Answer Digital

About the Company

Answer Digital helps organisations use technology to improve their operations.
The combination of technical expertise with specialised knowledge in healthcare, finance, and retail helps us to better understand our clients' challenges and opportunities. At the heart of what we do are years of experience that enable us to support our customers in a collaborative and incremental manner.

Listed Jobs

Company Name

Answer Digital

Job Title

Senior IT Support Engineer

Job Description

Job title: Senior IT Support Engineer Role Summary: Serve as the primary technology owner and Service Desk Lead for an internal IT function supporting ~130+ staff. Lead all aspects of hardware, network, endpoint security, and cloud productivity platform management, while driving process excellence, strategic problem solving, and knowledge documentation. Expectations: • Own and maintain the end‑to‑end IT environment. • Deliver proactive, friendly support with minimal downtime. • Implement ITIL/Agile-based ITSM practices and secure Cyber Essentials Plus compliance. • Champion continuous improvement and professional growth. Key Responsibilities: 1. Provide Level 2/3 technical support for hardware, networking, and endpoint security. 2. Manage and maintain Microsoft 365, Google Workspace, Azure services, and corporate firewalls. 3. Oversee asset management and inventory accuracy. 4. Execute change control processes, Starters/Leavers, and impact assessments. 5. Conduct root cause analyses for recurring issues and design proactive fixes. 6. Create, update, and distribute comprehensive technical documentation. 7. Maintain service desk operations, ensuring responsive triage and resolution. 8. Support Cyber Essentials Plus recertification and other security audits. 9. Collaborate with stakeholders across all business levels to translate technical solutions into business benefits. Required Skills: • Hands‑on experience in a technical lead or MSP environment with 100+ users. • Proficiency with Google Workspace, Microsoft 365, Azure, networking, and endpoint security. • Strong ITIL/Agile ITSM knowledge. • Excellent problem‑solving, root‑cause analysis, and process improvement capabilities. • Effective communication across technical and non‑technical audiences. • Self‑directed time management and autonomous execution. Required Education & Certifications: • Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). • ITIL Foundation certification (desirable). • Microsoft Certified: Azure Administrator Associate or equivalent. • Relevant networking certifications (e.g., CompTIA Network+, CCNA) preferred.

Leeds, United kingdom

On site

Senior

26-01-2026