LUSH

About the Company

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold 'naked' to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

In the UK we currently have offices located in Poole, Dorset and Soho, London.

Listed Jobs

Company Name

LUSH

Job Title

Supervisor - Internal Only

Job Description

**Job Title:** Supervisor – Internal Only **Role Summary:** Temporary, onsite retail supervisor responsible for overseeing daily store operations, leading floor staff, and ensuring Lush’s brand standards, customer service excellence, and safety protocols are consistently met. **Expectations:** - Deliver high‑quality customer experiences. - Maintain visual merchandising and store cleanliness. - Manage cash handling and transactional accuracy. - Support team performance and adhere to sales targets. - Follow health, safety, and compliance guidelines. **Key Responsibilities:** - Supervise and coach floor staff during shifts. - Conduct opening and closing procedures, including cash reconciliation. - Handle customer inquiries, complaints, and escalations. - Monitor inventory levels, restock merchandise, and ensure product presentation. - Enforce company policies, health & safety standards, and loss‑prevention measures. - Assist with scheduling, time‑keeping, and staff training as needed. **Required Skills:** - Strong communication and interpersonal abilities. - Proven leadership or supervisory experience in a retail environment. - Accurate cash handling and basic math skills. - Problem‑solving and conflict‑resolution capabilities. - Ability to work flexible hours, including weekends and evenings. - Familiarity with health, safety, and store operational procedures. **Required Education & Certifications:** - Minimum: High school diploma or equivalent. - Preferred: Prior retail or supervisory experience; no specific certifications required.

London, United kingdom

On site

12-09-2025

Company Name

LUSH

Job Title

Seasonal Stock Assistant

Job Description

Job title: Seasonal Stock Assistant Role Summary: Responsible for maintaining an attractive, fully stocked shop floor during peak seasonal periods, managing back‑of‑house stock, and delivering high‑quality customer service. Provides till assistance, offers product recommendations, and supports sales targets through teamwork and effective inventory management. Expactations: Work flexible shifts of 12‑24 hours weekly, including weekends and either Wednesday or Friday. Position is physically demanding with frequent manual handling and requires adherence to health and safety standards. Key Responsibilities: - Greet customers warmly, ensuring a welcoming store environment. - Maintain clean, visually appealing displays reflecting seasonal trends. - Engage customers, provide personalized recommendations, product demos, and samples. - Operate till efficiently, delivering 5‑star customer experiences and upholding store values. - Manage stock levels, perform replenishment, and keep back‑of‑house areas organized and safe. - Control store costs, minimizing product waste and adhering to budget targets. - Support sales goals through creative promotion and teamwork. - Participate in ongoing training to enhance product knowledge and service skills. - Foster an inclusive, respectful workplace culture. Required Skills: - Strong customer service orientation with the ability to build rapport. - Physical stamina for lifting, standing, and manual handling tasks. - Basic operating knowledge of cash registers/tills and point‑of‑sale systems. - Effective communication and teamwork abilities. - Attention to detail in inventory management and store presentation. - Adaptability to changing schedules and fast‑paced environment. Required Education & Certifications: - High school diploma or equivalent required; no formal certifications necessary.

Southampton, United kingdom

On site

28-09-2025

Company Name

LUSH

Job Title

Midweight Creative Lead – Marketing Campaigns

Job Description

Job Title: Midweight Creative Lead – Marketing Campaigns Role Summary: Lead the creative direction and execution of integrated marketing campaigns, ensuring brand consistency and compelling visuals across digital and traditional channels. Collaborate with cross‑functional teams to translate strategic objectives into impactful creative solutions and oversee the production of assets and content that drive consumer engagement. Expectations: - Deliver high‑quality creative assets that align with brand strategy and campaign goals. - Maintain brand integrity across all touchpoints while fostering innovation. - Manage timelines and budgets within established parameters. - Mentor and coordinate a team of designers, copywriters, and junior creatives. - Effectively communicate concepts to stakeholders and incorporate feedback. Key Responsibilities: - Generate campaign concepts and storyboards that resonate with target audiences. - Direct creative production for digital (email, social, web), print, and out‑of‑home materials. - Work closely with product, communications, and analytics teams to synchronize messaging. - Review and approve all creative outputs, ensuring adherence to brand guidelines. - Present creative ideas to senior leadership and incorporate feedback. - Track campaign performance, analyse results, and iterate creative assets to optimize impact. - Stay current with industry trends, emerging technologies, and best practices in visual storytelling. Required Skills: - Strong leadership and team‑management abilities. - Advanced creative thinking and problem‑solving skills. - Proficiency in Adobe Creative Cloud (InDesign, Illustrator, Photoshop, After Effects). - Knowledge of digital marketing channels and analytics tools. - Excellent written and verbal communication, with the ability to pitch and justify concepts. - Project management skills, including resource allocation, scheduling, and budget oversight. - Ability to work collaboratively in fast‑paced, multidisciplinary environments. Required Education & Certifications: - Bachelor’s degree in Marketing, Communications, Graphic Design, Visual Arts, or a related field. - 3–5 years of progressive creative experience, including campaign development. - Preferred certifications: Adobe Certified Expert (ACE), Google Analytics, or other digital marketing credentials.

Poole, United kingdom

On site

Senior

03-11-2025

Company Name

LUSH

Job Title

Sales Assistant

Job Description

**Job title** Sales Assistant **Role Summary** Provide friendly, knowledgeable assistance to customers in a retail environment. Promote products, conduct demonstrations, and offer personalized recommendations to drive sales. Maintain visual merchandising, manage stock levels, and support the team to achieve sales targets and a welcoming shop floor. **Expectations** - Deliver exceptional customer service, creating a positive in‑store experience. - Meet or exceed allocated sales targets and contribution margins. - Maintain high standards of cleanliness, visual presentation, and inventory accuracy. - Actively participate in team meetings, training sessions, and store events. **Key Responsibilities** 1. Greet and engage customers, understanding their needs to provide tailored product recommendations. 2. Conduct product demonstrations and distribute sample products. 3. Maintain a clean, organized, and visually appealing shop floor, including shelf replenishment and display adjustments. 4. Manage stock levels and perform inventory checks to prevent shortages or excess. 5. Control store costs by minimizing product waste and supporting effective budget management. 6. Support in‑store and external events to enhance brand experience. 7. Collaborate with team members to foster an inclusive, respectful working environment. 8. Attend ongoing training to deepen product knowledge and customer service skills. **Required Skills** - Strong customer‑service orientation and communication skills. - Ability to work collaboratively in a team setting. - Basic product knowledge of cosmetics and skincare items (training provided). - Organizational skills, including inventory management and visual merchandising. - Adaptability to flexible weekly hours (12–24 hrs). **Required Education & Certifications** - Minimum of a high‑school diploma or equivalent. - No specific certifications required; in‑house training will be provided.

Manchester, United kingdom

On site

20-11-2025