North West Ambulance Service NHS Trust

About the Company

North West Ambulance Service NHS Trust was established on 1 July 2006 with the merger of the Cumbria, Lancashire, Mersey Regional and Greater Manchester Ambulance Services, the aim being to provide the best possible ambulance and pre-hospital care service to the people of North West England.

The Trust works with other partners to develop new ways of delivering emergency and urgent healthcare to the patient.

The Trust will seek to minimise unnecessary emergency hospital admissions through the provision of suitable alternative pathways of patient care and by working with our NHS partners.

We will strive for patients to receive appropriate care and experience from consistently getting the right response, first time, in time and in the right place.

The service covers an area of over 5,400 square miles with a population of over seven million people.

The Trust employs over 5,100 staff.

Almost 1,000 emergency and non-emergency vehicles operate in the region.

Over one million emergency calls are received each year.

In the North West, NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Listed Jobs

Company Name

North West Ambulance Service NHS Trust

Job Title

Information Governance Officer

Job Description

Job title: Information Governance Officer Role Summary: Provide strategic oversight and operational support for information governance within the NWAS. Ensure compliance with UK GDPR, the Data Protection Act 2018, Caldicott Principles, and the NHS Data Security and Protection Toolkit. Work with the Information Governance Manager and Data Protection Officer to deliver the Trust’s IG agenda, support staff at all levels, and drive continuous improvement of IG standards and processes. Expactations: - Demonstrate a proactive approach to information governance. - Collaborate effectively across multidisciplinary teams. - Maintain up‑to‑date knowledge of data protection legislation and NHS guidelines. - Deliver timely, accurate support for Subject Access Requests and other information rights requests. - Apply analytical and problem‑solving skills to identify and mitigate information risk. Key Responsibilities: 1. Monitor and ensure compliance with UK GDPR, the Data Protection Act 2018, Caldicott Principles and NHS Data Security and Protection Toolkit. 2. Support the Information Governance Manager and Data Protection Officer in developing and implementing IG strategies and policies. 3. Provide advice and training to staff on information governance best practices. 4. Assist the individual rights team in managing Subject Access Requests and related rights inquiries. 5. Conduct information risk assessments, audit findings, and contribute to continuous improvement initiatives. 6. Maintain accurate records, documentation and reporting for governance activities. 7. Liaise with external regulators, auditors and other stakeholders to meet statutory obligations. Required Skills: - In‑depth knowledge of UK GDPR, Data Protection Act 2018, Caldicott Principles and NHS data security standards. - Strong analytical and risk assessment abilities. - Excellent written and verbal communication skills. - Proven stakeholder engagement and facilitation experience. - Ability to develop and deliver training and awareness materials. - Competence in information handling software, data audit tools and basic IT troubleshooting. - Self‑directed, proactive, and detail‑oriented. Required Education & Certifications: - Bachelor’s degree in Health Informatics, Information Management, Law, Computer Science or a related field. - Professional data protection certification (e.g., CIPP/E, CIPT) or equivalent is highly preferred.

Manchester, United kingdom

On site

02-03-2026