- Company Name
- Toast
- Job Title
- Director, Talent Acquisition Operations
- Job Description
-
**Job Title:** Director, Talent Acquisition Operations
**Role Summary:**
Strategic leader responsible for designing, building, and optimizing global talent acquisition (TA) systems, processes, and analytics. Drives operational excellence, compliance, and candidate experience while partnering with People, Finance, Legal, and Technology functions to support high‑volume and specialized hiring across multiple countries.
**Expectations:**
- 10+ years of TA or HR operations experience in large (5,000+ employee) organizations.
- Proven ability to lead and scale global TA operations teams.
- Strong strategic mindset combined with hands‑on execution capability.
- Deep knowledge of global hiring compliance, risk management, and data integrity.
- Passion for recruiting technology, AI, and automation with a track record of implementation.
**Key Responsibilities:**
- Lead a global TA Operations team covering systems, compliance, and candidate experience.
- Design and continuously improve scalable recruiting processes supporting hundreds to thousands of hires annually.
- Develop and execute the TA technology roadmap (e.g., Greenhouse, Workday, Brighthire) leveraging data, automation, and AI.
- Establish and maintain global compliance frameworks, including fraud prevention and data protection.
- Produce transparent, real‑time reporting and analytics for hiring performance.
- Partner with TA leaders, Finance, People Products, DEI, and Total Rewards to align strategy and resources.
- Advise the Head of Talent Acquisition on innovation, technology trends, and future‑of‑work insights.
- Champion a best‑in‑class, inclusive candidate experience reflecting the company’s culture.
**Required Skills:**
- Expertise in TA systems and data analytics (Greenhouse, Workday, Brighthire or similar).
- Strong process design and continuous improvement experience.
- Advanced knowledge of global hiring regulations, compliance, and risk mitigation.
- Leadership and change‑management abilities; effective cross‑functional collaboration.
- Excellent communication and influencing skills across senior and regional stakeholders.
- Demonstrated curiosity and experience with AI, automation, and emerging recruiting technologies.
- Ability to translate complex data into actionable strategy and metrics.
**Required Education & Certifications:**
- Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field (Master’s preferred).
- Relevant professional certifications (e.g., SHRM‑CP/SCP, HRIP, PMP) are advantageous but not mandatory.
San francisco, United states
Hybrid
Senior
25-01-2026