Sharp Brains

About the Company

At Sharp Brains, we are your premier IT Services & Solutions Provider based in the UK, dedicated to meeting your business's unique needs with tailor-made solutions.

Our Services:
- End-to-End IT Solutions: From consultation to implementation, we offer comprehensive solutions designed to streamline your business operations.
- On-Demand and Managed Technical Support: Our global support teams are available 24/7 to address your technical challenges promptly and efficiently.

Our Mission: Delivering IT Services & Solutions Globally
Our Vision: To be the Most Innovative IT Managed Services Provider
Our Values: Trust, Grow Confidence, and Expertise in a Safe and Simple way

Why Choose Sharp Brains?
- Highly Skilled Teams: Our experts are equipped with the latest tools and technologies to tackle even the most complex IT issues.
- Global Reach: With a presence around the globe, we ensure seamless support wherever your business operates.
- Innovation: We constantly strive to stay ahead of the curve, offering innovative solutions to meet evolving business needs.

Partner with Us Today:
Experience the difference with Sharp Brains and unlock the full potential of your business with our cutting-edge IT solutions and unparalleled support.

#SharpBrains #ITServices #ManagedServices #Innovation #GlobalSupport #BusinessSolutions

Listed Jobs

Company Name

Sharp Brains

Job Title

Information Technology Support Specialist

Job Description

**Job Title:** Information Technology Support Specialist **Role Summary:** Provide on‑site IT support for a designated customer site, handling ticketed incidents, performing routine system health checks, maintaining hardware/software inventory, and documenting processes. Serve as the primary technical liaison, ensuring timely, professional service while adhering to security and attendance standards. **Expectations:** - Maintain valid work permit and clean background (no criminal, theft, or drug record). - Arrive on schedule; minimize absenteeism and misconduct. - Exhibit professional attitude, appropriate attire, and courteous interaction with end users. - Communicate fluently in the local language and English without translation assistance. - Consistently use assigned laptop, tools, and admin access responsibly. **Key Responsibilities:** - Log, troubleshoot, and resolve tickets from the designated ITSM tool (e.g., Freshservice) for the assigned resolver group. - Record ticket opening/closure status and maintain accurate activity logs. - Conduct on‑site routine checks (e.g., rebooting Wi‑Fi access points, router resets) and health‑check tasks. - Manage IMAC (install, move, add, change) activities, asset movements, and on‑site equipment. - Produce regular reports on ticket volume, SLA compliance, and support activities. - Keep System Maintenance and Technical Documentation (SMTD) and Execution Process Document (EPD) up to date. - Coordinate with the customer for on‑site appointments tied to new joiner/leaver activities. - Work an 8‑hour day (excluding breaks/travel) aligned with customer location’s operating hours. **Required Skills:** - Proven experience in on‑site IT support or help‑desk environments. - Proficiency with Windows operating systems and Microsoft Office suite. - Familiarity with ITSM tools (ticket logging, status updates). - Basic networking knowledge (wireless APs, routers, connectivity troubleshooting). - Strong verbal and written communication in local language and English. - Ability to document processes accurately and maintain records. - Professional demeanor, punctuality, and reliability. **Required Education & Certifications:** - Minimum: Associate degree or equivalent in Information Technology, Computer Science, or related field (or relevant work experience). - Preferred certifications: CompTIA A+, Network+, ITIL Foundation, or similar.

Coventry, United kingdom

On site

05-03-2026