Zoological Society of London (ZSL)

About the Company

As the original science-driven conservation organisation, we're working to restore wildlife in the UK and around the world.

We're a powerful movement of conservationists, working together to save animals on the brink of extinction and those who could be next. We protect critical species, restore healthy ecosystems, collaborate with communities around the world and inspire support for nature, all driven by world-leading science.

Our unique insight and evidence-based approach informs positive change and underpins sustainable solutions that really work - for wildlife and people, creating a future where wildlife can thrive.

Listed Jobs

Company Name

Zoological Society of London (ZSL)

Job Title

Supporter Contact Coordinator (Fixed-Term)

Job Description

Job title: Supporter Contact Coordinator (Fixed‑Term) Role Summary: Coordinate supporter communications and sales for a zoo, acting as the primary point of contact across phone, email, chat, and social media. Deliver high‑quality customer service, promote the organization’s conservation mission, and contribute to revenue generation within a fixed‑term, full‑time schedule. Expectations: 37.5 hours per week, rolling rota (Mon, Tue, Thu, Fri, Sun), 7.5‑hour shifts, onsite only. Six‑month fixed‑term contract. Target‑driven performance against individual and team KPIs. Key Responsibilities: • Handle all supporter inquiries via phone, email, live chat, social media, and post. • Manage CRM (Tessitura) entries and administrative tasks. • Drive sales and revenue through upselling and booking of products and experiences. • Gather, analyse, and act on supporter feedback to improve service quality. • Promote the organization’s conservation work and values to inspire supporter engagement. • Ensure compliance with GDPR, PCI, BACS, HMRC/Gift Aid and other regulatory requirements. • Participate in team collaboration and support a positive workplace culture. Required Skills: • Excellent written and verbal communication, customer‑service orientation. • Strong administrative and detail‑oriented abilities. • Experience in sales, customer‑facing, or supporter service roles. • Target‑focused with proven ability to meet KPIs. • Confident interpersonal skills and high professionalism. • Knowledge of GDPR, PCI, BACS, HMRC/Gift Aid processes. • Proficiency with CRM systems (Tessitura preferred; other CRM acceptable). • Team player with a collaborative and supportive approach. • Ability to handle complex queries and maintain composure under pressure. Required Education & Certifications: • High‑school diploma or equivalent; university degree preferred. • No mandatory certifications; familiarity with relevant regulations (GDPR, PCI, BACS, HMRC/Gift Aid) is required.

London, United kingdom

On site

24-02-2026

Company Name

Zoological Society of London (ZSL)

Job Title

Assistant Keeper - Birds

Job Description

**Job Title:** Assistant Keeper – Birds **Role Summary:** Support the Birds Section of a major zoo by delivering high standards of husbandry, welfare, and enrichment for a range of owl and other bird species. Contribute to visitor engagement, safety, and daily operational tasks while collaborating with the section manager and keepers. **Expectations:** - Full‑time, 8‑month contract, 37.5 h/week on a rotating roster (including weekends and bank holidays). - Reliable, professional, able to work independently and as part of a team. - Physically fit for outdoor work in all weather and indoor warm environments. - Quick‑thinking, safety‑conscious decision‑maker for animal and visitor safety. - Holds a full UK driving licence and legal right to work in the UK. **Key Responsibilities:** - Assist in developing and maintaining high‑quality husbandry and enriching enclosures. - Observe and record bird behavior, health, and security; report concerns promptly. - Deliver friendly, informative keeper talks and ensure visitor safety in walk‑through exhibits. - Prepare approved diets and conduct feeding procedures. - Support daily operations: ZIMS data entry, record‑keeping, and coordination with animal‑keeping staff. **Required Skills:** - Hands‑on experience with birds (especially flying species) and strong interest in zoology/natural history. - Effective verbal communication and presentation skills for visitor talks. - Strong observational abilities and attention to detail for welfare monitoring. - Ability to work outdoors in varied weather and lift/handle feed and equipment. - Proficient with basic computer applications and data entry. - Teamwork, reliability, and the capacity to follow safety protocols. **Required Education & Certifications:** - Minimum: Secondary education (GCSE/A‑levels) or equivalent. - Relevant animal care, zoo‑keeping, or wildlife handling qualification preferred (e.g., NVQ Level 2/3 in Animal Care). - First aid or animal handling certifications advantageous but not mandatory.

Whipsnade, United kingdom

On site

24-02-2026

Company Name

Zoological Society of London (ZSL)

Job Title

Fireperson - Steam Locomotive

Job Description

**Job Title:** Fireperson - Steam Locomotive **Role Summary:** Operate and maintain heritage steam locomotives in a visitor environment. Requires expertise in locomotive management, safety protocols, and visitor interaction. **Expectations:** Part-time (minimum 6 hours/week), 7-month fixed-term contract. Schedule includes weekends and holidays as per a shift rota. **Key Responsibilities:** - Prepare and clean steam locomotives before/after shifts. - Fire locomotives timetabled, coordinating with station staff for seamless operations. - Respond to emergencies (e.g., distressed animals, technical issues) and report incidents to supervisors. - Collaborate with a small team to maintain service quality and safety standards. **Required Skills:** - Experience in steam locomotive firing and maintenance. - Strong customer service and communication skills. - Flexibility to adapt to shift variations. - Initiative and problem-solving for operational challenges. - Ability to work independently and in a team. **Required Education & Certifications:** - Completion of Rule Book and Firing Examinations. - Valid right to work in the UK (visa sponsorship unavailable).

Whipsnade, United kingdom

On site

04-03-2026

Company Name

Zoological Society of London (ZSL)

Job Title

Railway Platform Assistant - Fixed Term

Job Description

Job Title: Railway Platform Assistant – Fixed Term Role Summary: Support safe and efficient operation of a railway platform at a visitor attraction, greeting passengers, assisting boarding and alighting, and coordinating with volunteers and staff to maintain safety and service standards. Expectations: • Part‑time, minimum 6 hours per week, 7‑month fixed‑term contract. • Shifts on a rota covering weekends and bank holidays; advance notice provided. • Must have right to work in the UK; visa sponsorship not available. Key Responsibilities: 1. **Station and Carriage Preparation** – Conduct carriage checks, perform cleaning, and ensure all safety checks are completed between services. 2. **Platform Duties** – Manage queue flow, assist passengers (including wheelchair users), collect tokens, verify seating and door operations, handle lost‑children or safety incidents, and coordinate with volunteers. 3. **Gate Duties** – Operate and secure the crossing gate, signal the driver, and ensure all protocols are followed during train arrivals. Required Skills: - Excellent customer‑service and communication abilities. - Proactive, solution‑oriented mindset with initiative. - Strong teamwork and collaboration with colleagues and volunteers. - Ability to work outdoors in all weather conditions. - Alertness and calmness in emergency or unforeseen situations. Required Education & Certifications: - No specific degree or certification required. - Successful completion of standard UK pre‑employment checks.

Whipsnade, United kingdom

On site

04-03-2026