Bruntwood

About the Company

Workspace | Laboratories | Retail | Leisure

We own, let and manage outstanding buildings, workspace, innovation and science facilities.

Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we.

Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.

Listed Jobs

Company Name

Bruntwood

Job Title

Host / Receptionist - Platform

Job Description

**Job title:** Host / Receptionist – Platform **Role Summary:** Act as the first point of contact and face of the property, delivering a consistently positive customer experience, managing front‑desk operations, facilitating events and meetings, and supporting the sales process through customer viewings. Balances desk‐based administrative tasks with building customer engagement and data entry to support sales and retention. **Expections (Key Expectations):** - Deliver the highest standard of hospitality and professional service to all visitors and tenants. - Build and maintain long‑term relationships with clients, visitors and internal stakeholders. - Manage information flow and data accuracy across internal systems. - Maintain a welcoming and well‑presented common area, including food and beverage service where applicable. - Show initiative, continuous improvement, energy and a positive “can‑do” attitude in a fast‑paced environment. **Key Responsibilities:** - Serve as first point of contact; greet and direct visitors, guests and tenants. - Handle daily enquiry mailbox and routine front‑desk administrative tasks. - Host and support meetings, co‑working sessions, lounge use and other communal amenities. - Coordinate and facilitate new customer viewings to aid the sales team. - Maintain the appearance and cleanliness of the reception area and shared spaces. - Collate and update customer intelligence in the CRM to aid sales and retention. - Collaborate with venue management, colleagues, and other departments to meet building standards and service goals. - Promote workplace wellbeing and model positive behaviour. - Contribute to continuous improvement initiatives and simplify processes for customers. **Required Skills:** - Excellent verbal, written and interpersonal communication. - Hospitality, retail or cabin‑crew experience preferred; demonstrated customer‑service focus. - Strong admin and CRM/email management skills. - Attention to detail, organisation and ability to prioritise tasks. - High energy, positivity and a collaborative mindset. - Ability to work independently and as part of a team in a dynamic setting. - Proficient in Microsoft Office; familiarity with CRM systems is an advantage. **Required Education & Certifications:** - Minimum of secondary education (GCSE 9–10 or equivalent). - No mandatory certifications required, though hospitality or customer‑service qualifications (e.g., Level 2 Hospitality Awards) are advantageous.

Leeds, United kingdom

On site

29-12-2025