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Precisely

Precisely

www.precisely.com

2 Jobs

2,980 Employees

About the Company

As a global leader in data integrity, Precisely ensures that your data is accurate, consistent, and contextual. Our portfolio, including the Precisely Data Integrity Suite, helps integrate your data, improve data quality, govern data usage, geocode and analyze location data, and enrich it with complementary datasets for confident business decisions. Over 12,000 organizations in more than 100 countries, including 93 of the Fortune 100, trust Precisely software, data, and strategy services to power AI, automation, and analytics initiatives. Learn more at www.precisely.com.

Listed Jobs

Company background Company brand
Company Name
Precisely
Job Title
Senior Development Incident Manager
Job Description
Job title: Senior Development Incident Manager Role Summary: Lead a global Level‑3 engineering team to manage critical customer escalations, oversee the full incident lifecycle, and drive root‑cause analysis and continuous improvement initiatives within a high‑availability enterprise software environment. Expactations: 10+ years in enterprise technical operations, proven leadership of 10–15 people, deep experience with IBM Sterling B2Bi (or equivalent) platforms, and a track record of managing customer escalations at C‑suite level. Key Responsibilities: - Direct and mentor a global L3 engineering team, including hiring, performance reviews, and capacity planning. - Own incident intake, triage, action planning, resolution, closure, and post‑incident product delivery. - Act as primary escalation liaison with customers, support, engineering, product management, and executive leadership to secure timely resolution and safeguard revenue. - Conduct thorough root‑cause analysis and lessons‑learned sessions, championing process improvements. - Develop, monitor, and report on support KPIs, dashboards, and weekly operational reviews. - Proactively engage customers during high‑pressure incidents to gather feedback and build trust. - Collaborate with product and engineering teams to triage defects, expedite bug fixes, and advocate product changes that reduce future incidents. - Provide technical challenge and guidance on Java stack, build, deploy, CI/CD, and system architecture. Required Skills: - Incident management, ITIL frameworks, SLA enforcement, escalation governance. - Stakeholder management and high‑level communication under pressure. - Team and release prioritization across competing priorities. - Enterprise software deployment, configuration, and management. - Database, operating systems, networking, system integration, performance tuning. - Fundamental Java, cloud technologies, Kubernetes knowledge. - SRE mindset: SLI/SLO definition, self‑healing systems, auto‑scaling, failover. - Experience with support tooling (Salesforce, KCS, ticketing systems) and operational reporting dashboards. - Agile software development and hybrid/cloud migration strategy exposure. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or a related technical field. - ITIL Foundation (or higher) certification (preferred). - Certified Incident Manager or similar operational certification (preferred).
United states
Remote
Senior
11-02-2026
Company background Company brand
Company Name
Precisely
Job Title
Information Security Manager
Job Description
**Job Title:** Information Security Manager **Role Summary:** Lead and manage the Information Security Management System (ISMS) for a product line that processes personal data, ensuring alignment of product design with security and privacy requirements. Manage a team of security professionals, maintain industry certifications, coordinate audits, penetration tests, and risk communications, and partner with compliance and external auditors to meet legal and contractual obligations. **Expectations:** - Manage ISMS in a complex IT environment covering service delivery, application development, and infrastructure. - Maintain and update SOC 1 & 2 Type II, HIPAA HITECH, ISO 27001, and ISO 27701 certifications. - Ensure compliance with GDPR, CCPA, PCI‑DSS, and other relevant regulations. - Lead quarterly dynamic application security testing (DAST), annual internal and third‑party pen tests. - Maintain security scorecards, prioritize remediation with product teams. - Serve as SME for security questionnaires in RFP responses. - Conduct investigations into security incidents in collaboration with the Incident Response Center. - Communicate findings to the InfoSec Risk Board and senior leadership. **Key Responsibilities:** 1. Align Engage business unit to the organization’s Information Security Management System and applicable legislation. 2. Maintain, audit, and continuously improve security policies, procedures, and controls. 3. Manage SOC 1/2, HIPAA, ISO 27001/27701 certification lifecycle. 4. Coordinate and oversee application security testing (DAST, penetration tests) and remediation. 5. Create and maintain accurate security scorecards and dashboards. 6. Liaise with legal for annual privacy reviews of Engage products. 7. Participate in incident investigation and root‑cause analysis. 8. Provide expert support for security questionnaires during RFP processes. 9. Lead, mentor, and evaluate a technical security team. 10. Communicate risk assessments and mitigation strategies to risk boards and leadership. **Required Skills:** - Proven experience managing an ISMS (ISO 27001, SOC 1/2, HIPAA, GDPR, PCI‑DSS, CCPA). - Deep knowledge of application security threats (OWASP Top 10, SAST/DAST) and countermeasures. - Strong understanding of emerging threats, cyber‑resilience, and security operations. - Experience with vulnerability scanning, penetration testing, and security tooling. - Ability to translate technical risk into business language for leadership. - Demonstrated team‑leadership, mentoring, and cross‑functional collaboration. - Excellent written and verbal communication, report‑writing, and presentation skills. - Familiarity with privacy impact assessments and data‑protection frameworks (ISO 27701, CCPA, GDPR). - Experience with regulatory audit processes and management of third‑party integrations. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Security, Cybersecurity, or related field (or equivalent professional experience). - Professional certifications such as CISSP, CISM, ISO 27001 Lead Implementer, or similar are strongly preferred. ---
United kingdom
Remote
06-03-2026