- Company Name
- Sharp Brains
- Job Title
- End User Support Specialist
- Job Description
-
Job Title: End User Support Specialist
Role Summary:
Provide end-user support for the deployment, configuration, and maintenance of network and security infrastructure across multiple locations. Responsible for hardware installation, software licensing setup, onsite deployment, and ongoing troubleshooting to ensure secure, stable, and reliable connectivity for users.
Expectations:
Deliver timely, accurate network and security configuration aligned with project requirements. Maintain high service quality during onsite installations, upgrades, and issue resolution. Coordinate with internal teams, vendors, and stakeholders to meet project milestones and comply with security standards.
Key Responsibilities:
- Provision, configure, and deploy network and security infrastructure per project specifications.
- Install, configure, and maintain networking hardware (routers, switches, firewalls, etc.).
- Manage software licensing and related infrastructure components.
- Perform onsite installation, replacement, and upgrade of equipment across multiple sites.
- Ensure secure, reliable network connectivity for all supported users.
- Troubleshoot and resolve network and security issues during deployment and post-installation.
- Coordinate with internal teams, vendors, and stakeholders for seamless project execution.
- Document all configurations, installations, and technical procedures.
- Follow security best practices and compliance requirements.
Required Skills:
- Experience with network infrastructure deployment, configuration, and maintenance.
- Strong knowledge of routing, switching, and network security technologies.
- Hands‑on experience with firewalls, VPNs, and enterprise networking equipment.
- Familiarity with hardware installation and onsite replacement.
- Understanding of software licensing and infrastructure components.
- Proficient troubleshooting of network connectivity and security issues.
- Effective communication and coordination skills.
Required Education & Certifications:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Valid networking/security certifications (e.g., CCNA, CCNP, or equivalent).