- Company Name
- Lyst
- Job Title
- Onboarding Manager
- Job Description
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**Job Title**
Onboarding Manager – Checkout Platform
**Role Summary**
Lead the full end‑to‑end onboarding of fashion retailers and brands onto a checkout platform. Coordinate cross‑functional teams, manage timelines, and ensure seamless technical, operational, and compliance integration to deliver on‑time launches and high partner satisfaction.
**Expectations**
- Deliver scalable, repeatable onboarding processes that consistently meet quality standards.
- Maintain high partner satisfaction and minimize post‑launch issues.
- Communicate clearly with internal and external stakeholders throughout the onboarding lifecycle.
- Continuously optimise processes and metrics to increase speed, quality, and scalability.
**Key Responsibilities**
- Execute onboarding journeys for new checkout partners, ensuring timely, high‑quality delivery.
- Serve as technical liaison during pitch and onboarding calls, translating complex requirements into actionable steps.
- Drive structured communication, set expectations, and keep stakeholders aligned.
- Manage multiple ongoing onboardings, maintaining clear timelines, milestones, and communication cadences.
- Collaborate with partnerships, engineering, product, operations, legal, and commercial teams to eliminate blockers and advance partners toward launch.
- Identify and mitigate risks, dependencies, and bottlenecks, escalating issues and proposing solutions.
- Validate partner integrations against technical, operational, and compliance standards before go‑live.
- Monitor and report onboarding performance metrics (time to launch, partner satisfaction, early adoption) and use insights for continuous improvement.
- Develop and refine onboarding documentation, tools, and processes to enhance efficiency and partner experience.
**Required Skills**
- Project Management – experience driving multi‑stakeholder projects from start to finish.
- Stakeholder Management – strong relationship building and communication with internal and external parties.
- Cross‑Functional Coordination – ability to work with engineering, product, operations, legal, and commercial teams.
- Process Optimisation – track record of improving and scaling onboarding workflows.
- Technical Acumen – comfortable with APIs, integrations, and data flows; able to collaborate with engineering teams.
- Analytical Thinking – diagnose issues, spot patterns, and use data to inform decisions.
- Organization & Detail Orientation – deliver predictable, high‑quality partner experiences.
- Agile & Continuous Improvement Mindset – thrive in fast‑moving, ambiguous environments.
- Creative Problem Solving – find solutions in collaborative settings.
**Required Education & Certifications**
- Bachelor’s degree in Business, Information Technology, Engineering, or related field.
- Professional certifications in project management (PMP, Prince2, or equivalent) or equivalent experience are preferred.