AVASO Technology Solutions

www.avasotech.com

2 Jobs

990 Employees

About the Company

AVASO Technology Solutions stands on strong pillars of Quality, Reliability, and Process Optimization that moulds our vision for you and your technical needs. Our services envision our beliefs, our commitment to our customers, and the shared goal of increased efficiency and seamless functioning of business.

AVASO is committed to setting new benchmarks in IT services, attaining newer peaks in quality, and reliability that redefines relationships and the way our customers do business.

We are a strong team of experts in IT infrastructure services, IT Outsourcing, eSolutions, and Business Process Optimization. The delivery team follows the ITIL delivery standards, intently focused on aligning IT services with the dynamic business requirements.

AVASO continually develops products and services that evolve to meet the fast-changing needs of business, and enable you enable your customers.

Headquartered in Chandigarh, India, we are strategically positioned to serve our customers in the Americas, APAC, and EMEA regions. AVASO supports an array of industries such as energy, healthcare, pharmaceutical, retail, manufacturing, consumer electronics, and automotive industry.

Listed Jobs

Company Name: AVASO Technology Solutions
Job Title: IT Support Engineer - L1
Job Description: **Job Title:** IT Support Engineer - L1 **Role Summary:** Provide first- and second-level IT support for desktops, applications, hardware, and peripherals, resolving technical issues and collaborating with stakeholders to maintain operational efficiency. **Expectations:** Minimum 1.5 years of IT experience in desktop support; flexibility to work projects, off-hours, and weekends as required. **Key Responsibilities:** - Resolve customer issues with Windows (XP, 7, 8.1, 10), Microsoft Office, Cisco Jabber, and authorized applications. - Troubleshoot hardware, software, printers, and peripherals; document solutions in ticketing systems. - Install, upgrade, and maintain operating systems, applications, and peripheral equipment. - Use diagnostic tools for network connectivity and workstation issues. - Collaborate with third-party vendors for complex audiovisual or IT issues. - Perform preventive maintenance and remedial repairs on desktops, laptops, printers, and peripherals. - Support Band 2 engineers in ticket resolution. **Required Skills:** - Expertise in Windows OS (7–10), Active Directory, GPOs, Microsoft Office 365. - Familiarity with enterprise antivirus solutions, helpdesk ticketing systems, and PC/laptop hardware. - Basic knowledge of Mac OS to support Apple devices. - Proficiency in mobile device management (iOS/Android), enterprise encryption, and Active Directory for PC/laptop management. - Strong analytical problem-solving, multitasking, and SLA adherence. - Excellent communication, customer service, and collaborative skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science or related field, or equivalent experience. - CompTIA A+ or Microsoft Certified Professional (MCP) required.

Company Name: AVASO Technology Solutions
Job Title: Information Technology Specialist
Job Description: **Job Title** Information Technology Specialist – Onsite Support Engineer **Role Summary** Provide proactive on‑site and remote desktop support to end users, resolving hardware, software, and network issues. Maintain and update workstations (Windows, macOS, Linux), manage user accounts in Active Directory, deploy operating system images, and ensure secure, compliant systems. Deliver technical training, documentation, and manage support tickets within a fast‑paced environment. **Expectations** - Deliver rapid, high‑quality support with a customer‑focused approach. - Maintain up‑to‑date knowledge of desktop platforms, networking protocols, and industry best practices. - Operate independently, manage priorities, and meet service level targets. - Communicate technical solutions clearly to non‑technical audiences. **Key Responsibilities** - Provide on‑site and remote desktop support to end users. - Troubleshoot and resolve hardware, software, and network (TCP/IP, DNS, DHCP) issues. - Install, configure, and maintain desktops, laptops, and peripherals; manage OS deployments and updates. - Use Active Directory for user provisioning, group policies, and security. - Apply system imaging and software deployment tools (SCCM, MDT). - Perform routine system audits; enforce security and patch management. - Create user training materials and documentation. - Manage ticket queue, collaborate with IT team, and raise escalations as needed. **Required Skills** - 2+ years Desktop Support or similar role. - Proficiency with Windows, macOS, and Linux environments. - Active Directory experience (user mgmt, group policy). - Remote desktop troubleshooting tools. - Networking fundamentals: TCP/IP, DNS, DHCP. - MS Office Suite and productivity software. - Hardware diagnostics, repair, and replacement. - Imaging and deployment tools (SCCM, MDT). - ITIL incident, problem, change management knowledge. - Strong written and verbal communication; explain technical concepts to non‑technical users. - Self‑sufficient, prioritize tasks, meet deadlines. - Fluency in English (French proficiency a plus). **Required Education & Certifications** - CompTIA A+ or equivalent. - Microsoft Certified Desktop Support Technician (MCDST) or similar. - (Optional) ITIL Foundation certification.