Alliance Automotive Group France

About the Company

Alliance Automotive Group France est un acteur majeur de la distribution indépendante de pièces détachées et de fournitures pour le marché de la réparation automobile et du poids lourd. Nous facilitons au quotidien le travail de dizaines de milliers de réparateurs en leur fournissant, au travers de nos magasins de proximité, tout ce dont ils ont besoin pour l’entretien et la réparation des véhicules : Pièces de rechange, Peinture & Consommables, EPI, Équipements d’Atelier et Outillage.

Listed Jobs

Company Name

Alliance Automotive Group France

Job Title

TECHNICIEN HELPDESK H/F/X

Job Description

**Job Title:** Help Desk Technician (H/F/X) **Role Summary:** Provide first‑ and second‑level technical support to internal users (Android and iOS) by diagnosing, resolving, and escalating incidents. Ensure high service quality, adherence to SLA, and continuous improvement of documentation and knowledge base. **Expactations:** - Deliver prompt, accurate assistance and maintain user satisfaction. - Meet or exceed defined SLA targets for ticket resolution. - Keep ticket records up‑to‑date and contribute to knowledge‑base articles. - Collaborate effectively with internal technical teams and external providers. **Key Responsibilities:** - Receive and log requests/incidents via ServiceNow. - Diagnose and resolve issues related to Windows 10/11 workstations, printers, local network, and Microsoft 365 suite (Outlook, Teams, Excel, Word, PowerPoint). - Provide daily user guidance on IT tools and environments. - Escalate complex problems to higher support tiers when necessary. - Maintain rigorous ticket follow‑up and SLA compliance. - Create and update procedural and technical documentation. - Communicate with internal technical teams and external service partners. **Required Skills:** - Proficient with ServiceNow ticketing system. - Strong knowledge of Windows 10/11 operating systems. - Expertise in Microsoft 365 applications. - Understanding of LAN fundamentals, Active Directory, and printer management. - Technical English (ability to read documentation and interact with international support). - Excellent service orientation and communication skills. **Required Education & Certifications:** - BTS Services Informatiques aux Organisations (SIO) or equivalent technical degree. - Optional/beneficial: ITIL Foundation, Microsoft 365 Certified: Fundamentals or comparable certifications.

Levallois-perret, France

On site

09-01-2026