WellnessLiving

www.wellnessliving.com

5 Jobs

389 Employees

About the Company

Our powerful business management software is trusted by thousands of spas, salons, fitness and yoga studios across North America. Our cloud based software features real-time appointment and class scheduling, point of sale, email and SMS marketing, customer review management, rewards program and a client mobile app experience that is second to none. Our mission is to provide the wellness industry with the most comprehensive tool set available to better manage their existing clients while helping them grow their business.

Listed Jobs

Company Name: WellnessLiving
Job Title: IT Administrator
Job Description: Job title: IT Administrator Role Summary: Provide end‑to‑end IT administration for a cloud‑centric SaaS organization, managing user lifecycle, device provisioning, network hardware, and service desk operations. Automate processes using Power Automate, PowerShell, and Azure Automation to enable efficient onboarding/off‑boarding and IT service delivery. Expectations: - 5+ years in IT/System Administration or equivalent in a SaaS/cloud environment. - Proven experience scripting with PowerShell, Power Automate, or Azure Automation. - Strong knowledge of Windows operating systems; familiarity with macOS and Linux is preferred. - Hands‑on administration of Entra ID, Office 365 (Exchange, SharePoint, Teams), and other SaaS applications. - Experience with device management and provisioning tools (Intune, Jamf, SCCM, Windows Autopilot, provisioning packages). - Ability to design and enforce IT service levels and standard operating procedures. Key Responsibilities: - Create, modify, and terminate user accounts across Office 365, Atlassian, Zoho, and other SaaS platforms. - Provide first‑line IT support locally and act as escalation lead for remote locations. - Administer and maintain SaaS, cloud services, and physical servers; resolve hardware, software, and connectivity issues. - Deploy, maintain, and decommission laptops/workstations, implementing automated provisioning (Windows Provisioning Packages, Autopilot). - Develop and maintain automation scripts (Power Automate, PowerShell, Azure Automation) for onboarding, off‑boarding, device management, and access provisioning. - Oversee local network infrastructure (firewalls, switches, access points) and maintain telephony/A/V equipment. - Collaborate with leadership to define IT service levels (SLOs/SLAs), design processes, and align solutions with business needs. - Manage IT budget, vendor relationships, and procurement of hardware/software. - Document system configurations, asset inventories, and IT procedures. - Ensure compliance with IT security and data protection standards (access control, backups, incident response). Required Skills: - PowerShell, Power Automate, Azure Automation scripts - Windows OS administration; experience with macOS/Linux – plus - Entra ID, Office 365 (Exchange, SharePoint, Teams) - SaaS platform management (Zoho, Atlassian, others) - Device management/provisioning (Intune, Jamf, SCCM, Autopilot) - Remote deployment & endpoint management tools - IT ticketing/help‑desk systems; process documentation - IT service level design (SLOs/SLAs) - Strong troubleshooting, communication, and vendor management Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). - Relevant certifications preferred: Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate, or similar.

Company Name: WellnessLiving
Job Title: Outbound Sales Manager - SaaS
Job Description: Job Title: Outbound Sales Manager – SaaS Role Summary: Lead and scale an outbound sales team to drive new customer acquisition for a health/wellness SaaS platform. Focus on pipeline generation, team performance optimization, and collaboration with marketing to align messaging and lead strategies. Expectations: - 5+ years leading outbound SaaS sales teams, preferably in B2B environments targeting SMBs - Proven ability to exceed revenue/pipeline targets and build scalable sales processes Key Responsibilities: - Coach, mentor, and manage a high-performing Account Executive team to meet sales KPIs (meetings booked, conversion rates, win rates) - Design outbound workflows, cadences, and objection-handling strategies - Collaborate with BDR Manager to optimize lead qualification and AE handoffs - Analyze sales data to identify trends, refine strategies, and improve pipeline coverage (3–4x) - Align with Marketing to develop ICPs, messaging, and lead-list strategies - Build and maintain scalable sales processes in Salesforce/Outreach, including dashboards and reporting - Actively engage in cold outreach (calls, emails, SMS) to generate high-quality leads Required Skills: - Expertise in SaaS outbound tactics (cold calling, email sequences, LinkedIn outreach) - Strong leadership skills in coaching, performance management, and sales team scaling - Proficiency in sales tech tools (Salesforce, Outreach/Salesloft, Gong/Chorus) - Analytical mindset for pipeline forecasting, conversion optimization, and KPI tracking - Experience in high-growth SaaS/startup environments Required Education & Certifications: Not specified

Company Name: WellnessLiving
Job Title: Sales Enablement Trainer
Job Description: Job Title: Sales Enablement Trainer Role Summary: Design, deliver, and evaluate training and coaching programs that enhance sales team performance in a high‑velocity SaaS environment. Expectations - Lead one‑to‑one coaching and group training for new hires and experienced reps. - Assess and improve call quality using analytics tools. - Maintain and update enablement content and best‑practice playbooks. - Collaborate cross‑functionally with sales leadership, product, and marketing. - Drive continuous improvement through data‑driven feedback. Key Responsibilities - Conduct structured 1:1 coaching sessions using Gong insights and call analytics. - Score and document calls on key metrics: talk ratio, CTA usage, discovery quality, objection handling. - Design and deliver live and virtual training covering sales methodologies (SPIN, Challenger, BANT). - Create instructional materials: talk tracks, role‑play scenarios, call guides, videos, job aids. - Lead onboarding sessions to equip new hires with essential skills and tools. - Establish a peer‑learning culture via top‑call reviews and best‑practice sharing. - Evaluate training effectiveness through quizzes, participation tracking, and post‑training surveys. - Audit and refresh enablement content regularly. - Coordinate rollout of new training initiatives and support performance evaluations. - Stay current on industry trends and AI‑driven sales insights. Required Skills - 3+ years in sales enablement, sales training, or frontline SaaS sales (BDR/AE) in a fast‑paced org. - Proficiency with Salesforce, Gong, and enablement platforms. - Strong written, verbal, and presentation skills; ability to teach adult learners effectively. - Deep understanding of sales methodologies; certification a plus. - High‑level analytical and documentation abilities; detail oriented. - Collaborative, resourceful, and comfortable navigating change. - Proficient in Microsoft Office Suite. Required Education & Certifications - Bachelor’s degree or equivalent practical experience. - Sales methodology certifications (e.g., SPIN, Challenger, BANT) preferred.

Company Name: WellnessLiving
Job Title: Manager, Account Management (SaaS)
Job Description: **Job Title** Manager, Account Management (SaaS) **Role Summary** Lead a SaaS customer account team to achieve sales and retention objectives, cultivate lasting client relationships, and drive product adoption. Deliver data‑driven performance insights, mentor staff, and align cross‑functional processes to enhance customer success and organizational growth. **Expectations** - Consistently meet or exceed quarterly sales and retention targets. - Build and sustain a high‑performing, motivated account management team. - Implement continuous improvements to sales, support, and onboarding pipelines. - Foster a culture of customer obsession, accountability, and adaptability. **Key Responsibilities** - Set, monitor, and report on team KPIs and OKRs. - Coach, mentor, and conduct performance reviews for account managers. - Develop and maintain strong relationships with existing customers, driving utilization and feature adoption. - Identify churn risks, collaborate with Onboarding and Sales teams to close renewal gaps. - Design and execute process improvements in sales flows, service level standards, and reporting frameworks. - Compile and analyze metrics to inform strategic decisions and training initiatives. - Lead regular team meetings to align goals, share insights, and reinforce performance expectations. - Partner with cross‑functional stakeholders to craft tailored solutions for client needs. **Required Skills** - Proven track record of exceeding sales and retention goals in a SaaS environment. - 3+ years of sales leadership experience. - Strong coaching, communication, and organizational leadership abilities. - Analytical acumen for performance monitoring and data interpretation. - Experience designing and maintaining reporting systems (CRM dashboards, KPI trackers). - Ability to formulate and implement process changes that enhance customer experience. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, or related field (preferred). - Professional certifications in sales or account management (e.g., Certified Sales Leadership, HubSpot Sales Software, Salesforce Administrator) are a plus.

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