Aventum Group

About the Company

We are a global (re)insurance group that operates across both the underwriting and broking sectors. Our success has been born from always looking to make insurance better. We make, nurture and grow relationships. We design, develop and launch unparalleled specialist schemes and facilities. And we never accept the standard ways of doing things if we think we can make them better. We currently have a presence in 17 offices located around the world, from which we control around $1.8bn GWP. At Aventum, our people make (re)insurance better. We never stand still, we forever challenge complacency, and we believe that anything is possible. We are an organisation that always creates value; for our clients, our people, our partners.

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#aventumfamily
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#insurancenews

Listed Jobs

Company Name

Aventum Group

Job Title

Senior Information Technology Support Engineer

Job Description

**Job Title:** Senior Information Technology Support Engineer **Role Summary:** Lead IT support for Aventum Group’s global operations via fixed-term contract, ensuring SLA compliance and seamless technology operations. Focus on end-user support, system administration, insurance platform management, and security protocols. **Expectations:** - Act as escalation point for complex technical issues, resolving tickets within 99%+ SLA targets. - Drive process optimization through automation and documentation of IT policies. - Ensure daily operational integrity of IT infrastructure and insurance systems. **Key Responsibilities:** - Provide 1st/2nd-line support for Microsoft 365, Azure AD, Exchange Online, Teams, and hardware/software environments. - Administer insurance policy administration systems (e.g., Sequel, Applied Epic) and resolve integration/operational issues. - Manage user access, JML (joiners/movers/leavers) processes, and licensing compliance. - Support network security (VPNs, firewalls), disaster recovery, and IT security compliance (MFA, endpoint management). - Liaise with underwriters, claims teams, and vendors to address operational IT challenges. **Required Skills:** - Advanced Microsoft 365 (Exchange Online, Azure AD, Intune, Teams) administration. - Expertise in Windows 10/11, Active Directory, Group Policy, and hardware troubleshooting (laptops, printers, networking). - ITIL framework knowledge with SLA/escalation management experience. - Familiarity with insurance policy administration systems and industry-specific applications (claims, underwriting). - Network fundamentals: LAN/WAN, firewalls, routers, and endpoint security. **Required Education & Certifications:** - Bachelor’s Degree in IT, Computer Science, or related field. - Demonstrated experience as Senior IT Support Engineer (min. 5 years). - Certifications in Microsoft 365 Admin Center or ITIL 4 preferred.

London, United kingdom

On site

Senior

06-01-2026