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Bilendi

Bilendi

www.bilendi.com

3 Jobs

625 Employees

About the Company

Bilendi offers innovative solutions and advanced technologies to collect and manage data across a varied range of transactions (web traffic, point of sale, reviews, etc.). We collect and manage data in two complementary divisions:

* Loyalty Solutions
Bilendi offers omni-channel solutions for collecting and analysing data in order to win new customers and develop brand loyalty. This division incorporates bespoke loyalty programme design and management activities, as well as the Maximiles.com brand (coalition loyalty programme), Tellmewhere (recommendation and footfall generator) and Fabuleos (cashback). Bilendi currently operates customer engagement and loyalty services for over 8 million users across 4 European countries.

* Market Research Solutions
Bilendi is a leading provider of technology, data, and AI solutions for the market research industry. Our mission is to ethically collect and process reliable data from diverse audiences, including consumers, citizens, patients and professionals, enabling researchers to better understand society and helping economic and political stakeholders make informed decisions.
With a team of over 650 experts, Bilendi operates 21 offices across 18 countries, serving more than 4,000 clients worldwide.

Listed Jobs

Company background Company brand
Company Name
Bilendi
Job Title
Directeur CRM F/H - CDI
Job Description
**Job title** CRM Director (F/M) – Permanent **Role Summary** Lead and optimize the BtoC customer relationship management (CRM) function for a global market research firm. Manage activity, engagement, and growth of highly qualified panels, ensuring member satisfaction and retention through data‑driven marketing campaigns and cross‑functional collaboration. **Expectations** - Extensive BtoC CRM experience (7–8 years) in panels, market research, or agency settings. - Proven track record in analytics, programmatic CRM initiatives, and team leadership. - Strong business acumen, strategic thinking, and ability to influence cross‑functional teams. - Advanced Excel skills; proficiency in data segmentation, LTV, and KPI monitoring. - Fluent in English; Spanish is a plus. - Bachelor’s or Master’s in Marketing, CRM, or related field (Bac+5). **Key Responsibilities** 1. Oversee global panel health: engagement, reactivation, loyalty, churn reduction. 2. Track marketing KPIs (open rate, response rate) and business KPIs (completion, feasibility, quota). 3. Design and execute multi‑channel CRM campaigns to enhance member experience. 4. Partner with acquisition, product, operations, and data teams to shape panel growth strategy. 5. Coach and coordinate local Marketing Managers on campaign execution and performance. 6. Continuously improve the panel member experience to maximize retention. 7. Advise on data‑based panel governance: segmentation, LTV analysis, responsiveness. 8. Lead a cross‑functional team of three pillars: CRM Activation, Quality & Profiling, Data/BI. **Required Skills** - BtoC CRM strategy & execution - Panel management & loyalty program design - Data analysis, segmentation, KPI reporting - Excel (advanced), data visualization, BI tools - Team leadership & cross‑functional collaboration - Strategic planning & project management - Excellent verbal & written communication in English (Spanish advantage) **Required Education & Certifications** - Master’s degree or equivalent (Bac+5) in Marketing, CRM, Business or related discipline. - Professional certifications in CRM, Data Analytics, or Project Management preferred but not mandatory.
Paris, France
Hybrid
Senior
17-11-2025
Company background Company brand
Company Name
Bilendi
Job Title
Data scientist & IA assistant - STAGE (6 mois) F/H
Job Description
**Job title** Data Scientist & AI Assistant – Internship (6 months) **Role Summary** Support the deployment of AI, particularly generative AI, across a leading European market‑research platform. Work under senior data scientists and cross‑functional teams to design, develop, and benchmark new AI features for an online qualitative research tool. **Expectations** - Execute a full end‑to‑end AI project under supervision. - Deliver functional AI components that enhance moderation, analysis, or participant persona creation. - Contribute to technical documentation, tests, and performance reports. **Key Responsibilities** - Design and implement personas and personalities for the existing AI moderator (BARI). - Translate business problems into data‑science requirements. - Build and fine‑tune generative AI models using TensorFlow, PyTorch, or Scikit‑Learn. - Preprocess and analyze large‑scale datasets, ensuring clean, robust training data. - Collaborate with developers and engineers to integrate models into production environments. - Conduct unit, integration, and validation tests; optimize model accuracy and efficiency. - Produce technical documentation and project status reports in French and English. **Required Skills** - Proficient in Python and machine‑learning libraries (TensorFlow, PyTorch, Scikit‑Learn). - Strong SQL skills and experience handling large data volumes. - Knowledge of AI fundamentals and data‑analysis techniques. - Familiarity with Git and Docker is a plus. - Excellent written and spoken communication in French and English. - Collaborative mindset, proactive initiative, and eagerness to learn. **Required Education & Certifications** - Final‑year internship (stage conventionné) or recent graduate. - Bac +5 (5‑year degree) in Data Science, Computer Science, Mathematics, Statistics, or closely related field, preferably from an engineering school with preparatory classes. - Internship agreement required.
Paris, France
Hybrid
04-12-2025
Company background Company brand
Company Name
Bilendi
Job Title
Data Analyst & Insights F/H
Job Description
**Job Title** Data Analyst & Insights (F/M) **Role Summary** Support the company’s growth by providing deep data‑driven insights into panel performance, customer behaviour, and marketing effectiveness. Collaborate closely with marketing, operations, and other business units to translate data into actionable recommendations that drive decision‑making. **Expectations** - Deliver high‑quality analyses and reports that inform strategic decisions. - Communicate findings clearly to both technical and non‑technical stakeholders. - Prioritize multiple projects, ensuring timely delivery and alignment with business priorities. - Maintain data integrity, consistency, and security across all datasets. **Key Responsibilities** - Analyse panel data (CRM, digital, survey, navigation) to profile participants and uncover business potential. - Understand business challenges across functions (marketing, operations) and design data‑centric methodological approaches. - Conduct marketing analytics: segmentation, scoring, profiling, customer‑value analysis, CRM plan evaluation. - Develop solutions using SQL, Python, or R; perform statistical tests, regressions, clustering, and basic machine‑learning modeling. - Create KPI definitions and build dashboards for ongoing performance monitoring. - Coordinate with cross‑functional teams to translate insights into actionable initiatives. - Manage multiple requests, estimate effort, and track progress as a business analyst. **Required Skills** - Advanced proficiency in SQL, Python, and R for data extraction, transformation, and analysis. - Strong statistical knowledge: hypothesis testing, significance, regression, decision trees, clustering, and basic ML. - Experience building dashboards and visualizing data with tools such as Tableau, Power BI, or similar. - Excellent written and verbal communication; ability to translate complex analyses into clear business insights. - Project management skills: prioritisation, planning, and stakeholder coordination. - Fluent in English; French language skills are a plus. **Required Education & Certifications** - Equivalent to a Master’s degree in Engineering, Statistics, Data Science, or related field (Bac + 5). - Minimum 5 years of professional experience as a Data Analyst, preferably in a market‑research or agency environment. - Certifications in data science or analytics (e.g., Google Data Analytics Professional, Microsoft Certified: Data Analyst Associate) are desirable.
Paris, France
Hybrid
Mid level
05-12-2025