APPIT Software

About the Company

Our vision is to empower organizations to unlock the full potential of Generative AI to drive innovation, efficiency, and creativity across industries. We aim to provide cutting-edge solutions that leverage advanced machine learning models to generate transformative results--whether it's creating personalized customer experiences, automating complex workflows, designing innovative products, or enhancing decision-making processes.

By integrating Generative AI into everyday business operations, we envision a future where AI not only enhances human potential but also enables businesses to scale faster, reduce costs, and stay ahead of the curve in an increasingly data-driven world. Our goal is to lead the way in responsible AI innovation, ensuring that the solutions we deliver are ethical, transparent, and aligned with the values and goals of our clients.

Ultimately, we see a world where Generative AI is a trusted partner in every aspect of business, fostering growth, collaboration, and a deeper connection with customers, all while shaping the future of technology in an ever-evolving landscape.

Listed Jobs

Company Name

APPIT Software

Job Title

ServiceNow CSM Developer

Job Description

**Job Title:** ServiceNow CSM Developer (QA Expertise) **Role Summary:** Remote contract role (6‑month extendable) focused on designing, developing, and customizing ServiceNow Customer Service Management (CSM) solutions while leading quality‑assurance activities. Works EST hours, collaborates with business stakeholders, and ensures high‑quality releases. **Expectations:** - Deliver end‑to‑end ServiceNow CSM implementations aligned with business requirements. - Execute comprehensive QA processes, including test planning, execution, and defect management. - Maintain coding standards, performance optimization, and accurate documentation. - Communicate effectively with technical and non‑technical teams. **Key Responsibilities:** - Design, configure, and enhance ServiceNow CSM applications using JavaScript, Glide APIs, workflows, and integrations. - Gather and translate stakeholder requirements into technical solutions. - Develop and maintain automated test suites (e.g., ATF) and manual test cases. - Conduct unit, integration, regression, and UAT support testing. - Perform root‑cause analysis and troubleshoot issues; implement fixes and enhancements. - Produce technical documentation, release notes, and test scripts. **Required Skills:** - 5+ years ServiceNow development experience, specifically CSM. - Proficiency in JavaScript, Glide APIs, workflow design, and REST/SOAP integrations. - Strong QA/testing background within ServiceNow projects; experience with ATF or similar tools. - Knowledge of ITSM/CSM processes and best practices. - Excellent problem‑solving, analytical, and communication abilities. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - Preferred ServiceNow certifications: CSA, CIS‑CSM, CAD, or similar.

Indiana, United states

On site

Mid level

24-09-2025