Your Tech Future - UK Tech Recruitment Specialists | Certified BCorp Pending

About the Company

"Your Tech Future" is more than just a technology recruitment business; it is a force for positive change. By contributing a percentage of our profits to two carefully selected charities, we actively participate in empowering underprivileged children through education, or providing support for their future. Together with our commitment to these charities, we aim to create a brighter future for all, making a lasting impact in the tech landscape and beyond.

We are passionate about tech and work with exciting businesses and brands as well as the best talent the market has to offer.
We have put our digital native and recruiter heads together and designed a transparent process to include:
* Expert assessments of candidates' skills - lowering risk and increasing clarity
* Profiling insights to ensure a broad blend of skills within your teams

Business core areas: Development, Data, IT, Projects, Machine Learning, AI, Executive and C-suite

Knowledgeable | Honest | Human | Dynamic

Listed Jobs

Company Name

Your Tech Future - UK Tech Recruitment Specialists | Certified BCorp Pending

Job Title

IT Support Technician

Job Description

Job Title: IT Support Technician Role Summary: Deliver 1st and 2nd line technical support for internal staff, addressing hardware, software, and business system issues to maintain operational continuity. Expactations: Resolve incidents within agreed response times, document all actions, and ensure knowledge base accuracy. Maintain a high customer satisfaction score while adhering to established service level agreements (SLAs). Key Responsibilities: - Manage help desk tickets and provide timely, effective troubleshooting. - Diagnose and repair hardware (PCs, peripherals, mobile devices) and software (Windows, Office, business applications). - Escalate complex problems to senior teams and coordinate resolution efforts. - Maintain inventory records of IT assets. - Update and improve internal knowledge base and support documentation. - Conduct user training sessions as needed. - Participate in IT projects to implement new systems and upgrades. Required Skills: - Strong troubleshooting and problem‑solving abilities. - Proficiency with Windows operating systems, common office software, and basic networking concepts. - Experience using help desk ticketing systems (e.g., Jira, ServiceNow). - Excellent communication skills for both technical and non‑technical audiences. - Ability to work independently and as part of a team under tight deadlines. - Customer‑focused service mindset. Required Education & Certifications: - Diploma or degree in Information Technology, Computer Science, or related field, or equivalent practical experience. - IT industry certifications such as CompTIA A+, Network+, or Microsoft MCSA are advantageous.

Newton abbot, United kingdom

On site

09-03-2026