AVASO Technology Solutions

About the Company

AVASO Technology Solutions stands on strong pillars of Quality, Reliability, and Process Optimization that moulds our vision for you and your technical needs. Our services envision our beliefs, our commitment to our customers, and the shared goal of increased efficiency and seamless functioning of business.

AVASO is committed to setting new benchmarks in IT services, attaining newer peaks in quality, and reliability that redefines relationships and the way our customers do business.

We are a strong team of experts in IT infrastructure services, IT Outsourcing, eSolutions, and Business Process Optimization. The delivery team follows the ITIL delivery standards, intently focused on aligning IT services with the dynamic business requirements.

AVASO continually develops products and services that evolve to meet the fast-changing needs of business, and enable you enable your customers.

Headquartered in Chandigarh, India, we are strategically positioned to serve our customers in the Americas, APAC, and EMEA regions. AVASO supports an array of industries such as energy, healthcare, pharmaceutical, retail, manufacturing, consumer electronics, and automotive industry.

Listed Jobs

Company Name

AVASO Technology Solutions

Job Title

Global Account Manager

Job Description

**Job Title:** Global Account Manager **Role Summary:** Drive revenue growth and customer retention for assigned multinational IT service accounts. Own end‑to‑end sales cycles, expand service footprints across geographies, and act as senior‑level strategic advisor while coordinating cross‑functional teams to deliver complex, multi‑country solutions. **Expectations:** - Deliver multi‑year account plans and meet/exceed revenue targets. - Generate new pipeline using existing industry network and secure large, multi‑tower deals. - Maintain high customer satisfaction, renewal rates, and executive relationships. - Ensure accurate forecasting, governance, and compliance across all sales activities. **Key Responsibilities:** - Serve as primary commercial owner for global accounts; develop and execute growth strategies. - Lead global sales pursuits from qualification through negotiation and contract signing. - Build and sustain senior‑level (Director‑C‑suite) relationships; act as trusted advisor. - Coordinate solutioning, delivery, pricing, finance, legal, and marketing teams for seamless execution. - Manage pipeline and forecast in Salesforce; produce executive dashboards on performance and risk. - Lead multi‑country RFP responses, pricing models, and proposal approvals. - Partner with Delivery and Customer Success to align operations; provide market insights for GTM and service catalog evolution. - Support marketing with references, case studies, and thought‑leadership content. **Required Skills:** - Proven 8‑15 years in global IT services, managed services, or technology solution sales. - Established network with OEMs, distributors, integrators, and multinational enterprises. - Strong commercial acumen, negotiation, and deal‑closing abilities. - Expertise in field services, managed services, IT asset services, and global delivery models. - Excellent executive communication and presentation skills. - Ability to operate in complex, matrixed organizations and drive cross‑functional outcomes. - Strategic, analytical, persuasive, and customer‑centric mindset; high ownership and proactive execution. **Required Education & Certifications:** - Bachelor’s degree in Business, IT, Economics, Engineering, or related field (required). - Master’s degree or MBA (preferred but not mandatory). - No specific certifications listed; industry experience and network are essential.

Paris, France

Remote

20-01-2026

Company Name

AVASO Technology Solutions

Job Title

IT Support Engineer

Job Description

Job Title: IT Support Engineer – L2 (EUC) Role Summary: Provide onsite Level 2 technical support for enterprise end‑user computing and related infrastructure. Manage ticket lifecycle, onboarding/off‑boarding, asset & e‑waste control, vendor liaison, and small project leadership while maintaining SLA, CSAT, and resolution metrics. Expectations: - Deliver consistent, high‑quality service with established SLAs. - Proactively manage incident backlog and root‑cause analysis. - Facilitate knowledge transfer and training for Site Tech staff. - Maintain and update SOPs, runbooks, and documentation for global teams. Key Responsibilities: - Serve as primary onsite IT contact for all users and hardware. - Troubleshoot desktop, laptop, and peripheral issues (Windows 7/10, Office 365, SharePoint, printers, IP phones, VPN). - Install, configure, and support end‑user and server applications. - Onboard new users: provision devices, accounts, and security settings; off‑board: reclaim, sanitize, and inventory assets. - Provide executive/VIP support. - Coordinate with backend networking and server teams for smart‑hand assistance. - Escalate and resolve tickets via ServiceNow or equivalent. - Manage local asset inventory, stock, e‑waste, and vendor support contracts. - Lead or contribute to IT projects, process improvement, and documentation initiatives. - Maintain service metrics (SLAs, CSAT, response time) and communicate status to stakeholders. Required Skills: - 5+ years of IT support in a corporate enterprise setting. - In‑depth knowledge of Windows 7/10 and related remote‑access tools. - Strong understanding of Active Directory (user, group, OU). - Experience with Microsoft server technologies: AD, Office 365, SharePoint, DHCP, DNS. - Working knowledge of network devices (switches, routers, Wi‑Fi APs) and VPNs. - Proficiency in ServiceNow or similar ticketing systems. - Ability to prioritize workload, manage time effectively, and make decisions under pressure. - Solid communication and training skills for users and site staff. - Self‑motivated, disciplined, and collaborative attitude. Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, or related field preferred. - Relevant certifications (e.g., Microsoft Certified: Desktop Support Specialist, ITIL Foundation) highly valued.

Harlow, United kingdom

On site

06-03-2026