CMA Île-de-France

About the Company

La Chambre de Métiers et de l’Artisanat Île-de-France (CMA IDF) assure la défense, la représentation et la croissance de l'artisanat francilien. Elle déploie une stratégie globale et des actions concrètes en matière de développement économique et territorial, et de formation, en faveur de l’artisanat et des TPE. Premier organisme de formation d’Île de France, en apprentissage et en formation continue, la CMA forme à plus de 80 diplômes sur 20 sites différents. Elle accueille et oriente les Artisans désirant se perfectionner et toutes les personnes en reconversion professionnelle. Par son action durable et quotidienne, la CMA Île de France renforce l’économie locale et favorise la croissance des entreprises dans les évolutions numériques, environnementales, et sociales. Nous défendons 250 métiers artisanaux, du plus connu au plus rare, dans quatre secteurs : bâtiment, services, alimentaire et production. Une mention particulière est apportée aux Métiers d’Art.

Listed Jobs

Company Name

CMA Île-de-France

Job Title

Chargé(e) de développement entreprises

Job Description

Job Title: Business Development Officer – Craft & Local Economy Role Summary: Lead the end‑to‑end sales cycle for services targeting small craft enterprises, building a sustainable client portfolio, driving growth, and fostering strategic partnerships within the entrepreneurial ecosystem. Expectations: - Meet or exceed quarterly revenue targets set with senior leadership. - Maintain high client satisfaction and retention rates. - Deliver accurate, timely sales reports and performance insights. - Collaborate effectively with internal teams to ensure service delivery and identify upsell opportunities. Key Responsibilities: - Prospect new clients using multi‑channel approaches (in‑person visits, trade shows, targeted tours, digital outreach). - Qualify leads generated from marketing campaigns and partner networks. - Conduct comprehensive needs assessments for TPE/PME owners to identify growth levers. - Design and present tailored solutions (commercial strategy, digital transition, sustainability initiatives). - Close sales and manage contract negotiations. - Grow existing client relationships through ongoing support, cross‑sell and upsell. - Build and nurture relationships with ecosystem actors (entrepreneurial networks, associations, municipal managers, institutional partners). - Convert partnerships into qualified referral leads. - Record all client data and sales activity in Salesforce; ensure data integrity and generate dashboards. - Track KPIs, analyze variances, and propose corrective actions. Required Skills: - Strong interpersonal and communication skills; active listening and empathy. - Proven sales experience in service‑based or consultative environments. - Self‑driven, organized, and detail‑oriented. - Proficient in Microsoft Office suite. - Familiarity with CRM platforms (Salesforce preferred). - Ability to analyze client needs and craft actionable proposals. - Collaborative mindset; works well in cross‑functional teams. Required Education & Certifications: - Minimum 2‑year university degree (BAC+2) in commercial development, business development, or related field. - Prior experience in B2B services sales or business consulting highly valued. - Certifications in sales methodologies or CRM usage are a plus.

Évry, France

On site

17-12-2025

Company Name

CMA Île-de-France

Job Title

Administrateur Salesforce F/H

Job Description

**Job title** Salesforce Administrator (F/H) **Role Summary** Configure, maintain, and optimize Salesforce to meet business requirements. Act as the primary point of contact for user support, training, and integration with third‑party systems. Drive continuous improvement of processes through automation and data reporting. **Expectations** - Deliver high‑quality, secure Salesforce solutions. - Exhibit strong customer‑service orientation, autonomy, and proactive problem solving. - Collaborate closely with business partners and IT teams to anticipate and fulfill user needs. **Key Responsibilities** - Configure Salesforce (profiles, permissions, automation, validation rules). - Design, develop, and maintain workflows, process builders, and approval chains. - Integrate external applications (Scheduler, Gonexa, Sofacto, etc.) and ensure data synchronization. - Create dashboards, reports, and key performance indicators for end‑users. - Manage platform releases, updates, and ongoing enhancements. - Provide end‑user training and support; resolve support tickets efficiently. - Maintain system documentation and best‑practice guidelines. **Required Skills** - Proven experience administering Salesforce in a production environment. - Knowledge of integration tools and platforms (e.g., API, middleware). - Familiarity with Gonexa, Sofacto, BillwerK, Pardot, and Experience Cloud. - Strong analytical and problem‑solving abilities. - Excellent communication, listening, and adaptability skills. - Ability to work independently and proactively propose improvements. **Required Education & Certifications** - Minimum Bachelor’s degree (Bac +3) in IT, Business, or related field. - Salesforce Administrator certification (preferred but not mandatory).

Lille, France

On site

05-01-2026