- Company Name
- AVASO Technology Solutions
- Job Title
- Information Technology Specialist
- Job Description
-
**Job Title**
Information Technology Specialist – Onsite Support Engineer
**Role Summary**
Provide proactive on‑site and remote desktop support to end users, resolving hardware, software, and network issues. Maintain and update workstations (Windows, macOS, Linux), manage user accounts in Active Directory, deploy operating system images, and ensure secure, compliant systems. Deliver technical training, documentation, and manage support tickets within a fast‑paced environment.
**Expectations**
- Deliver rapid, high‑quality support with a customer‑focused approach.
- Maintain up‑to‑date knowledge of desktop platforms, networking protocols, and industry best practices.
- Operate independently, manage priorities, and meet service level targets.
- Communicate technical solutions clearly to non‑technical audiences.
**Key Responsibilities**
- Provide on‑site and remote desktop support to end users.
- Troubleshoot and resolve hardware, software, and network (TCP/IP, DNS, DHCP) issues.
- Install, configure, and maintain desktops, laptops, and peripherals; manage OS deployments and updates.
- Use Active Directory for user provisioning, group policies, and security.
- Apply system imaging and software deployment tools (SCCM, MDT).
- Perform routine system audits; enforce security and patch management.
- Create user training materials and documentation.
- Manage ticket queue, collaborate with IT team, and raise escalations as needed.
**Required Skills**
- 2+ years Desktop Support or similar role.
- Proficiency with Windows, macOS, and Linux environments.
- Active Directory experience (user mgmt, group policy).
- Remote desktop troubleshooting tools.
- Networking fundamentals: TCP/IP, DNS, DHCP.
- MS Office Suite and productivity software.
- Hardware diagnostics, repair, and replacement.
- Imaging and deployment tools (SCCM, MDT).
- ITIL incident, problem, change management knowledge.
- Strong written and verbal communication; explain technical concepts to non‑technical users.
- Self‑sufficient, prioritize tasks, meet deadlines.
- Fluency in English (French proficiency a plus).
**Required Education & Certifications**
- CompTIA A+ or equivalent.
- Microsoft Certified Desktop Support Technician (MCDST) or similar.
- (Optional) ITIL Foundation certification.