Intelligent People

About the Company

We’re a boutique recruitment agency, with over 20 years’ specialist knowledge of the market. We place experienced and executive level product management, marketing, ecommerce, and commercial leadership candidates within scale-up and enterprise B2B and B2C brands, in the UK and Internationally.

We specialise in retained executive search, permanent contingency recruitment, and contract/interim placements.

We pride ourselves on being a different kind of agency, always taking a collaborative and ethical approach to recruitment. Since 2002, we’ve been genuine in our brand mission – to help our clients find expert talent and leaders across product, marketing, and eCommerce, while taking the most exciting career opportunities to our candidate network.

We do this by taking the time to understand the needs of our clients, and aspirations of our candidates. In doing this, we’re highly successful and have become a trusted recruitment partner to many large and scaling businesses across the World.

Our expert consultants and researchers manage recruitment projects from end-to-end. For our corporate and scale-up clients, this means advising on employer branding, candidate profiles, salary benchmarking, search strategy, engagement strategy, candidate assessment, selection process and everything to do with engaging interims. For candidates we offer advice around career planning, personal development, salary/benefits benchmarking, resume formatting and interview preparation.

View our latest jobs here: https://www.intelligentpeople.co.uk/jobs/

Listed Jobs

Company Name

Intelligent People

Job Title

Customer Success Manager

Job Description

Job Title: Customer Success Manager Role Summary: Own post‑sale success of B2B SaaS analytics platform by acting as primary client contact, driving adoption, retention, and upsell while providing insights to product and sales teams. Expectations: • Maintain and grow client relationships, ensuring high satisfaction and renewal rates. • Proactively identify and represent the company at industry events, conferences, and speaking opportunities. • Deliver data‑driven insights and market research to inform product and sales strategy. Key Responsibilities: - Serve as first point of contact for all clients, building lasting relationships. - Monitor usage analytics, track conversion metrics, and report key insights to internal stakeholders. - Identify, plan, and attend relevant conferences panels, keynotes, and speaking engagements (2–3 trips annually). - Conduct regular check‑ins and maintain an up‑to‑date customer engagement log. - Perform market research to uncover gaps and inform differentiation messaging. - Collaborate with product, sales, and marketing teams to create case studies, presentations, white papers, and other content assets. Required Skills: - Significant experience in B2B SaaS customer success or related field. - Strong verbal and written communication in English; ability to craft compelling written content. - Proficiency in data analysis and reporting tools to track usage and conversion. - Excellent client relationship management and consultative selling. - Willingness to commute to company offices daily and travel internationally (2–3 times per year). Required Education & Certifications: - Bachelor’s degree in Business, Marketing, Information Technology, or related field. - No specific certifications required.

London, United kingdom

On site

Mid level

10-02-2026

Company Name

Intelligent People

Job Title

Senior Business Process Analyst

Job Description

Job title: Senior Business Process Analyst Role Summary: Lead the design, documentation and continuous improvement of end‑to‑end business processes for a technology‑enabled care solutions provider. Use BPMN v2 to deliver Level 1‑6 process models and identify automation and efficiency opportunities for senior management. Expactations: ► Produce detailed, accurate process maps that expose gaps, bottlenecks and optimization potential. ► Advise leadership on business‑process strategies and automation priorities. ► Maintain process repository and ensure alignment with industry standards. ► Communicate findings clearly to both technical and non‑technical stakeholders. Key Responsibilities: • Gather, analyse and map current processes (Level 1‑6) using BPMN v2. • Store and version process models in BPM tools such as Camunda or ARIS. • Conduct gap analyses to highlight inefficiencies, compliance risks and automation opportunities. • Partner with cross‑functional teams (Product, Operations, IT, Finance) to refine process design. • Develop process improvement roadmaps and support pilot implementations. • Maintain updated documentation and training materials for process users. • Travel as required to collaborate with on‑site teams and conduct workshops. Required Skills: • Strong expertise in BPMN v2 modeling and process mapping. • Experience with process automation platforms (Camunda, ARIS, or equivalent). • Ability to analyze complex business processes in high‑tech or B2C/B2B2C environments. • Excellent analytical, problem‑solving and data‑driven decision skills. • Effective stakeholder engagement and facilitation of workshops. • Strong written and verbal communication skills. • Detail‑oriented with ability to manage multiple priorities. Required Education & Certifications: • Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field. • Professional certification in Business Analysis (e.g., CBAP) or Process Mapping (e.g., BPMN, Six Sigma Green Belt) preferred.

England, United kingdom

Remote

Senior

13-03-2026