Tokio Marine HCC International

About the Company

Tokio Marine HCC is a leading specialty insurance group conducting business in approximately 180 countries and underwriting more than 100 classes of specialty insurance. Headquartered in Houston, Texas, the company is comprised of highly entrepreneurial teams equipped to underwrite special situations, companies and individuals, acting independently to deliver effective solutions. Our products and capabilities set the standard for the industry, as many of our approximately 4,300 employees are industry-leading experts. Tokio Marine HCC is part of Tokio Marine, a premier global company with a market cap of approximately $70 billion.*

*as of 31/12/24.

Listed Jobs

Company Name

Tokio Marine HCC International

Job Title

Finance Applications Developer

Job Description

**Job title:** Finance Applications Developer **Role Summary:** Design, build, and maintain Anaplan‑based financial planning, forecasting, and reporting solutions. Translate business requirements into technical specifications, develop robust models and dashboards, manage user access, and provide ongoing support and troubleshooting to ensure data integrity and model performance. **Expectations:** - Deliver accurate, scalable Anaplan models that meet business and regulatory requirements. - Convert requirements into clear user stories and maintain project artifacts in an Agile environment. - Meet tight deadlines, especially during peak forecast periods. - Communicate effectively with finance, product owners, and IT teams, bridging technical and non‑technical perspectives. **Key Responsibilities:** | Area | Tasks | |---|---| | **Business Analysis & Collaboration** | • Gather functional requirements from finance and stakeholders. • Analyze existing models and data flows. • Lead weekly scrum meetings. • Coordinate testing, validation, and refinement with business users. | | **Model Design & Development** | • Build Anaplan models with calculations, data relationships, and integrations. • Execute data imports/exports, ensure accuracy and integrity. | | **UI Development** | • Design user‑friendly dashboards and reports. • Create Excel‑add‑in forms and input screens. | | **Maintenance & Support** | • Troubleshoot model issues. • Perform routine updates and upgrades. • Manage user access and security settings. • Provide end‑user technical assistance. | | **Performance & Governance** | • Maintain model integrity, document changes, and adhere to change control procedures. • Demonstrate core FP&A knowledge and Anaplan expertise. | **Required Skills:** - Anaplan modeling (calculations, data relationships, integrations). - Dashboard/report creation and Excel‑add‑in usage. - User access and security configuration. - Model troubleshooting and support. - Business analysis – translating requirements into technical specifications. - Strong communication with technical and non‑technical stakeholders. - Time‑management under tight deadlines. **Desired Skills (not mandatory):** - SQL programming. - Agile/Kanban methodology. - Azure DevOps. - Experience in insurance or finance domains. **Required Education & Certifications:** - Accountancy qualification (ACCA, ACMA) – qualified or part‑qualified (preferred). - Relevant degree in Finance, Accounting, Information Systems, or related field (preferred).

London, United kingdom

On site

02-11-2025

Company Name

Tokio Marine HCC International

Job Title

Senior Software Engineer

Job Description

**Job Title** Senior Software Engineer (Python) **Role Summary** Design, develop, test, and maintain full‑stack software solutions for property and casualty underwriting. Collaborate with data, actuarial, and underwriting teams to deliver high‑impact tools such as underwriting dashboards and actuarial model management platforms. Champion agile delivery, technical excellence, and continuous improvement while mentoring junior engineers. **Expectations** - Deliver quality code in small, incremental releases. - Apply TDD/BDD, OOP principles, and code reviews for maintainability. - Coach and support junior team members. - Continuously learn new technologies and propose improvements. - Measure product impact and use data to inform future iterations. **Key Responsibilities** - Collaborate with engineers, data specialists, and underwriters to shape the future of underwriting technology. - Design, develop, test, and deploy Python (FastAPI)‑based services and supporting front‑end components. - Participate in agile ceremonies, backlog refinement, and sprint planning. - Drive architectural decisions, adopt best practices, and ensure code quality. - Configure CI/CD pipelines, implement observability, and maintain deployment automation. - Mentor junior engineers and facilitate professional growth. - Quantify solutions’ business value and adjust priorities accordingly. **Required Skills** - Strong Python programming, with experience in FastAPI. - Object‑oriented programming, TDD/BDD, and unit/ integration testing. - Agile software engineering practices. - Familiarity with Git, CI/CD, DevOps pipelines, and observability tools. - Experience with cloud platforms (AWS or Azure). - Basic knowledge of domain‑driven design. - Ability to write clean, documented, and reusable code. **Desired (Desirable)** - Front‑end skills (HTML, CSS, React/HTMX). - C#/.NET Web and API development. - Terraform, microservices, containerisation, and integration patterns. - Understanding of actuarial/commercial insurance processes. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Software Engineering, or related field. - Software development certifications (e.g., AWS Certified Developer, Microsoft Azure Developer, Scrum Master) are advantageous.

London, United kingdom

On site

Senior

02-11-2025

Company Name

Tokio Marine HCC International

Job Title

Major Incident & Problem Manager

Job Description

Job title: Major Incident & Problem Manager Role Summary: Lead the identification, escalation, and resolution of high‑priority incidents and post‑incident problem management within an ITIL‑aligned Service Management framework, ensuring rapid restoration of services, comprehensive documentation, and continuous improvement against agreed SLAs. Expectations: - Act independently with minimal supervision. - Prioritize and manage multiple critical incidents simultaneously. - Communicate clearly with technical and business stakeholders. - Deliver accurate incident documentation, root‑cause analyses, and improvement recommendations. - Meet or exceed SLA and KPI targets. Key Responsibilities: - Declare major incidents per guidelines and coordinate resolution. - Manage incident and problem tickets to a high standard. - Conduct incident reviews, action planning, and follow‑up. - Support root‑cause analysis and recommend logical solutions or workarounds. - Engage support teams to restore services swiftly and efficiently. - Identify potential major incidents and exercise appropriate escalation. - Follow Problem Management processes during post‑incident reviews. - Produce reports on incident and problem metrics. - Perform trend analysis of open tickets to proactively detect issues. - Provide input to security policies and processes when required. - Champion continual service improvement initiatives. - Collaborate with global technology teams. Required Skills: - Minimum 5 years experience in IT Service Management. - ITIL Foundation‑certified with solid understanding of incident/problem lifecycle. - Proficiency with ServiceNow (or equivalent SIEM platform). - Strong analytical, problem‑solving, and root‑cause analysis abilities. - Excellent written and oral communication. - Ability to multitask, prioritize, and work independently in a fast‑paced environment. - Good knowledge of infrastructure and application technologies. - Experience generating and presenting analytical reports. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology or a related field (preferred). - ITIL Foundation certification (mandatory). - Relevant incident/problem or ServiceNow certifications (desirable).

Bridgend, United kingdom

On site

Mid level

02-11-2025

Company Name

Tokio Marine HCC International

Job Title

Core Applications Service Delivery Lead

Job Description

**Job title** Core Applications Service Delivery Lead **Role Summary** Leads the service delivery function for core insurance applications (policy admin, claims, document management). Manages a hybrid onshore/offshore team and third‑party vendors, ensuring ITIL‑aligned incident, problem, and change management. Acts as the primary liaison between internal business stakeholders, engineering teams, and vendors to support the organization’s transformation into a product‑centric model. **Expectations** - Deliver uninterrupted service for mission‑critical applications. - Drive effective communication and resolution for high‑impact incidents (P1/P2). - Maintain and close all risk items, vulnerability exceptions, and audit requirements. - Support Agile releases and change approvals while adhering to ITSM processes. **Key Responsibilities** - Service management of policy, claims, and document management applications. - Oversee managed services from Coforge, NTTData, Newgen and onshore SMEs. - Respond to technical and non‑technical application queries. - Resolve, document, and report P1/P2 incidents via Azure DevOps. - Manage ITIL‑compliant ticket lifecycle, change approvals, and knowledge base. - Identify and resolve bugs/defects; track through resolution. - Coordinate with internal auditors and manage vulnerability exceptions. - Assist Agile development and production releases. - Hold line‑management responsibilities across onshore/offshore teams. **Required Skills** - Minimum 3 years in service management of specialty insurance applications. - Demonstrated experience with Verisk, Guidewire, NewGen, and related tools. - Proficient in ServiceNow, Azure DevOps, and Microsoft SQL. - ITIL framework expertise; familiarity with SDLC, Agile, and change management. - Proven leadership of hybrid teams and vendor management (managed service & headcount). - Strong analytical, problem‑solving, and communication skills. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent practical experience). - ITIL Foundation certification (or higher).

London, United kingdom

Hybrid

Senior

23-11-2025