- Company Name
- Nextiva
- Job Title
- Senior Product Manager (AI Agents)
- Job Description
-
Job title: Senior Product Manager – AI Agents
Role Summary: Lead the vision, strategy, and end‑to‑end execution of an AI Agents Platform (voice bots, chatbots, multimodal AI) within a SaaS unified communications environment. Own product lifecycle from concept through launch and iteration, aligning outcomes with customer needs, business goals, and AI industry trends.
Expectations: Deliver measurable impact on customer experience and operational efficiency through AI‑powered features. Drive cross‑functional collaboration, maintain a continuous improvement loop, and uphold ethical, customer‑centric AI practices.
Key Responsibilities:
- Define and communicate a clear, outcome‑focused vision and roadmap for AI Agents.
- Conduct user, market, and competitive research to inform feature prioritization.
- Translate vision into detailed user personas, stories, acceptance criteria, and technical specifications.
- Act as liaison among AI engineers, data scientists, UX designers, product marketing, sales, support, and leadership.
- Lead agile development cycles: backlog grooming, sprint planning, reviews, and prioritization.
- Set success metrics, design test plans, run beta programs, and validate features against real‑world usage.
- Own product launch, GTM strategy, value propositions, enablement materials, and internal/external communications.
- Monitor adoption metrics, KPIs (usage, automation success, satisfaction), and iterate to refine performance and value.
- Maintain alignment with business objectives (efficiency, retention) and competitive intelligence.
- Mentor peers, evangelize the AI vision, and champion ethical AI standards.
Required Skills:
- Strategic product thinking with hands‑on execution.
- Experience leading end‑to‑end SaaS/ML product lifecycles.
- Strong analytical, prioritization, and data‑driven decision‑making.
- Familiarity with conversational AI, multimodal AI, and automation bots.
- Proficient in agile product development (Scrum/Kanban).
- Excellent cross‑functional communication and stakeholder management.
- Capability to define metrics, run experiments, and iterate based on feedback.
Required Education & Certifications:
- Bachelor’s degree in Business, Computer Science, Engineering, or related field (required).
- Master’s degree or MBA (preferred).
- No specific certifications required, but experience with AI/ML product management is essential.