ECS

About the Company

ECS is a leading provider of integrated supply chain logistics and intermodal transport solutions. With headquarters in Zeebrugge, we spread our activities over more than 35 European countries, specialising in transport and logistics between the UK and Ireland, and the European mainland.

Creating sustainable and reliable logistics is at the heart of our mission. We call it CSR logistics. Conscious of the environmental impact of our business, ECS is committed to provide sustainable intermodal logistics. Our strategic ambitions focus not only on the financial results, but also on social interests and the environment. By creating a modal shift from road to rail in our intermodal network, reducing empty mileage and creating sustainable logistic solutions for the integrated supply chain, we can substantially reduce greenhouse gas emissions and help creating a better environment.

Listed Jobs

Company Name

ECS

Job Title

Product Manager - Unified Communications & Contact Centre

Job Description

Job Title: Product Manager – Unified Communications & Contact Centre Role Summary: Lead the UC & Contact Centre product portfolio, shaping product strategy, roadmap, and delivery for a 3‑month contract. Expectations: Immediate start, fully remote, £450/day inside IR35, 3‑month fixed‑term engagement. Key Responsibilities: - Define product vision and strategy for the UC & Contact Centre line. - Prioritise features and manage the backlog in collaboration with engineering, design, sales and support. - Drive cross‑functional alignment, including requirement gathering, sprint planning, and release coordination. - Analyse market, competitive landscape and customer feedback to inform product decisions. - Own key performance metrics and iterate on product based on data insights. - Communicate status, risks and outcomes to senior stakeholders and executive sponsors. Required Skills: - Proven product management experience (≥3‑5 years) in Unified Communications, Contact Center, or similar SaaS domain. - Strong knowledge of UC and CCM technologies (VoIP, IVR, chat, contact center orchestration). - Experience with Agile/Scrum, backlog grooming, sprint ceremonies and release planning. - Excellent stakeholder management and communication skills, able to translate technical details into business value. - Data‑driven decision making – proficiency with analytics tools, metrics definition and reporting. - Ability to work remotely and deliver outcomes within a short contract timeline. Required Education & Certifications: - Bachelor’s degree in Business, Technology, Engineering or related field, or equivalent professional experience. - Relevant product‑management certifications (e.g., Certified Scrum Product Owner, PMI – Product Management, or similar) highly desirable.

London, United kingdom

On site

26-02-2026