BDO

About the Company

BDO is the leading provider of professional services within the mid-tier of our profession. We are proud to deliver seamless client service, from 1800 offices in 166 countries, across the world. Our 119K+ professionals continuously transform our approach by embracing future-oriented technology and focusing on quality. Strategic decisions and investments made in recent years have further equipped the organisation with the global infrastructure and innovative solutions needed to deliver long-term value for our clients.

As a purpose-driven organisation, we do better.

Listed Jobs

Company Name

BDO

Job Title

IT Vendor & Workforce Analyst

Job Description

**Job Title** IT Vendor & Workforce Analyst **Role Summary** Manage and optimize IT vendor relationships while aligning workforce planning with technology needs to support business operations and growth. **Expectations** - Deliver cost-effective vendor solutions and maintain high service levels. - Provide accurate workforce insights that drive strategic staffing and skill development. **Key Responsibilities** - Identify, evaluate, and onboard IT suppliers, ensuring compliance with internal policies and industry standards. - Negotiate contracts, monitor performance metrics, and conduct regular vendor reviews. - Analyze procurement data to identify savings opportunities and risk mitigation strategies. - Work with HR and line‑of‑business leaders to forecast technology workforce needs and gaps. - Recommend skill development initiatives, talent acquisition plans, and succession strategies for IT roles. - Prepare regular reports on vendor spend, performance, and workforce analytics for senior management. **Required Skills** - Vendor management & procurement experience. - Strong data analysis and reporting (Excel, PowerPoint, BI tools). - Knowledge of IT service ecosystems and related regulations. - Excellent negotiation, communication, and stakeholder‑management abilities. - Problem‑solving and project‑management capability. **Required Education & Certifications** - Bachelor’s degree in Business, Information Technology, Supply Chain, or a related field. - Professional certifications (CIPS, ITIL, PMP, or equivalent) are highly valued.

London, United kingdom

On site

14-01-2026

Company Name

BDO

Job Title

IT Services Manager

Job Description

Job Title: IT Services Manager Role Summary: Oversee end‑to‑end management of incidents, major incidents, problems, requests and changes within a global IT services organization. Lead 1st and 2nd line support teams, coordinate with infrastructure, development and change management functions, and act as primary escalation point for client firms and VIP users. Expactations: • Deliver IT service management practices aligned with ITIL and relevant frameworks. • Ensure SLA commitments are met and service performance is monitored and improved. • Act as Major Incident Manager and Emergency Change Manager when required. • Facilitate knowledge transfer from project to production and maintain continuous improvement. Key Responsibilities - Manage global 1st line Service Desk and 2nd line application support operations. - Oversee incident queues; monitor aging incidents and drive timely resolution. - Own major incident process during business hours and transition to Service Desk Manager after hours. - Serve as Change Manager when primary Change Manager is unavailable; participate in CAB reviews. - Partner with vendors and third‑party providers on software releases, licensing and support. - Conduct regular ticket review calls and serve as escalation point for urgent/high‑impact incidents. - Generate operations reports and presentations for senior management. - Monitor service performance indicators and implement service quality improvements. Required Skills - Strong knowledge of ITIL v3/v4 and change, incident, problem and service request management. - Proven leadership experience managing distributed support teams. - Excellent stakeholder and client management capabilities. - Vendor management and contract negotiation skills. - Analytical skills for root cause analysis and metric reporting. - Proficiency with IT service management tools (e.g., ServiceNow, Jira). - Effective communication, both written and verbal. Required Education & Certifications - Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field. - ITIL Foundation certification (or equivalent) required; additional ITIL Managing Professional or similar certifications preferred. - Minimum 5 years of progressive IT service management experience, preferably in a global organization.

United kingdom

Remote

26-01-2026

Company Name

BDO

Job Title

Director, Digital Transformation and AI Strategy

Job Description

**Job Title** Director, Digital Transformation and AI Strategy **Role Summary** Lead the global strategy for AI and emerging technologies across a professional services network. Own development of integrated digital roadmaps, governance frameworks, and partnership ecosystems that unlock responsible, scalable adoption of AI, automation, analytics, blockchain, cloud, and agentic technologies. Act as the central conduit between firms, service lines, and technology functions to align ambitions, manage risks, and demonstrate measurable value. **Expectations** - Deliver a coherent AI and digital transformation strategy at global, service‑line, and firm levels. - Establish and maintain a governance framework that couples multidisciplinary task forces, ensures ethical compliance, and tracks performance. - Drive cross‑border partnerships, demonstrate proof‑of‑concepts, and translate market intelligence into actionable opportunities. - Mentor firms in building and scaling use cases, and measure impact through defined KPIs. **Key Responsibilities** - Craft global AI and emerging‑tech strategy; develop service‑line roadmaps and prioritise initiatives. - Coordinate network‑wide governance: convene task forces, align policies, and monitor regulatory/ethical compliance. - Conduct continuous market scanning; build an inventory of tools, vendors, and trends; surface opportunity pipelines. - Negotiate and manage strategic partnerships with technology providers; lead demos and pilots. - Enable firms via workshops (e.g., “AI in a Day”), advisory on adoption pathways, responsible AI, and change management. - Collaborate on process mapping; identify high‑impact AI applications and embed them into workflows. - Define and track value metrics; report progress to network leadership and stakeholders. **Required Skills** - Strategic leadership and enterprise‑level AI strategy design. - Deep knowledge of AI/ML, automation, analytics, blockchain, cloud, and agentic AI ecosystems. - Experience in responsible AI, regulatory awareness (EU and global). - Proven governance and partnership management across multi‑country, multidisciplinary environments. - Strong stakeholder engagement, facilitation, and communication skills. - Analytical mindset; ability to translate technical trends into business value. **Required Education & Certifications** - Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or Business. - MBA or equivalent business qualification preferred. - Relevant certifications such as Certified Information Systems Security Professional (CISSP), Certified Analytics Professional (CAP), or AI/ML specialist credentials are advantageous.

Paris, France

Hybrid

Senior

02-02-2026

Company Name

BDO

Job Title

Manager, IT Services

Job Description

**Job Title:** Manager, IT Services **Role Summary:** Lead end-to-end management and coordination of IT incidents, problems, requests, and changes globally, ensuring service delivery aligns with business objectives. Oversee cross-functional teams and third-party vendors to maintain operational excellence and SLA compliance. **Expectations:** Demonstrate leadership in IT service management frameworks, coordinate global support teams, and optimize service quality and availability. Drive process improvements, resolve critical incidents, and manage stakeholder expectations. **Key Responsibilities:** - Manage 1st and 2nd line support teams across geographies. - Oversee incident, problem, change, and service request workflows. - Lead major incident resolution, root cause analysis, and emergency change management. - Monitor and report operational metrics (SLA, KPIs) for senior management. - Coordinate cross-functional teams (infrastructure, development, vendors) for service delivery. - Implement process improvements and knowledge management initiatives. - Act as primary escalation point for clients, VIPs, and critical incidents. - Maintain centralized task backlogs and prioritize resource allocation. - Manage vendor relationships for software releases, licensing, and technical expertise. - Conduct client reviews, address feedback, and resolve service quality concerns. **Required Skills:** - Proficiency in ITIL v3/v4 frameworks and service management processes. - Leadership in IT operations, incident management, and cross-functional collaboration. - Strong problem-solving, negotiation, and stakeholder communication abilities. - Experience with KPI management, SLA compliance, and technical-to-business translation. - Multitasking in high-pressure environments with competing priorities. **Required Education & Certifications:** - Bachelor’s degree in computer science, engineering, or related field. - ITIL certification (preferred). - Proven management experience in global IT service delivery environments.

Zaventem, Belgium

Hybrid

11-02-2026