Kroo Bank

2 Jobs

217 Employees

About the Company

Kroo is a bank with a conscience. A bank built to change banking. For good. Forever. That's built for today's culture. And fit for today's climate. A bank for good. Where people, planet, and profit can peacefully coexist.

Apply today for a feature-packed online current account.

Listed Jobs

Company Name: Kroo Bank
Job Title: People Operations Associate
Job Description

London, United kingdom

Hybrid

17-10-2025

Company Name: Kroo Bank
Job Title: Customer Support Specialist
Job Description: **Job Title:** Customer Support Specialist **Role Summary:** Act as the primary customer-facing representative, delivering exceptional support through multiple channels (live chat, email, phone, social media). Serve as a liaison between customers, product development, and compliance teams to resolve issues, gather feedback, and enhance overall customer experience. **Expectations:** - Consistently maintain high service quality and response times. - Demonstrate proactive ownership of customer problems. - Identify and communicate patterns that inform process, tool, or product improvements. - Assess vulnerability risk and coordinate appropriate support. - Collaborate with financial crime and product teams to mitigate risk and incorporate feedback. - Mentor new team members and support operational excellence. **Key Responsibilities:** - Respond to live chat, email, phone, and social media inquiries. - Resolve complaints, troubleshoot issues, and ensure fair handling of concerns. - Identify trends and propose process or product enhancements. - Detect vulnerable customers and engage support procedures. - Work with the financial crime team to spot and investigate trends. - Escalate customer feedback and feature requests to product management. - Provide mentorship and serve as a contact point for new operations staff. **Required Skills:** - Front‑line or back‑office banking experience. - Customer service background in financial services. - Strong organizational and prioritization abilities. - Excellent written and verbal communication. - Empathy and interpersonal connection skills. - Interest in leveraging technology to improve customer outcomes. - Comfortable in a startup environment and collaborative cross‑functional teams. **Required Education & Certifications:** - Bachelor’s degree in Finance, Business, or related field (or equivalent practical experience). - No mandatory certifications specified, but knowledge of compliance or financial crime frameworks is advantageous.

Manchester, United kingdom

Hybrid

04-11-2025