- Company Name
- Valentino
- Job Title
- Client Engagement Manager, West Coast
- Job Description
-
**Job title**
Client Engagement Manager – West Coast
**Role Summary**
Directs the implementation of client engagement and retail client development strategies across Valentino’s West Coast directly operated stores (DOS). Works closely with store management, corporate client engagement, CRM, and retail operations to drive customer retention, acquisition, and sales growth through targeted client programs, personalized VIC experiences, and local events.
**Expectations**
- Build and nurture relationships with Very Important Clients (VICs) to enhance customer loyalty and profitability.
- Translate corporate client engagement strategy into actionable, store‑embedded plans that meet sales and KPI targets.
- Manage expectations of cross‑functional teams, ensuring alignment and execution of client initiatives and events.
**Key Responsibilities**
1. **Client Development & Relations (≈50%)**
- Partner with the Client Engagement Director and store teams to create VIC profiles, segmentation strategies, and action plans for growth and new VIC acquisition.
- Coordinate with CRM, Retail Operations, and Events to design and execute local retail activities that deliver measurable ROI.
- Represent Valentino as a brand ambassador at major events (fashion shows, exhibitions, institutional events) and support VIC participation with flawless event execution.
- Administer the personal shoppers and stylists program, oversee VIC pre‑order processes, and maintain event logistics (car service, hair & makeup, catering, etc.).
2. **Clienteling Strategy & Performance (≈30%)**
- Manage the retail client gifting and experience budget, including invoicing, planning, and tracking.
- Develop partnerships with third‑party partners (AMEX, hotels, concierge services) to expand VIC acquisition and cultivation.
- Align VIC goals with corporate strategy; lead performance reviews, analyze outcomes, and refine tactics to maximize engagement KPIs.
- Conduct market and competitor benchmarking; prepare post‑event reports and ad‑hoc analyses to support decision‑making.
3. **Cross‑Functional Collaboration**
- Liaise with regional and HQ corporate teams to coordinate communication and reporting.
- Provide input on event logistics and vendor selection for local and regional initiatives.
**Required Skills**
- Proven client relationship management in luxury retail.
- Strong event planning and coordination expertise.
- Budgeting and financial oversight capability.
- Data‑driven decision making; proficiency in performance metrics analysis.
- Excellent stakeholder management, communication, and negotiation abilities.
- Knowledge of luxury fashion, Valentino heritage, and contemporary market trends.
- Project management skills with ability to handle multiple priorities simultaneously.
**Required Education & Certifications**
- Bachelor’s degree in Business, Marketing, Luxury Brand Management, or related discipline.
- Minimum of 3–5 years’ experience in client engagement or relationship management within a luxury fashion or high‑end retail setting.
- Experience with CRM systems and retail analytics platforms preferred.
- Certifications in Project Management, Event Management, or Customer Experience Excellence are advantageous.
Los angeles, United states
Hybrid
15-01-2026