HORISIS

www.horisis.com

2 Jobs

84 Employees

About the Company

Créé en 2005, Horisis Conseil est un cabinet de conseil en management des organisations au service de la réalisation des projets des entreprises. Nous accompagnons nos clients pour répondre à deux enjeux majeurs : trouver les meilleures solutions pour la performance de leur organisation et réussir leurs projets de développement. Historiquement enraciné dans le secteur de l’énergie, nos activités se sont aussi développées dans d’autres secteurs d’activité tels que l'industrie, le BTP, les transports, la santé et le secteur public. Nous initions et conduisons nos missions main dans la main avec nos clients, responsables de projet, managers, dirigeants de grandes entreprises, PME, associations et organismes publics, pour favoriser la transformation des organisations et l’efficience opérationnelle. Par ailleurs, nos engagements en faveur de la diversité, du développement durable et dans le mécénat font de nous une société visionnaire, innovante et surtout engagée.

Listed Jobs

Company Name: HORISIS
Job Title: Téléconseillère
Job Description: **Job Title:** Customer Service Representative (Teleconseiller / Customer Care Agent) **Role Summary:** Provide inbound and outbound telephone support for infrastructure project clients, handling inquiries, scheduling technician visits, processing complaints, and maintaining accurate client records to ensure high customer satisfaction and service quality. **Expectations:** - Professional phone etiquette and clear communication. - Ability to follow scripts and procedural guidelines. - Strong organizational skills and attention to detail. - Proactive attitude toward continuous improvement and teamwork. **Key Responsibilities:** - Receive and place calls using predefined scripts. - Verify and update client information in CRM/administrative tools. - Schedule technician appointments, balancing procedural compliance, technician availability, and client preferences. - Process routine customer complaints and resolve issues promptly. - Track case progress, update databases, and ensure timely follow‑up. - Contribute to team meetings on process improvements and project feedback. - Utilize email, postal mail, and specialized software to manage requests and documentation. **Required Skills:** - Excellent verbal communication and telephone etiquette. - Customer‑focused mindset with a strong drive for satisfaction. - Basic technical knowledge of residential gas systems (preferred). - Proficiency with standard office software (Word, Excel, email, CRM). - Ability to multitask and manage competing priorities. **Required Education & Certifications:** - Minimum: BEP, Professional Baccalaureate, or equivalent (Bac + 2) in commercial, customer service, or related field. - Relevant internship or apprenticeship experience in a customer service environment is preferred.

Cherbourg-en-cotentin, France

On site

21-01-2026

Company Name: HORISIS
Job Title: Consultant.e junior Gestion de Projet / PMO -Paris (H/F)
Job Description: **Job Title:** Junior Project Management Consultant / PMO **Role Summary:** Support project teams by coordinating cross‑functional departments, maintaining project management tools, producing dashboards and action plans, managing project risks and documentation, and ensuring adherence to schedules and budgets. Travel nationwide as required by client engagements. **Expectations:** - Ability to work collaboratively with multiple stakeholders. - Strong organizational skills to manage documentation and reporting. - Willingness to travel across the country for client sites. - Proactive attitude in meeting project timelines and cost targets. **Key Responsibilities:** - Coordinate activities of various departments involved in projects. - Implement, configure, and update project management tools and systems. - Develop and present action plans, status reports, and dashboards for project monitoring. - Identify, assess, and help mitigate project risks. - Maintain accurate and up‑to‑date project documentation. - Support stakeholders in meeting project deadlines and budget constraints. **Required Skills:** - Excellent interpersonal and communication skills. - Strong analytical and problem‑solving abilities. - Proficiency with project management software (e.g., MS Project, JIRA, Trello, or similar). - Ability to create and interpret project dashboards and reports. - Knowledge of risk identification and mitigation techniques. - Good command of English (written and spoken); French proficiency is a plus. **Required Education & Certifications:** - Bachelor’s degree in Business Administration, Engineering, Management, or a related field. - Project management certification (e.g., CAPM, PRINCE2 Foundation) is desirable but not mandatory.