ICUC

About the Company

ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services. With a team of over 350+ multilingual specialists, ICUC provides social customer care solutions to various industry-leading global clients 24/7, 365.

Minimizing risk, building customer loyalty, and maximizing insight through a combination of technology and human-powered solutions, ICUC is a scalable, reliable, and "always on" 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands. We have 20+ years of experience and support more than 50+ languages.

Check out some of our latest news, guides, and social media tips here: https://beacons.ai/icuc.social/

Listed Jobs

Company Name

ICUC

Job Title

Social Media Content Specialist - English - Remote in US

Job Description

**Job Title** Social Media Content Specialist **Role Summary** Remote specialist focused on moderating, engaging, and crafting content for client social media channels. Responsibilities include community management, content creation, and adherence to brand voice across major platforms. **Expectations** - U.S. legal residency, 24/7 availability on at least two of three 8‑hour shifts (day, evening, overnight). - Management of week‑day and weekend schedules; flexibility required. - Deliver high‑quality written content, moderation, and community insights. **Key Responsibilities** 1. Moderate and respond to comments on client channels, ensuring safe, respectful interactions. 2. Write engaging, brand‑aligned posts that spark conversation and drive engagement. 3. Escalate emerging issues, trends, or insights to internal teams. 4. Serve as a brand extension, understanding strategy, tone, and audience. **Required Skills** - Native‑level proficiency in English (excellent writing, spelling, grammar). - Strong cultural awareness and adaptability of tone for diverse audiences. - Experience managing social platforms with emphasis on moderation and engagement. - Knowledge of major social networks (Facebook, Instagram, Twitter, TikTok, LinkedIn). - Organized, reliable, with strong customer‑service instincts. - Fast, reliable internet; active Facebook account required. **Required Education & Certifications** - Bachelor’s degree in Communications, Marketing, Journalism, or related field (preferred). - No mandatory certifications; relevant social‑media credentials or proven experience will be considered.

Arizona, United states

Remote

18-11-2025

Company Name

ICUC

Job Title

Social Media Content Specialist - English + Hebrew - Remote

Job Description

**Job Title:** Social Media Content Specialist – English & Hebrew (Remote) **Role Summary:** Collaborate with multiple global brands to moderate, craft, and manage English‑ and Hebrew‑language content across major social media platforms. Act as a brand extension by ensuring community engagement aligns with each client’s voice and standards, while maintaining safe and welcoming online spaces. **Expectations:** - Full‑time remote work on a rotating schedule covering daytime, evenings, overnight, and weekends in North American Central Time. - Availability for any shift assignment with no schedule restrictions. - Consistent, clear communication and fast response times across all channels. **Key Responsibilities:** 1. Monitor and respond to comments and messages on clients’ social media accounts using the appropriate brand voice. 2. Create engaging, brand‑aligned posts, captions, and conversational content in both English and Hebrew. 3. Enforce community guidelines, ensuring all interactions remain respectful, safe, and aligned with client policies. 4. Escalate emerging issues, insights, or trend signals to the internal team and coordinate with senior strategists as needed. **Required Skills:** - Native‑level fluency in English and Hebrew, with exceptional written communication skills (spelling, grammar, clarity) in both languages. - Proven experience managing social media accounts, including moderation and community engagement. - Deep familiarity with major platforms (Facebook, Instagram, Twitter, TikTok, LinkedIn, etc.) and their content best practices. - Ability to adapt tone and style across diverse audiences (tech, retail, food, hospitality, tourism). - Strong organizational skills, reliability, and customer‑service orientation. - Fast, reliable internet connection with no data limits and an active Facebook profile. **Required Education & Certifications:** - Minimum of 1–2 years of professional social media management or related experience. - No specific degree or certification required; relevant experience and skill set are the primary criteria.

Marseille, France

Remote

03-12-2025