- Company Name
- Ardonagh Specialty
- Job Title
- Account Executive – US Casualty
- Job Description
-
**Job Title:**
Account Executive – US Casualty
**Role Summary:**
Responsible for delivering efficient end‑to‑end operational support for US casualty placements, ensuring high‑quality broker service, overseeing third‑party providers, and maintaining compliance across placement, premium processing, claims, and middle‑office functions. Acts as a liaison between clients, brokers, and internal teams to drive process consistency and operational excellence.
**Expectations:**
- Minimum 5 years of relevant experience in insurance operations, preferably US casualty.
- Strong technical knowledge of US casualty products and London Market processes.
- Proven ability to work under pressure, meet deadlines, and drive process standardisation.
- Proactive, assertive communication with clients, brokers, and internal stakeholders.
- Comfortable embracing change and implementing new procedures.
- Proficient with Microsoft Office (Word, Excel, PowerPoint) and industry systems (e.g., GXB).
**Key Responsibilities:**
- Deliver broker support activities in line with the Ardonagh model.
- Oversee service delivery of third‑party providers, providing training and support.
- Prepare and review placement documentation to meet internal standards and market compliance.
- Initiate and manage premium processing, resolving queries with processing technicians.
- Maintain accurate, compliant placement records in GXB and other systems.
- Participate in internal file audit processes with the File Review and Internal Audit teams.
- Manage key contractual dates (payment warranties, subjectivities, NOCs).
- Address cash and credit control issues with clients and brokers; identify root causes and propose process improvements.
- Liaise with Risk & Compliance, IT/Digital, Management Information, Business Entity, IBA, Premium Processing, and Claims teams.
- Ensure adherence to all compliance requirements (contract certainty, due diligence, KPIs, audit processes, authorisation matrix).
**Required Skills:**
- US casualty technical expertise (preferred).
- Knowledge of London Market placement, premium, and claims processes.
- Excellent written and verbal communication.
- Stakeholder relationship management.
- Process improvement and standardisation capabilities.
- Strong analytical and problem‑solving skills.
- Advanced Microsoft Word, Excel, PowerPoint proficiency.
- Ability to work collaboratively across multiple departments and with offshore teams.
**Required Education & Certifications:**
- Bachelor’s degree in Insurance, Business, Finance, or related field (preferred).
- Relevant professional certifications (e.g., CPCU, Chartered Insurance Institute, or equivalent) are advantageous but not mandatory.