- Company Name
- Rockwoods Inc
- Job Title
- ServiceNow Technical Lead
- Job Description
-
Job Title: ServiceNow Technical Lead
Role Summary: Lead the design, implementation, and maintenance of ServiceNow solutions, with a primary focus on CMDB, Discovery, Service Mapping, and platform upgrades. Act as the main onshore liaison, driving best practices, ensuring governance, and delivering high‑quality outcomes across global teams.
Expectations: • Deliver end‑to‑end ServiceNow projects with an emphasis on CMDB accuracy and ITOM efficiency. • Provide strategic guidance on platform enhancements, upgrade paths, and integration roadmaps. • Foster effective collaboration between onshore stakeholders and offshore delivery teams.
Key Responsibilities:
- Serve as primary onshore client point of contact and coordinate cross‑regional delivery.
- Design, develop, and deploy ServiceNow solutions—CMDB, ITSM, ITOM, and custom workflows.
- Lead CMDB and Discovery activities: data modeling, reconciliation rules, and Service Mapping.
- Manage platform upgrades: testing, validation, and production deployment.
- Develop and maintain REST/SOAP integrations and MID Server configurations.
- Create ServiceNow reports, dashboards, and performance metrics.
- Lead governance frameworks, ensuring compliance with security and regulatory standards.
- Provide stakeholder presentations, project updates, risk assessments, and resource plans.
- Mentor and train onshore/offshore teams, facilitating knowledge transfer.
Required Skills:
- 8+ years ServiceNow development, implementation, and administration experience.
- Deep knowledge of CMDB, Discovery, Service Mapping, ITSM, and ITOM modules.
- Proficiency in JavaScript and Glide scripting.
- Skilled in REST/SOAP API development, MID Server configuration, and cross‑system integrations.
- Strong command of reports, dashboards, and ServiceNow administration.
- Demonstrated experience managing onshore and offshore teams.
- Excellent communication, presentation, and stakeholder‑management abilities.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) – CMDB, ITOM, or related module.
Salt lake city, United states
On site
Senior
06-11-2025