and driving continuous improvement of incident management processes within the IT Infrastructure and Production department. **Expectations:** - Lead incident response with autonomy and accountability. - Ensure compliance with SLA performance targets. - Provide clear, persuasive communication to diverse audiences. - Contribute proactive suggestions for process enhancements. - Maintain high documentation standards and reporting accuracy. **Key Responsibilities:** - Assign and coordinate technical resources for incident resolution. - Communicate incident updates to business users, IT management, and internal support teams. - Organize and facilitate crisis management meetings (cells). - Document and regularly update incident records and knowledge base. - Prepare and lead incident review meetings, presenting required statistics. - Monitor and report on service performance versus defined SLA levels. - Propose and implement continuous improvement actions for the incident management process. **Required Skills:** - Strong knowledge of ITIL incident and problem management processes. - Excellent coordination and team‑leadership abilities. - Superior written and verbal communication skills; ability to adapt messaging to varied stakeholders. - Analytical mindset with a focus on rigor and data‑driven reporting. - Proficiency in English (written and spoken). - Ability to work independently, prioritize tasks, and drive results under pressure. **Required Education & Certifications:** - Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field (equivalent to Bac +4/5). - Minimum 2 years of experience as an Incident Manager or Production Operations Lead in a production environment. - ITIL Foundation certification (or higher) preferred.