- Company Name
- TetraScience
- Job Title
- Technical Account Manager (TAM), United Kingdom
- Job Description
-
**Job Title:** Technical Account Manager (TAM)
**Role Summary:**
Serve as the primary technical partner for pharmaceutical and biotech customers, translating business objectives into architecture, implementation, and adoption of TetraScience’s data‑and‑AI solutions. Drive customer ROI, mitigate risk, and ensure long‑term project success through strategic planning, stakeholder alignment, and technical leadership across the sales‑to‑delivery lifecycle.
**Expectations:**
- Act as trusted advisor and senior technical liaison for strategic accounts.
- Deliver proactive, prescriptive guidance on scientific data and AI architectures.
- Accelerate adoption, manage risk, and achieve measurable business outcomes for customers.
- Support sales growth through technical enablement, demos, and solution mapping.
- Coordinate with internal product, engineering, and partner teams (e.g., Databricks, Google) to align roadmaps and resolve escalations.
**Key Responsibilities:**
- Serve as the primary technical point of contact for assigned strategic accounts.
- Lead end‑to‑end lifecycle engagement from pre‑sales through delivery and ongoing adoption.
- Conduct regular technical health reviews, identify risks, and recommend optimizations.
- Develop and present tailored product demonstrations and ROI calculations.
- Support proof‑of‑concepts, co‑innovation projects, and expansion opportunities.
- Manage escalation resolution and ensure timely issue remediation.
- Build and maintain senior‑level relationships with scientists, R&D IT analysts, and internal stakeholders.
- Contribute to RFP/RFI responses with detailed technical specifications.
- Oversee project timelines, scope, and stakeholder coordination to ensure on‑schedule delivery.
**Required Skills:**
- 5+ years senior technical architecture experience in life‑sciences or related R&D IT environments.
- Strong knowledge of scientific data, AI, and analytics workflows.
- Proficiency with cloud data platforms (AWS data services, Azure, Google Cloud) and cloud RDBMS (Snowflake, Redshift) and NoSQL/Databricks.
- Experience with big‑data technologies (Spark, data warehousing).
- Data modeling (logical, physical, conceptual) and data governance/quality concepts.
- Familiarity with BI/analytics tools (Tableau, Power BI, QlikView).
- Commercial tech sales support and ability to map business requirements to technical solutions.
- Excellent communication, stakeholder management, and negotiation skills.
- Ability to create technical demos, proposals, and conduct enablement sessions.
**Required Education & Certifications:**
- Academic background in a scientific discipline (e.g., biology, chemistry, bioinformatics, or related life‑sciences field).
- Equivalent or additional 5+ years professional experience in life‑sciences data, R&D IT, or informatics.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Snowflake, Databricks, or other cloud/data platform credentials) are a plus but not mandatory.
Manchester, United kingdom
On site
Mid level
07-11-2025