Kohler Co.

About the Company

We’re a community of creators. Status quo busters. Difference makers.

For the past 150 years, we’ve built our business on a singular mission—helping people live gracious, healthy, and sustainable lives. Thanks to the passion, craftsmanship, and ingenuity of our associates around the world, our business has expanded across the globe with a diverse portfolio of brands.

Today, we’re one of America’s oldest and largest privately held companies. We manufacture smart kitchen & bath products and host world-class hospitality experiences.

At 30,000 strong, we’re the driving force behind so much meaningful progress as we strive to #BecomeMoreAtKohler—individually and together.

We’re unafraid of bold action and inspired to design better tomorrows. Here’s to the next 150 years.

Learn more about Kohler's hiring practices to help you avoid recruitment fraud: https://www.kohlercompany.com/careers/how-we-hire/recruitment-fraud/

Listed Jobs

Company Name

Kohler Co.

Job Title

Assistant Manager, Sales Customer Support

Job Description

**Job title** Assistant Manager, Sales Customer Support **Role Summary** Lead a team of up to 12 account handlers delivering frontline sales support for UK brands. Drive performance, quality, and customer satisfaction while coordinating with Sales, Logistics, and demand planning teams. Act as primary escalation point and contribute to continuous improvement and root‑cause analysis. **Expectations** - Manage daily operations of the sales customer service contact centre. - Coach and develop staff to meet service standards. - Ensure high quality of calls, emails, and order processing. - Resolve escalated customer issues and internal queries. - Collaborate with cross‑functional stakeholders to align service delivery. - Identify and implement performance improvement initiatives. **Key Responsibilities** 1. Lead, coach, and performance‑manage a team of account handlers (up to 12). 2. Conduct quality assessments of calls, emails, and order processing; provide timely feedback. 3. Develop action plans and initiatives to improve team performance and service metrics. 4. Coordinate recruitment, onboarding, and training of new hires with the Contact Centre Trainer. 5. Manage staff absences and staffing levels in line with procedures. 6. Serve as first‑level escalation point for customer complaints and internal queries. 7. Partner with Sales, Logistics, and demand planning to maintain alignment on customer accounts and service expectations. 8. Contribute to root‑cause analysis and continuous improvement of sales customer service processes. 9. Cover select responsibilities of other contact‑centre and resource planning roles as needed. 10. Promote team motivation, recognition, and development of excellence. **Required Skills** - Strong leadership and people management. - Exceptional communication and coaching abilities. - Proficiency in call‑centre quality assessment and performance metrics. - Ability to analyze and resolve complex customer and operational issues. - Cross‑functional collaboration with Sales, Logistics, and demand planning. - Continuous improvement mindset and experience with root‑cause analysis. - Basic knowledge of sales order processing, customer relationship management, and service escalation. **Required Education & Certifications** - Minimum Bachelor’s degree in Business, Marketing, Operations, or related field. - Relevant customer‑service or contact‑centre management certification preferred (e.g., CSM, CLM, or equivalent). ---

Cheltenham, United kingdom

On site

02-11-2025

Company Name

Kohler Co.

Job Title

Finance Analyst

Job Description

Job Title: Finance Analyst Role Summary: 负责支持厨房与浴室供应链的物流与运输团队，进行财务分析与报告，优化客户交付、工厂间运输及Kohler Transportation Incorporated (KTI)的成本与收益。 Expactations: - 管理客户交付、工厂间运输及KTI的财务所有权。 - 提供财务洞察，推动成本效率与运营效能。 - 与供应链管理层协作，制定预算与预测。 Key Responsibilities: - 主导运输与分销财务分析，识别结果并推动纠正措施。 - 为供应链各层级创建客户交付与工厂间运输成本报告与财务摘要。 - 与分销与运输团队合作完成财务计划与预测。 - 审查并制定运输与分销成本中心预算。 - 进行月度财务审查，编制偏差解释仪表盘。 - 按需开展专项研究与项目。 Required Skills: - 财务分析与报告经验（1-3 年）。 - Excel 与财务建模熟练，具备 SAP、PowerPoint 与 BI 工具（如 Power BI）经验优先。 - 快速适应高压环境，善于多任务优先级管理。 - 出色沟通能力，能阐述数据分析见解。 Required Education & Certifications: - 学士学位，专业：财务、会计或工商管理。 - 相关财务分析或会计证书（若有）可加分。

Kohler, United states

On site

Fresher

20-11-2025

Company Name

Kohler Co.

Job Title

Staff Engineering Analyst - Regional Maintenance & Reliability

Job Description

**Job title:** Staff Engineering Analyst – Regional Maintenance & Reliability **Role Summary:** Provide expert maintenance and reliability support across North American manufacturing plants, leading strategy development, data‑driven analysis, and continuous improvement initiatives to enhance equipment performance, availability, and maintainability. **Expectations:** - Deliver measurable improvements in OEE, MTBF, MTTR, and MCPEU. - Ensure compliance with CMMS data governance, safety, and environmental regulations. - Travel up to 25% as required. **Key Responsibilities:** - Deliver tactical maintenance and reliability support for plants. - Mentor teams on best practices and conduct reliability reviews (criticality, PM optimization, bad‑actor analysis, BOMs). - Lead root cause failure analysis for frequent or safety‑related incidents. - Develop and implement maintenance strategies (lubrication, PM, PdM, CBM) using FMEA, OEM guidance, and industry best practices. - Manage equipment life‑cycle, provide input on capital projects, and drive improvements via data analytics. - Collaborate with operations, continuous improvement, and engineering on improvement projects and technology implementations (mobile CMMS, lubrication app, AI‑based maintenance). - Ensure compliance with safety, environmental, and data governance standards. **Required Skills:** - 8+ years in maintenance or engineering with a proven track record of improvement outcomes. - Expertise in RCA, FMEA, CMMS (SAP preferred), and predictive maintenance techniques. - Strong analytical and data‑driven decision‑making skills; ability to translate analytics into OEE, MTBF, and MTTR gains. - Excellent relationship‑building, cross‑functional collaboration, and strategic business acumen. - Ability to travel ~25%. - Proficiency with Microsoft Office and data visualization tools. **Required Education & Certifications:** - Bachelor’s degree in Engineering, Industrial Engineering, Mechanical Engineering, or related field, or equivalent industry experience. - Certified Maintenance Reliability Professional (CMRP) or intent to obtain within six months.

Kohler, United states

On site

Senior

26-01-2026