Copado

About the Company

Copado's platform is built for the unique demands of business applications. We align software development with your core business processes, optimize pre-built solutions, and ensure continuous collaboration. This is DevOps for Business Applications--agile, user-focused software tailored to your enterprise needs.

Across the globe, 1,400+ customers and 100,000+ Copado Community members leverage our complete and extensible DevOps solution to scale Salesforce, maximize business value and accelerate their careers.

Listed Jobs

Company Name

Copado

Job Title

Director, SI & ISV Alliances

Job Description

**Job Title** Director, SI & ISV Alliances **Role Summary** Lead the creation and scaling of Salesforce‑focused system integrator (SI) and independent software vendor (ISV) partnerships. Drive joint go‑to‑market (GTM) initiatives, revenue growth, and partner enablement to position the company as the premier partner for Salesforce enterprise solutions. **Expactations** - Deliver measurable pipeline and revenue impact through partnership programs. - Build and maintain C‑level relationships with Salesforce, SI, and ISV stakeholders. - Champion partner‑influenced product roadmap alignment with Salesforce strategy. **Key Responsibilities** - Develop and execute a global SI & ISV alliance strategy focused on the Salesforce ecosystem. - Define joint GTM motions, co‑sell strategies, and partner engagement plans. - Identify new partnership opportunities to expand market presence and differentiation. - Own Salesforce AppExchange strategy, joint solutions, and enablement programs. - Set and track revenue, pipeline, and customer adoption targets with partners. - Work cross‑functionally with sales, marketing, product, and customer success to operationalize GTM programs. - Lead executive briefings, workshops, and industry events to strengthen partner relationships. - Ensure partners receive sales tools, playbooks, and success stories to accelerate adoption. **Required Skills** - 10+ years in alliances, partnerships, or business development within the Salesforce ecosystem. - Proven success executing GTM strategies and driving partnership revenue. - Deep knowledge of Salesforce SI, ISV, AppExchange, and co‑sell motions. - Strong executive presence and ability to build C‑level relationships. - Excellent strategic planning, negotiation, communication, and stakeholder‑management skills. - Experience in fast‑paced SaaS, cloud, or enterprise software environments. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Computer Science, or related field. - Salesforce certifications such as CSF, CPA, or similar are highly desirable.

San francisco bay, United states

Remote

Senior

07-12-2025

Company Name

Copado

Job Title

DevOps Support Engineer

Job Description

**Job title** DevOps Support Engineer **Role Summary** Provide expert, day‑to‑day technical support for the Copado platform, ensuring high availability, security, and integration fidelity for global customers. Resolve complex Salesforce and DevOps issues, maintain accurate documentation, deliver training, and identify upsell opportunities to drive customer satisfaction and platform adoption. **Expactations** - 1–5 years Salesforce experience and 1–5 years in customer support or DevOps. - Proficiency in SaaS environments, APIs, XML, CLI, SQL, and error‑log analysis. - Knowledge of Git, branching strategies, and hosted version control used with Copado. - Ability to work flexible hours, including evenings and weekends, and to prioritize escalations. - Strong written and verbal English communication; experience with remote, global teams. - Demonstrated problem‑solving, analytical, and interpersonal skills. - Copado Admin and Developer Certifications required; Salesforce certifications preferred. **Key Responsibilities** - Manage case queues according to SLA agreements. - Respond to technical inquiries, troubleshoot issues, and propose effective workarounds. - Advocate customer needs, manage expectations, and maintain high satisfaction levels. - Develop deep product expertise and apply it to customer success. - Create, review, and update knowledge‑base articles for accuracy and continuous improvement. - Research, document, and – when necessary – elevate cases following established procedures. - Deliver product and technical training to users and internal teams. - Review support tickets for technical accuracy and procedural compliance. - Identify and articulate upsell opportunities to higher‑level stakeholders. - Execute assigned project tasks within scope and timeline. **Required Skills** - Salesforce platform mastery (configuration, APIs, data modeling). - DevOps fundamentals: CI/CD pipelines, branching, version control, and automated deployments. - Familiarity with Git, GitHub/GitLab, and cloud‑based SaaS workflows. - Strong diagnostic skills: XML, API logs, CLI, SQL querying, and error‑log analysis. - Excellent written and verbal communication; ability to explain complex concepts to non‑technical audiences. - Prioritization, escalation, and time‑management skills under pressure. - Collaboration experience with remote, cross‑functional, global teams. - Customer‑first mindset with proven relationships building and negotiation capabilities. **Required Education & Certifications** - Copado Admin and Developer Certifications (mandatory). - Salesforce Platform Administrator / Developer certifications (highly preferred). - Bachelor’s degree in Computer Science, Information Technology, or related discipline is preferred but not mandatory if certifications and experience are met.

New orleans, United states

On site

Fresher

11-12-2025