Atrium (EMEA)

Company Name: Atrium (EMEA)
Job Title: Triage Specialist
Job Description: **Job Title** Triage Specialist **Role Summary** Provide Tier 3 technical support for advertising and commerce products. Investigate complex issues, analyze logs, manage escalations, and collaborate with engineering and product teams to improve platform quality. Own about 100 tickets monthly, ensuring timely communication and resolution. **Expectations** - Deliver end‑to‑end resolution for advanced technical tickets. - Analyze root causes using logs and data; recommend solutions. - Prioritize and manage escalations by severity and impact. - Communicate progress clearly to customers and internal stakeholders. - Identify recurring problems and provide insights to product and engineering teams. - Operate efficiently in a fast‑paced support environment; maintain strong collaboration. **Key Responsibilities** 1. Diagnose and troubleshoot complex advertising/commerce platform issues. 2. Review logs, telemetry, and data sources to pinpoint root causes. 3. Escalate and coordinate with engineering for resolution of high‑priority tickets. 4. Own tickets from opening to closure, documenting status updates for teams and customers. 5. Proactively detect patterns, generate operational insights, and recommend preventive actions. 6. Share best practices and support continuous improvement of support processes. 7. Manage ~100 technical support tickets per month. **Required Skills** - Bachelor’s degree in Computer Science, Engineering, or related field. - Minimum 2 years in technical support, software engineering, or similar technical role. - Hands‑on troubleshooting across advertising technology platforms. - Strong analytical and diagnostic abilities. - Excellent written and verbal communication, with collaborative mindset across cross‑functional teams. - Ability to work efficiently in a fast‑paced, operational support environment. - Experience working with engineering teams on escalations is a strong advantage. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, or related field.

United kingdom

Remote

06-11-2025

Company Name: Atrium (EMEA)
Job Title: Operations Manager
Job Description: **Job title:** Operations Manager **Role Summary:** Lead business planning and operational excellence for a B2B commercial channel, acting as the interface between technical and commercial teams. Drive strategic planning, process optimization, and scalable revenue growth across EMEA. **Expectations:** - Deliver actionable insights to senior leadership. - Maintain cadence of operational reviews and performance tracking. - Own sales operations processes, goal setting, and territory alignment. - Champion cross‑functional initiatives that enhance efficiency and scalability. **Key Responsibilities:** - Develop and execute strategic, operational, and financial plans aligned with business objectives. - Lead operational reviews, set rhythm of business, and monitor progress on regional priorities. - Manage sales operations: quarterly/annual goal setting, territory segmentation, CRM strategy (Salesforce). - Build and sustain cross‑functional relationships across sales, finance, and operations. - Identify, scope, and deliver critical initiatives across business units. - Design and implement go‑to‑market strategies for new markets, products, or verticals. - Create reporting frameworks for forecasting, performance tracking, and executive reviews. - Conduct sales and market analysis to uncover growth opportunities and operational improvements. - Provide sales enablement tools, training, and insights to support team development. - Facilitate leadership meetings, aligning on strategic priorities and initiatives. - Drive continuous process improvement for operational excellence. **Required Skills:** - 10+ years in strategic planning, business operations, or sales operations within technology or internet sectors. - Strong B2B and revenue operations acumen. - Advanced analytical skills; translate data into actionable insights. - Proven ability to lead cross‑functional collaboration and influence senior stakeholders. - Excellent problem‑solving, from strategic design to execution. - Mastery of Excel and PowerPoint; strong presentation and communication skills. - High attention to detail and organizational capability. **Required Education & Certifications:** - Bachelor’s degree in Business, Engineering, or a quantitative discipline. - (Preferred) MBA or advanced degree. - (Preferred) Salesforce and Tableau proficiency.

London, United kingdom

On site

Senior

10-11-2025

Company Name: Atrium (EMEA)
Job Title: Senior Executive Administrative Assistant
Job Description: **Job title:** Senior Executive Administrative Assistant **Role Summary:** Provide executive‑level administrative support to a senior leader and a team of investment bankers, ensuring seamless day‑to‑day operations, effective communication, and high‑quality service to internal and external stakeholders. **Expectations:** - Deliver professional, proactive support in a fast‑paced investment banking environment. - Maintain confidentiality and discretion with sensitive information. - Work independently and collaboratively, adapting to changing priorities. - Demonstrate reliability, polished demeanor, and strong organizational skills. **Key Responsibilities:** - Manage comprehensive diary and schedule internal/external meetings. - Coordinate complex domestic and international business travel. - Arrange multi‑time‑zone conference and video calls. - Process expense reports via Concur in line with policy. - Build knowledge of senior leadership priorities, client portfolios, and workflows. - Establish and maintain effective communication with stakeholders at all levels. - Manage senior leaders’ inboxes, prioritise email responses, and handle complex queries. - Conduct professional telephone responses and triage incoming calls. - Plan and support team off‑sites, internal events, and other corporate functions. - Provide coverage for administrative staff during leave or peak periods. **Required Skills:** - Proven experience supporting senior leaders and multiple bankers in an investment banking or financial services setting. - Strong verbal and written communication; confident stakeholder engagement. - Advanced proficiency in Microsoft Outlook, Word, Excel, & PowerPoint. - Ability to multitask, prioritise, and manage competing deadlines under pressure. - Highly professional, reliable, polished, and self‑motivated. - Adaptable, proactive, and capable of independent and team collaboration. - Legal right to work in the United Kingdom. **Required Education & Certifications:** - Bachelor’s degree in Business Administration, Finance, or a related field preferred; equivalent professional experience acceptable. - No mandatory certifications required.

London, United kingdom

On site

Senior

26-11-2025

Company Name: Atrium (EMEA)
Job Title: Data Analyst – Capital Appropriations
Job Description: **Job Title** Data Analyst – Capital Appropriations **Role Summary** Provide operational and financial support for capital appropriation requests and asset processes. Track actual expenses versus projections, manage payment settlements, oversee asset creation and capitalization, and resolve invoice disputes. Maintain comprehensive documentation and collaborate across Finance, Procurement, and Operations. **Expectations** - Deliver accurate, timely reconciliation of capital appropriation data. - Ensure compliance with company policies and accounting standards. - Manage multiple tasks and meet deadlines in a fast‑paced environment. - Communicate effectively with cross‑functional stakeholders to resolve issues. **Key Responsibilities** - Track and manage capital appropriation requests for timely approvals and accurate recordkeeping. - Monitor actual expenditures versus projections to support effective budget control. - Pursue outstanding payments and ensure timely settlement of financial commitments. - Oversee the creation and capitalization of new assets for financial reporting and operational tracking. - Resolve invoice disputes by collaborating with stakeholders and following through to completion. - Maintain comprehensive documentation of all workflows, transactions, and correspondence. - Collaborate cross‑functionally with Finance, Procurement, and Operations to enhance processes and resolve issues promptly. **Required Skills** - Strong analytical and organizational abilities. - Excellent written and verbal communication skills. - Proficiency in ERP/accounting systems (SAP preferred). - Ability to manage multiple tasks and meet deadlines. - Attention to detail and accuracy in data handling. **Required Education & Certifications** - Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. - Professional accounting certifications (e.g., ACCA, CIMA, CPA) are a plus.

Chester, United kingdom

Hybrid

26-11-2025

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